Client Satisfaction 2009
Damovo’s client satisfaction programme is extremely high on our management agenda and over 100 existing clients, as well as new projects, are surveyed each year. The consistent objective of the surveys is to truly understand our clients' perceptions of Damovo and the solution and services we provide. With an ever-increasing demand for superior service and added-value, this forum for measurement enables us to understand and focus on areas for improvement, so that we can continuously strengthen your experience, and most importantly, meet your needs. The results of these surveys are reviewed monthly by the Damovo UK Management Team and any resulting actions are implemented to continuously improve the service we offer.
Below is a snapshot of some of the results from our 2009 surveys:
Ratings are based on 1 - 5 (1 being very dissatisfied and 5 being very satisfied)
Recommend Damovo? - 100% of respondents said they would recommend Damovo as a supplier of communications solutions and services.
Solutions – 92% of our clients rated 4 or 5 on the reliability of the solution
Customer Service – 88% of our clients rated 4 or 5 for customer service
Breadth of Service offering – 93% of our clients rated 4 or 5 for breadth of service offering
Technical expertise – 97% of our clients rated 4 or 5 for Damovo’s technical expertise
Fault resolution – 91% of respondents were satisfied with their fault resolution
Clients’ needs – 93% of respondents stated the service they receive from Damovo met their current needs
The above results have improved on previous years, proving that constant assessment of our services and the implementation of changes as a result of these is necessary and beneficial to our clients.
We would like to thank those clients that already support this feedback process. We continuously analyse our survey programme to both simplify and strengthen the questions and aim to increase the number of clients surveyed in the future. If you would like to participate in a survey or require further information on Damovo’s satisfaction programme please contact Tom Gutteridge, Director of Marketing and Strategic Development.
Thank you to all of you who have forwarded suggestions for subsequent instalments of Interpreter, these have been duly noted. Please keep up the suggestions and feedback to talktous@damovo.com
