Solidus eCare 5
You never get a second chance to make a first impression. Since most customers associate the person answering their call with the company they are trying to contact, this first impression is vital for the customer’s perceptions. Is the call answered quickly by a pleasant individual, who is well informed and can resolve the query of the person calling? A loyal customer is an enterprise’s most precious asset. It has been statistically proven, over and over again, that it costs less to keep a current customer happy and satisfied than to acquire a new one. It has also been statistically proven that 80 per cent of all consumers regard contact centres as the face of the company, and 68 per cent of consumer defection takes place because people feel poorly treated. Solidus eCare 5 from Ericsson is an IP solution that allows multimodal communication and integrates seamlessly with your MX-ONE PBX.
The new features of Solidus increase its capability to offer organisations a truly advanced customer interaction solution; these features include multi-tenancy, desktop application and reporting enhancements, campaign and scripting enhancements, preferred routing and capacity improvements. Damovo has deployed multiple Solidus solutions at our customers’ premises of which Clyde & Co and Birmingham University are good examples. The new tenancy feature is in place at Birmingham University to enable separate divisions to act independently and keep data secure. By deploying Solidus eCare within your environment your customers will receive excellent service whenever they call, and your organisation will improve operational efficiency by providing the right tools for your staff to be as efficient as possible.
For further information on Contact Centre Solutions contact our Portfolio Manager, Alex.Donnelly@damovo.com
Thank you to all of you who have forwarded suggestions for subsequent instalments of Interpreter, these have been duly noted. Please keep up the suggestions and feedback to talktous@damovo.com
