How satisfied are you?
Damovo’s client satisfaction programme has been running since the company’s inception, with the consistent objective to truly understand our client’s perceptions of Damovo and the solution and services we provide. With an ever-increasing demand for superior service and added-value, this forum for measurement enables us to understand and focus on areas for improvement, so that we can continuously strengthen your experience, and most importantly, meet your needs.
This satisfaction programme is extremely high on our management agenda and over 100 existing clients as well as new projects are surveyed each year. The results of these surveys are reviewed monthly by the Damovo UK Management Team and any resulting actions are implemented to continuously improve the service we offer.
Below is a snapshot of some of the results from our 2008 surveys:
Ratings are based on 1 - 5 (1 being very dissatisfied and 5 being very satisfied)
- Solutions - 86% of our clients rated 4 or 5 on the reliability of the solution
- Customer Service - 84% of our clients rated 4 or 5 for customer service
- Technical expertise - 88% of our clients rated 4 or 5 for Damovo's technical expertise
- Fault resolution - 91% of respondents were satisfied with their fault resolution
- Clients' needs - 96% of respondents stated the service they receive from Damovo met their current needs
We would like to thank those clients that already support this feedback process. We continuously analyse our survey programme to both simplify and strengthen the questions and aim to increase the number of clients surveyed in the future. If you would like to participate in a survey or require further information on the Damovo client satisfaction programme please contact Tom Gutteridge, Director of Marketing and Strategic Development.
Thank you to all of you who have forwarded suggestions for subsequent instalments of Interpreter, these have been duly noted. Please keep up the suggestions and feedback to talktous@damovo.com
