Damovo Contact Centres
Automatic email response
Providing automatic email response is an excellent way of providing standard responses to standard questions. This enables organisations to respond to customer enquiries immediately and accurately, minimising the need for more costly live agent contact. The intuitive knowledge base can perform intelligent content search and analysis of incoming English language emails, and then issue an answer automatically from the database.
SMS (Short Message Service) support
Text messaging has grown from a popular craze to an essential communication tool. This growth has been driven largely by the consumer market, but businesses are now viewing it as a valid enterprise tool.
Integrated SMS support provides one more media choice for your customers, enabling them to balance functionality and convenience.
Virtual Agents
Providing a self service function via your organisations website enables customers to browse and ask questions at any time of the day and the interactive web response application automates customer self-service. The Virtual Agent sits on your website and resolves customer enquiries without agent intervention, using a customised knowledge base. This enables you to answer customer enquiries quickly and accurately using this knowledge base of answers, which minimises costly agent interaction.
The Virtual Agent integrates seamlessly with any website, enabling customers to type their queries in English and then receive relevant and accurate answers. It is not confined to text-based responses but can also ‘push’ web pages or stream multimedia demonstrations to enhance the answers it gives.
