Damovo Connect Services
Your communications simplified
To stay competitive all businesses strive to reduce costs, improve productivity and operate more efficiently. One of the most cost-effective ways of boosting productivity is through careful deployments of technology, especially network connectivity. Providing staff with on-demand access to online applications and corporate resources, allows them to more efficiently meet the changing needs of customers/citizens and business partners. The overall result is an organisation that responds more quickly to market conditions and customers’ needs in a way that ultimately enhances its bottom line.
By working with a wide range of public and private sector organisations, Damovo has built up a strong track record in dramatically improving the effectiveness and efficiency of the way their businesses communicate in terms of their inter-site, remote and mobile workers’ connectivity.
Damovo Connect is a portfolio of managed solutions and services which cover all areas of network connectivity. Our experienced team focus on getting the best out of your existing telecom infrastructure in addition to employing the right communications technologies and strategy to handle your evolving future needs.
Voice Connectivity
Fixed Line and Call Services
We can provide your line and call services across a wide variety of connection methods. Whatever connection you have, you can benefit from competitive call rates and line rental charges, combined with our leading UK based support service.
Calls - Carrier Pre-Select (CPS): A mechanism we can put in place that routes your outbound voice calls across our partner’s network without disruption to your existing telephone service, across your existing lines and telephone numbers. You will continue to receive bills for line rental from your existing line provider but will be billed for the calls across them by Damovo. This delivers significant savings over BT, and many other providers, in addition to giving improved control and management.
Direct: A high-quality switched digital voice service that uses our partner’s national network to deliver a digital link directly into your premises, providing you with reliable voice communications, with the flexibility of bandwidth on demand and high-speed ISDN, to cater for a wide range of multimedia, conferencing and fax business applications.
Lines (Circuits): Damovo can also provide your lines which can vary in form and range from standard telephone lines (Direct Exchange Lines or DELs), up to ISDN30 which provides up to 30 channels of voice to and from a PBX, into the Public Switched Telephone Network (PSTN). Damovo now provide a consolidated bill for both line rental and calls. Again, your existing phone numbers are unaffected.
SIP Trunking
With more organisations now deploying IP PBXs and running Voice over Internet Protocol (VoIP) between sites across their Local, or Wide, Area Networks (LAN/WAN), some cost savings in terms of intra-site calls, and the implementation of remote working are being realised. If you are yet to implement such a scheme SIP Trunking can facilitate this, but either way, it can deliver additional cost savings and flexibility, as well as extend these benefits beyond your network to your partners and customers. Although cost savings are important, this consolidation delivers a converged network, simpler management, scalability, ease of deployment/MACs (Moves, Adds and Changes), and makes it easier to extend presence and mobility across the Enterprise. Capacity can now be shared across the WAN in a more efficient manner, while still retaining centralised control for network monitoring and security. Read more…
Inbound Call Management
Critical to any organisation’s success is how effectively they manage their interaction with their customers/citizens. Each failure to resolve a customer contact means a discontented customer. More importantly, all of this can happen before the call is answered leaving no trace of lost opportunity.
Incoming calls can be challenging to manage, requiring a rapid response to changing business conditions - you can't afford to have calls unanswered, cut off or directed to the wrong person.
Damovo’s Inbound Call Management Service provides secure online access to a full range of call routing, monitoring and management tools, without the need to install or manage any expensive hardware or software. This can help you efficiently and cost-effectively route all your incoming calls to any end-number: landline, mobile or international, based on any number of self-configurable feature sets, from basic "number re-direction" through to more progressive call management services, so you're never out of contact with your customers. In addition Damovo offers a complementary range of Geographic and Non-Geographic numbers including: 0800, 03, 0845, 0844 and 0871.
Benefits of Damovo Voice Connectivity Service
- Simple switchover – we manage migration
- Reliable connectivity – 24/7/365, backed up by Service Level Guarantees
- Expert technical support – always just a phone call away
- Real value – because we are network operator agnostic, we can offer more for less
Data Connectivity
In today’s market economy, you have to deal with the realities of serving an extended enterprise in which core business applications need to be universally accessible. This extended enterprise connects not just your core sites but also branches, the field force, home workers, and a growing army of mobile device users. In short, businesses face an ever-increasing challenge in supporting all of the existing network demands along with the raft of new demands coming in from the extended enterprise.
Damovo delivers a complete range of business-only connectivity solutions from the simple supply of a few point-to-point circuits interconnecting your data estate, such as ADSL, SDSL, Leased Lines and Ethernet, through to a fully managed MPLS/IP-VPN connecting multiple sites as well as providing PSTN and internet connectivity, carrying both voice and data traffic.
We operate a carrier neutral model for connectivity which allows us to provide comprehensive options that ensure the right solution, with added flexibility, security and scalability. Whether the need is for 2, 50 or 100s of sites, our expertise in networking infrastructures that business communications are built upon has enabled us to implement innovative new approaches to the way in which WAN solutions are implemented, delivered and managed.
MPLS
Today's enterprises face a complex networking environment typically overseeing multiple disparate networks which are difficult to manage efficiently in a hybrid environment. Damovo’s MPLS IP-VPN is a data networking solution that offers secure, private IP connectivity to multiple sites or “end points” via a range of access circuit types, (DSL, Leased Lines, Ethernet etc), to a shared ‘core’, transporting the data according to different levels of priority, ensuring that traffic that needs fast sequenced transport, like video or voice calls, always gets it. Damovo’s MPLS also provides comprehensive reporting tools presenting you with complete traffic and usage information for your sites. Read more…
Internet VPN
Leveraging your existing internet connections Damovo’s Internet VPN solution can be rapidly deployed to deliver agility and flexibility to your network. You can introduce new locations and change access bandwidths with no disruption to your business. IP Security technology means that your internet traffic is fully encrypted, so you can securely connect remote workers to a network that can be scaled to meet your needs.
Benefits of Damovo Data Service
- Confidence and control over your network, single point of contact for service
- Simplified management, reduced complexity and enhanced network performance
- Improved governance and control, reduced risk of business disruption - increased service availability
- Service intimacy and transparency
- Reduced Total Cost of Ownership of the network through single supplier and/or network convergence
- Support of transition path to a converged voice and data environment
- Ability to tailor/grow the service provided based on changing business needs
- Improved ability to deliver against your business SLA requirements
Mobile Connectivity
In today’s ultra competitive and fast paced environment, every business needs mobile devices.
Mobile Voice - Airtime and Devices
Damovo’s Mobile Service is a single, comprehensive solution into which you can roll all your organisation’s mobile operator services and handsets. You can choose to transfer your entire mobile phone base to Damovo, retaining existing numbers, or we can provide a SIM-only solution with new numbers on your existing hardware. Damovo can take care of your mobile airtime contracts, handsets and accessories. We aren’t affiliated to any particular product, network or provider - instead we work independently, with your organisation’s best interests in mind. A tariff plan will be set up to suit their user profile, based on analysis of your last quarter’s call data.
Mobile Data
Mobile data gives your mobile workers access to the web, email, organisation’s files and applications no matter where they are. Damovo can manage your mobile data services including mobile email and remote network access via BlackBerrys, PDAs and laptops. Plenty of mobile data solutions can integrate with mobile devices that may already exist in your organisation, so there is little or no need for unnecessary expenditure or major learning curves.
Managed Text Messaging
In the past few years, it has become easy to stay connected to multiple sources of information at all times. With a cell phone, a laptop, a PDA and access to cellular and WiFi networks, you can find virtually all the information you need, when you need it. But sometimes people need to deliver information straight to you. If the message also needs to reach lots of other people, the process isn't as simple as dialling a number or typing in an e-mail address. This is where broadcast messaging comes in. Broadcast messaging is a collection of techniques that you can use to deliver information to lots of recipients at once. Sometimes, this information is convenient; other times, it's critical. In some cases, you may also need to receive responses to their messages.
Damovo’s Business Text solutions range from off-the-shelf to bespoke for bulk messaging solutions. They're simple to set up and work easily with existing IT systems.
Benefits of Damovo Mobile Service
- An audit of your existing mobile estate
- Total ongoing personal account management
- All support – orders, enquiries, faults and billing is provided via our one-stop 24 hour helpdesk
- Efficient and cost-effective running of an organisation’s mobile assets
- Supply and repair of mobile devices
- Proactive upgrading
- Advice and trials of new technologies and solutions.
