Portfolio news
Improve your customer interactions with Solidus eCare™ 7.0
The new release of Solidus eCare 7.0 is built on the award-winning contact centre solution and proven technology. Solidus eCare 7.0 includes all an enterprise needs to make their customers more satisfied and their business more efficient. Highlighted in this major release are:
- Solidus eCare Lite – an entry-level small call centre package that allows an enterprise to start on a small scale and evolve with their business needs in a cost efficient way. This package is very favourably priced. It only requires a software license to migrate from Solidus eCare Lite to the full multimedia contact centre.
- SIP Agent – this functionality allows enterprises to set up their contact centres in a mixed call manager environment.
- Aastra InTouch – a Unified Communications (UC) client which makes it possible to include the knowledge workers in the customer support process.
- Improved possibilities to perform dynamic and proactive contact centre management and administration. Improvements have been made to the Report and Information Manager for historical and real time information.
- Increased agent productivity and efficiency through improvements to the Agents Details window and Agent Dispatch is now available for SMS and email.
Solidus eCare brings customers and companies together for a better customer experience. Contact your Account Manager for more information.
Aastra MX-ONE™ V4 – Flexibility at its best
Aastra has launched the latest version of the award winning MX-ONE Telephony Server platform. MX-ONE V4 brings a wealth of new benefits to this exciting product which provides clients with the flexibility to embrace new technology at their own pace.
- IP-DECT – highly effective deployment
- Profiles and parallel ringing – always contactable
- IP extensions – office or home
- A fully SIP certified IP-PBX for connection to SIP Trunk providers or SIP extensions
- Reduce your costs – power consumption
- Seamlessly integrate mobile telephony using Damovo’s eFMC offerings
- Hardware server consolidation
- Improved resilience scenarios
Why not come to our MX-ONE V4 launch event..?
As Aastra’s only Elite Enterprise Partner in the UK, Damovo is hosting this interactive session announcing 5 exciting offers which are unique to us and could save you over £15,000! Find out more…
Phase-out news for Solidus eCare™ 6.0
Solidus eCare is a server-based customer contact centre solution.
This is notice of the phase-out schedule for Solidus eCare version™ 6.0. The reason for the phase-out of version 6.0 is the release of Solidus eCare™ 7.0 and Open Application Server 7.0. The specific phase-out dates are listed below:
| Stop orders for New Sales & upgrades | 6 months after Solidus 7.0 release | May 2010 |
| Stop orders for Add-ons | 12 months after Solidus 7.0 release | Nov 2010 |
| Stop of Service Support | 24 months after stop orders of new sales of Solidus 6.0 | Nov 2011 |
If you require any further information regarding phase-out or upgrades, please contact your Damovo Account Manager.
Thank you to all of you who have forwarded suggestions for subsequent instalments of Interpreter, these have been duly noted. Please keep up the suggestions and feedback to talktous@damovo.com
