Professional Services
We provide a wide range of professional services to suit client needs, drawing on the diverse and complementary skills of our technical and management staff.
Translating business need into technology solutions
Our consultancy and professional services team provides clients with the necessary skills and resources to design and build communication infrastructures from scratch or as a planned development of an existing structure. Over thirty years’ experience in our technical and commercial consulting team help clients in translating their business needs into sound service and technology solutions.
De-risking new projects
Much of the risk you may associate with the implementation of new technologies is mitigated by our experience and thorough understanding of today’s technologies. Formal processes help the team design, define, evaluate, deploy and manage clients’ communication infrastructures, to ensure that the end result supports your current business needs and has the flexibility to meet new demands as they arise.
Scope of service
Our services and expertise spans multiple technologies including: voice, data, convergence, security and contact centres.
Consultancy and design provides the all important linkage between your business objectives and the solution we recommend. A formal analysis of your requirements, your current infrastructure and your business goals helps to determine the ideal solution. We run custom client workshops as part of this process to scope your requirements. These activities play a vital role in assessing risk and outlining the solution, prior to the development of a detailed design. Our design consultants have in-depth technical and business sector expertise which, when combined with a thorough understanding of your needs, can ensure that the solution is practical and can be effectively implemented.
Our implementation teams supply the necessary expertise to transform the approved solution design into a practical solution comprising hardware, software and services. Whether the deliverable is a green field solution, a relocation project or migration of an existing infrastructure, we provide the relevant expertise throughout the implementation and integration of any solution to ensure that you receive the benefits you expect. Services such as proof of concept, pre-delivery inspection and testing all help to ensure that risk is kept to an absolute minimum.
Project management is critical in ensuring that every solution we provide meets your expectations on time and within budget, while mitigating and managing risks. Damovo uses a formal, industry recognised project management methodology called PRINCE2.
Education services provided through our training programmes help you develop your employees’ technical and administrative skills. The curriculum is led by your requirements and can cover the operation of voice, data and mobile equipment and systems as well as new business processes, to make best use of new technology platforms.
The following services represent just a sample of those most frequently delivered across our client base.
IPT Network Consulting
Network Analysis – Comprehensive and structured data gathering is essential to ensure successful transition to a stable and effective converged infrastructure. Our certified engineers will evaluate your local or wide area network infrastructure to identify any issues that present a risk to successful implementation.
Network Design – Our skilled Infrastructure Architects will develop the optimum design to provide all your organisation's functional requirements, along with Quality of Service and reduced management costs. Particularly important elements of your requirements to be considered include security, redundancy, scalability, integration with existing or proposed IT systems, number of phones and features (dial plans, voice mail auto attendant, etc.) to be made available.
Implementation - This will be planned and controlled through formal Project Management and will provide all required pre-staging and installation. Formal Acceptance testing against success criteria will also be included.
Training – In order for you maximise your return on your convergence investment, we will train your Systems Administrators and designated users in use and configuration of the new system and its features to ensure that your business continues to achieve optimal benefit from the system ongoing.
Security Consulting
We are able to provide a range of security audit offerings including:
PBX and telecoms vulnerability assessment addressing:
- Physical security
- TTY connections
- Configuration
- Passwords and user access rights
Perimeter Vulnerability and Penetration Assessment via:
- Continuous audit of the internet perimeter
- Monitoring through cyclic searching for potential frailties
- Active penetration of any vulnerability uncovered
- Testing of incident response process
Host vulnerability assessment including:
- In depth audit of internal hosts
- Review of operating systems, versions applied and patch status
- Analysis of policies, procedures and security guidelines
- Review of Change Management
Wireless Vulnerability Assessment comprising;
- Analysis of wireless perimeters
- Testing of WLAN inbuilt security effectiveness
- Testing for unauthorised WLAN devices
- Testing of mobile devices for conformance to corporate standard
