Case Studies

There is no better endorsement than that of a satisfied client. Damovo UK & Ireland have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results.

Company NameMarket SectorSolutionSynopsis
Administrative District of Ennepe-Ruhr Government Aastra MX-ONE The Administrative District of Ennepe-Ruhr had for a decade been operating several ICT systems across various locations. Damovo replaced this with a centralised IP-enabled communications platform.
Administrative District Office of Nurnberger Land Government Cisco IP Telephony This IP solution means power supply, telephone, fax, internet and emails now run over the new data network so compatibility problems are a thing of the past.
Cambridge University Hospitals NHS Foundation Trust Healthcare LAN infrastructure Damovo implemented a new Extreme LAN infrastructure to meet the demands of growing patient numbers.
City University London Education MX-ONE upgrade and IP Telephony support City University London upgraded their MX-ONE telephony switch, configured their web server to support their IP Telephony and implemented a LAN infrastructure across their three campus locations.
Conran Retail Data storage Damovo rationalised Conran's data storage facilities into one secure location, capable of supporting the organisation's future virtualisation plans.
Department of Communities and Local Government Government IP Telephony platform, mobility/flexible working Damovo helped a Government department to achieve a 21.5% reduction in operating costs through flexible remote working and increased staff mobility.
ESB Telecoms Telecoms Carrier Services Damovo facilitated connectivity between ESB's optical fibre backbone and local telecoms service providers to build a new business line in telecoms.
Fresenius Health Aastra MX-ONE IP Telephony This solution seamlessly integrated with the existing system and achieved their objective of having a solution that provides the starting point for future expansion of the IP infrastructure throughout the Fresenius Group.
GEA Group Manufacturing Unified Comms - Microsoft Lync Through deploying Microsoft Lync and consolidating communication solutions, GEA saved money and increased productivity across worldwide locations.
Germanischer Lloyd

Professional Services

Cisco Communications Manager This solution has enabled voice, fax, MeetingPlace, unified messaging services and the Cisco Contact Center to 2000 Germanischer users across 14 locations.
Home Credit

Finance

Aastra Solidus eCare Contact Centre and MX-ONE™ Telephony System Damovo implemented a modern, cost effective Contact Centre solution which improved Home Credit's high levels of customer service through more effective communications with stakeholders, whilst also providing home working ability for agents.
Lambeth College Education LAN infrastructure upgrade Damovo implemented an upgraded LAN infrastructure in line with the College's strategy to build a state-of-the-art communications platform.
Learndirect Education High specification HP laptop environment using VMware Workstation and Windows Deployment Server The Damovo solution created a flexible, scalable and secure environment for the new Technical Service Desk, enabling an efficient, higher level of support for Learndirect clients.
Learndirect Education Multi-media communications platform Damovo implemented a fully managed multi-channel communications platform enabling Learndirect's students to communicate with the organisation more effectively via telephone, email, SMS or Instant Messaging.
Leeds City Council Local Government Fixed to Mobile Convergence solution To enable a wider range of features for 9,500 mobile devices and more sophisticated billing options, Damovo implemented a sophisticated Fixed to Mobile Convergence solution.
Linde Utilities Flexible On-Demand Contact Centre A flexible, demand-orientated solution was needed to reduce operating costs and provide good support to clients. 
Medical University of Warsaw Education Aastra MX-ONE communication server and Aastra IP telephones The hybrid solution enables the University to connect various existing telephones to provide investment protection as well as support IP telephony.
North Lincolnshire Council Local Government Disaster Recovery The implementation of a Disaster Recovery solution, following floodwaters, ensured that the Council's services and its 157,000 residents were minimally disrupted.
North Lincolnshire Council Local Government Contact Centre - Solidus upgrade and VMware virtualisation Through the implementation of a virtualised environment, the Council now has the very latest in Contact Centre technology and has increased system resilience.
Pertemps People Development Group (PPDG) Recruitment Digital pen - mobile/remote solution Damovo implemented an innovative digital pen solution to aid the organisation's outreach workers.
Pertemps People Development Group (PPDG) Recruitment Unified Comms - Microsoft Lync Damovo enhanced PPDG's staff communications by installing a Microsoft Lync solution, connecting their staff in Australia and the UK, increasing efficiency and reducing costs.
Postbank Direkt Finance NICE voice recording solution was linked to the existing Avaya Call Centre solution The voice-recording solution, integrated with Postbank's data centre infrastructure, is used at a total of seven decentralised call centre sites and by 750 employees.
Premiership Football Club Leisure Upgrade to Aastra MX-ONE. Replacement Call Centre Manager software with Solidus Damovo worked with the Club on an overhaul of their communications technology to deliver exceptional customer service.
Reisebank Finance Storage Area Network Damovo worked with ReiseBank to implement a new storage solution based on a comprehensive IT consolidation and security system to improve availability of their IT services.
South Kesteven District Council Local Government Call Centre, IP Network The Council is reaping the benefits of one communications network, improving access to council services, and one support contract.
Transport for London Transport New IP Telephony communications system Damovo was selected to design, manage and support a new and improved communications infrastructure for the organisation's mission critical systems.
University of Birmingham

University of Birmingham Video Case Study
Education Unified Comms - Microsoft OCS The University's extensive campus and workforce optimised its communications infrastructure through the implementation of Microsoft technology.
University of Bremen Education Cisco Call Manager Through Damovo implementng the IP solution, 5000 members at the University are now benefiting from a new and improved IT infrastructure.
University of Roehampton Higher Education Converged IP Telephony solution The University achieved a first class communication solution forming part of an integral ten year technology plan.
Vattenfall Europe Mining Utilities Aastra MX-ONE 3.1 telephone system Enhanced management functions mean that the heterogeneous network can now be managed with ease from a central location, reducing administration overheads significantly.
West Middlesex University Hospitals Trust Health Converged IP Telephony solution We implemented a converged solution to support new bandwidth-hungry applications.