Damovo IP Telephony
IP Telephony provides flexibility and cost savings by employing IP standards to deliver voice communications and other related services. This provides your users with the ability to access the new and evolving services and features which are available via IP, wherever they are.
IPT solutions
Damovo has a long history of designing and deploying complex integrated IPT solutions. These solutions can typically encompass elements from leading suppliers and address client needs for high availability, security, flexibility of location, contact centre functionality, home working and the like.
Hot desking
An example of a typical benefit delivered by many IP Telephony systems is 'hot desking or 'free seating'.
Hot desking provides the ability for individuals to sit at any desk of their choice and be able to personalise the telephone on that desk. This is normally accomplished by entering a specific code or activating a menu key, at which point, the telephone adopts their specific user profile including their own class of service and any unique features applicable to them. To prevent misuse users can also enter a PIN for verification.
Business benefits of hot desking
The use of hot desking allows businesses to make optimal use of available premises. With current trends seeing a more mobile workforce both road warrior type and home working (allowing for a greener agenda) the need to reduce dedicated office space becomes more and more important. By utilising hot desking, organisations can reduce the number of permanent allocated desks and therefore reduce their infrastructure running costs.
Damovo has seen an increased uptake of hot desking with a number of our own customers deciding that their entire office space will become a hot desking environment, where every employee logs into the system at the beginning of the day.
Experience
The deployment of IPT systems is a specialist task. Experience of previous generation 'legacy technologies', as well as current IPT practice, can be key to ensure efficient and effective transition. Damovo can ensure that the benefits of past systems are carried forward and blended with the increased flexibilities of newer technologies.
It is often been said that voice is now 'just another application that runs on the data network', but this ignores the inherent complexity of voice systems and the fact that voice is a 'real time application' that requires a high degree of understanding, if a reliable solution is to be provided. People tend to assume that because they are extremely reliable, they must be simple. However, this is a misconception, as due in part to the longevity of voice systems there is also a high degree of complexity associated with them, not least in terms of their feature richness. Traditional voice systems work because they have been carefully engineered over the years by equipment manufacturers and integrators.
Methodology
As a vendor-independent systems provider, Damovo specialises in integrating and supporting leading technologies across the data, voice and application spectrum. We also hold the highest levels of accreditation with Microsoft, Cisco and the leading telecoms suppliers.
Our service delivery methodology is based on the best practice ITIL model and we are also seeking ISO/IEC 20000 accreditation.
Security
Our Voice Firewall service provides visibility and control of all voice trunks and IPT call activity, enforcing predefined access and usage policies. These detect voice service disruption and abuse, toll fraud, unauthorised network access and usage, and other restricted call traffic - as well as blocking internal and external attacks over phone lines.
Partnerships
When choosing an integrator to deliver an IPT solution it is important to consider the experience and depth that the company has gained from its vendor partners. Damovo has attained the highest level of certification with the leading manufacturers in the field, including:
Cisco Systems
Damovo has Gold Partner status in the UK and holds Unified Communications, Wireless LAN and VPN Security specialisations.
Aastra Technologies (Formerly known as Ericsson Enterprise)
Damovo currently holds the only Elite Enterprise Partner status with Aastra in the UK and is a market leader in providing and supporting Aastra IPT solutions.
Microsoft
As a Gold Certified Partner, Damovo has carried out many successful customer projects, integrating IPT systems from leading vendors into Microsoft's original Live Communications Server (LCS) and latest Office Communications Server (OCS) R2 environments. These provide customers with a Unified Communications, presence-enabled, collaboration suite.
Mitel
Damovo is a Mitel premierPARTNER, able to supply and support the complete 3300 IP PBX Communications Platform.
Nortel
Damovo is a Nortel Global Solutions Partner and a Meridian Gold Partner in the UK.
