How Can I Achieve A Consolidated View Of My Communications Expenditure?
Gaining control of communications expenditure
"In our experience, typical personal usage of mobile phones represents about 20 – 30% of an organisation’s usage, which for a business with 500 mobiles equates to about £45k in costs per annum.”
Public and private sector organisations are coming under increased pressure to ensure that they practice strong corporate governance across all facets of business activity. They are becoming aware of the challenges that their businesses face, such as providing mobile phones to staff and the issues relating to reclaiming VAT on business mobile phones.
Experience shows that providing education and visibility of costs to employees are the best methods to drive down usage and gain control of mobile and fixed phone usage.
By making users accountable for their costs and providing sensible guidelines, staff will appreciate why changes are being made to the way mobiles are monitored. The majority of users will then start to use phones more responsibly and costs will tend to fall.
Solutions
Web-Bill is a hosted on-line telephony management service, allowing organisations to monitor and manage their telephony services, reducing costs and improving performance. This managed service provides you with all the benefits of call logging and charge analysis without the expense of hosting it yourself.
Web-Bill provides you with a consolidated view of your communications expenditure
- Effective management of fixed and mobile costs
- Split charges across multiple cost centres
- Monitor and control personal use of company assets
- Dynamically detect telephone misuse
Using records from your telephone system, billing details from your service providers and Web-Bill’s advanced analytical tools, you have the power to effectively manage and report on call usage. The entire process is automatic, from data collection to report delivery. Using a unique logon, you can customise and view your information via a secure web portal.
Web-Bill is always customised for the specific situation using combinations of the three service types:
Web-Bill Reassure
Call cost and usage management for IP and traditional telephony systems.
- Call billing to extension level
- Configurable cost, usage and performance reporting
- Reporting via a secure web portal
Data is automatically collected at regular intervals from your telephone systems and sent to our call management servers. When this data is combined with relevant tariff information, you have, at your fingertips, all the necessary detail to effectively manage your telephony costs.
Simply use your secure login to access the standard reports or modify them to provide a customised view.
Web-Bill Reclaim
Cost recovery for personal usage of company assets such as mobile phones, desk phones, internet usage and email.
- Secure viewing of data restricted by login authority
- Monthly email to tell you when bills have been processed
- Reports formatted to highlight personal and business use
- Summary information to users and nominated manager
- An output file for payroll, invoicing and expense systems
The service displays all of the calls users have made in a billing period and allows them to tag each call as either business or personal. The system ‘learns’ the personal numbers for automatic allocation during subsequent billing periods.
Web-Bill Recharge
A full cost centre management service which consolidates bills from multiple sources, including mobile phones, fixed telecoms, internet usage and email.
- Comprehensive usage information by cost centre
- Monthly email summary to nominated personnel
- Secure web access to detailed information and tools to drill down to individual transactions
- Data sort capability based on events, quantities or cost
- Indication of out-of-hours usage
Damovo manage the entire process from data collection to report delivery. You can view the information via a secure web portal. We take a variety of inputs such as: call data records from your PBX, carrier bills for fixed telecoms services, equipment rentals, mobile charges, consolidating them into cost centres specified by you. Telephony charges can also be ‘re-rated’ for onward charging to your internal customers.
For more information or for advice please contact us at enquiry.uk@damovo.com