Damovo In Finance
Damovo has a long history of delivering effective communications solutions for some of the UK´s leading investment and retail banks, and insurance companies. We provide a secure and compliant communications environment which delivers best value through the selection, deployment, support and management of the communications infrastructure.
The challenges
- Increasing competition from established competitors and new entrants, putting greater pressure on costs and prices
- Customers expect more self-service options, a wider choice of communications media and the highest standard of information security
- Financial services firms must comply with a range of regulatory requirements or face hefty penalties and executive accountability
- Market dynamics dictate that financial services institutions must address new and evolving markets faster than ever before
- Customer demand and technology advances are driving mobile and flexible working initiatives
Delivering competitive advantage through a scalable and flexible communications infrastructure
With increased competition, financial services firms must respond quickly and effectively to new opportunities that arise from geographic sectors, demographics, and different commodities or investments.
Damovo provides scalable solutions that can be set up and reconfigured easily, to form or change virtual teams. Our remote management and network services deliver predictable IT costs and simplified management, enabling communications infrastructure to be scaled up or down without depleting resources or causing network costs to spiral.
Our solutions allow staff to work flexibly and productively, providing access to client records and product information whenever they need it. This benefits customers by reducing waiting times and speeding up transaction times.
Delivering fast and responsive customer service through communication and collaboration technologies
Customers demand greater choice in the way they communicate with financial service providers and in how they manage their own affairs. They now expect to bank online and to communicate via web–based media or through voice-activated menu-based services, rather than face to face or via a normal telephone conversation.
Damovo offers IP-based communications that enable customers to choose the communication method they prefer when dealing with financial service providers. There are benefits for providers too, as automated services generally have lower running costs and staff can be allocated to other, more complex tasks.
Financial services firms and insurers have highly mobile employees such as brokers and assessors. Damovo offers communication and collaboration technologies which provide greater flexibility and functionality with ‘anytime, anywhere’ access. This enables mobile staff to communicate effectively, sharing client records and accessing the information they need in order to perform the job efficiently.
Delivering reduced cost of ownership through convergence and remote management
An effective communications infrastructure can make it easier to do more with less, working with existing assets whilst also delivering efficient IP–based communications. New platforms can also reduce management, operational and support costs, providing a gateway to integrate new technologies which improve the client experience.
Damovo has deployed many standalone IP-based solutions in mixed technology environments as part of its ‘evolution not revolution’ programme. This continually improves resource management and the level of customer experience. A single converged communications network is easier to manage, reducing maintenance charges and supporting other cost-efficiency initiatives.
Remotely managed services lessen the burden on resources by removing routine tasks from IT managers and enabling them to focus on strategic business decisions instead.
Delivering reliable and secure solutions which help to meet regulatory and compliance obligations
Financial services firms cannot ignore the heightened regulatory and legislative framework in which they work. Doing so could cost heavily in financial terms, customer loyalty and brand reputation.
Damovo provides solutions which enable financial institutions to access audit trails and records of client contact and transactions, across all media types. We recognise that this environment often requires extra resilience, so we always determine how much redundancy is needed. We deliver highly reliable and resilient network solutions which ensure there is no single point of failure, all with back–up facilities in place.
Damovo is an established provider of voice and data systems, dealer desks and contact centres, all of which have been built to the same mission-critical levels of reliability and resilience that we develop for our emergency services clients. They are also backed up by sophisticated remote monitoring and diagnostic capabilities to ensure that technical problems are resolved in the shortest time with minimum disruption.
We know it's not just systems that are at stake, but also our client’s reputation as a secure and credible financial institution.