Operational Support
Communications technologies may be converging, however this isn't necessarily reflected by the number of ICT service suppliers organisations use. According to our research, over 60 percent of those organisations surveyed were found to have in excess of six suppliers with 36 percent in total having more than 11 suppliers to manage. The results revealed that less than a third of these organisations were even aware that their suppliers were in turn managing other third parties on their behalf!
ICT managers are facing tough decisions on how best to use their service suppliers to provide full or part-sourcing services that will deliver true business and operational impact.
Convergent support services
With convergence driving the integration of once stand-alone services, this identifies the need for 'convergent suppliers'. A smarter supplier model that consolidates ICT support into more logical functions makes sense.
This is exactly where Operational Support services as part of our 360 portfolio, come in. We have an extensive range of specialist support skills with experience across voice, data and convergence technologies, which means that we can help you reduce the management complexities of your support contracts.
Operational Services are all task-related activities relevant to your day-to-day support of individual elements, group of elements or a complete ICT system. We employ a combination of remote and on-site monitoring and management to speed resolution of issues and to keep costs down for our clients.
Delivery architecture
Find a full list of Operational Support services click here
