Damovo Fixed & Mobile Telephony Services
It’s no surprise that when clients ask us to help them improve the way their business communicates, as well as the design of site infrastructure, the connections between them form a pretty vital part. Not only that of course, there is also the business ‘staple’ of fixed and mobile telephony to be considered.
So what are we saying? Simply that with a full view of requirements from a client’s business perspective, inter-site connectivity can have a fundamental affect on how the infrastructure as a whole is designed. With this in mind, performance gains can be had as well as reductions in implementation cost as well as on-going running expense.
Fixed Network Services
Our Fixed Network Services help you with both data and voice communications and include:
Inbound minutes
Carrier Pre-Select or CPS: A mechanism put in place that routes your voice calls across our network, allowing us to reduce your outbound call costs and provide improved management.
Wholesale Line Rental (WLR): Damovo lease the line from BT on your behalf to provide you with single bill.
Direct: This is where we provide you with a direct connection to your premises. This service is most economical in situations where we already have nearby fibre access to your premises.
Damovo Web-Bill
A hosted on-line service which allows you to view, analyse and report on both mobile and fixed telephony service usage. Read more...
Non-Geographic numbers
This is where we provide you with numbers which you would normally use to receive calls. This facility is often used by call centres and those organisations that require numbers which are geography-independent or need redirection capability in certain situations.
ISDN30 and DDIs
ISDN30 is a primary rate service, often referred to as a ‘bearer’, for the delivery of digital exchange lines to your premises. DDIs or Direct Dial Inwards are simply the telephone numbers we provide to you. We supply these in conjunction with ISDN30 circuits providing you with the ability to make outbound calls and receive calls.
DEL – Direct Exchange Line
This is a ‘standard’ analogue telephone line as provided to our homes and smaller businesses. This type of circuit is provided with an associated telephone number.
Wide Area Networking
As a generic term, WAN circuits are those connections which connect your sites together or connect your sites to another network such as the internet or an MPLS IP-VPN.
Circuit types
Circuit type |
Bandwidths available |
ADSL/SDSL |
|
Leased Lines |
|
National and City Ethernet (LES/EPL) |
|
High Speed Internet Access |
|
MPLS IP-VPN |
Access:
|
Leased lines
Leased lines provide reliable communications links between your sites, offering dedicated, secure bandwidth.
National Ethernet
National Ethernet delivers speed, flexibility, effectiveness and levels of service that are essential to your business. This method of connection provides a high-capacity, high-performance networking solution, which is a cost-effective alternative to ATM, Frame Relay or 2Mbps and higher leased lines.
City Ethernet
City Ethernet offers an alternative, cost-effective solution to leased lines, ATM and Frame Relay. Think of it as a LAN cable stretched between two buildings with a speed matching that of your LAN. This avoids the potential bottlenecks caused by a mismatch between the speeds of local and traditional WAN connections.
High speed internet access
Access bottlenecks are one of the most common complaints from users when using the internet. In a business environment where many users share the same connection this is doubly the case.
MPLS IP-VPN
Organisations, large and small, are either planning to migrate to or are already deploying Voice over IP services. MPLS IP-VPN is the ideal platform to carry IP voice, video and data traffic across a converged infrastructure. This has the potential of allowing your organisation to benefit from lower infrastructure costs as well as added flexibility and functionality.
Here are examples of why your organisation might choose an MPLS IP-VPN:
- Reducing complexity and cost
- Improving efficiency
- Increasing productivity
- Enabling business agility
By using a single network infrastructure for your data, voice and video connectivity this can substantially reduce your costs, your management overheads and at the same time increase flexibility.
If you deploy applications that require different levels of network performance, you can benefit from four differentiated classes of MPLS IP-VPN service. These are referred to as Gold, Silver, Bronze and Standard and will forward traffic in each service class in accordance with specified Quality of Service (QoS) metrics. Through discussions with you we identify how this can be used most effectively in your business.
Typical usage might be as follows:
Class of service |
Suitable for |
Typical applications |
Gold |
Real-time connectivity |
Voice over IP, video conferencing |
Silver |
Delay-sensitive data |
Terminal emulation, business-critical data |
Bronze |
Lower priority data |
File and print services |
Standard |
Non-critical data |
Email and web browsing |
We offer the maximum possible flexibility of service providing you with either managed routers or work with your existing equipment (where compatible).
Mobile Network Services
We deliver excellent coverage for GSM, GPRS, 3G and EDGE spectrums through our relationships with the leading mobile service providers. If the best option for you is through the use of multiple providers, complexity of management and billing is removed as we manage the service on your behalf.
By doing this for you, the complexities that you might otherwise run into are completely eliminated. We deal with the introduction and the on-going management of the service which includes consolidated billing across all providers as well as dealing with any issues that arise.
All support – orders, enquiries, faults and billing – are provided via our ITIL-compliant Service Centre in Horsham, UK. In addition, we also supply accessories and insurance.
You can choose to transfer your entire mobile phone base to us and keep your existing numbers or we can provide you with a SIM-only solution with a new number on your existing hardware.
A tariff plan is set up to suit your user profile, based on an analysis of your last quarter’s call data. We review this tariff at an agreed period and recommend actions when cost savings or performance gains can be made. Monthly service reviews are also available.
The benefits of Damovo’s Managed Mobile service include:
- A single management point of contact for all your mobile communications needs
- Increased efficiency and a simpler way of keeping track of your mobile communications resources and bills
- Comprehensive handset options
- Tariff plans to suit your organisation’s user profile
- Cost savings through regular tariff and service reviews
- International roaming facilities via our Service Desk
