Managed Services
Much confusion centres around the term ‘managed service’. For our clients it simply means a tailored service package comprising multiple services geared to a specific business need or benefit, underpinned by contract and a comprehensive “Service Level Agreement”.
Why do organisations choose this type of service?
As companies compete, so the need to maximise the efficiency of business communications intensifies. As converged networks and technologies become ever more complex, it makes good financial and business sense for organisations to partner with specialists who can deliver bespoke services tailored to specific business needs.
Here are some of the primary motivations expressed by our clients, to move to this kind of service:
- A specific issue which cannot be solved in-house
- Current ICT does not support growing business, exposing issues
- Unable to find required mix of skills at a viable cost
- Multiple service providers unable to work together
- New business initiative which demands new infrastructure
- Bridges and fills gaps in skills and capacity
- Recent investments in unsupportable technologies
- Need to reduce costs
- Unpredictable costs causing business issues
- Changes in the competitive landscape
- Looking for long-term coherency
- Reduced risk of failure
- Downsizing workforce
- Reduction in fixed assets
- Increased technology flexibility
- Improved service levels
- Access to up-to-date technologies and services
More and more organisations are realising they are better off concentrating on the things which give them a unique competitive advantage in their market. By teaming up with the specialists, organisations can gain access to world-class capabilities helping them to reduce operating costs and improve focus.
It is not possible to completely ‘future-proof’ technology. No-one can predict the future with total certainty. What you can do is look for a solution from a pedigree company with a clear migration strategy, whose services, technologies and applications can embrace the next generation of networks and who has proven track record.
A detailed discussion of requirements is a key part of being able to deliver what clients need and critically, what will have a positive impact on their business performance. Only after understanding these needs do we combine the relevant services from each of our four service families to create a bespoke package for the client.