Portfolio news
Aastra’s new sophisticated Solidus eCare contact centre
They say you never get a second chance to make a first impression. Since most customers identify the person answering their call with the company they’re trying to contact, this first impression is vital for the customer’s perception of the company. With the help of a sophisticated contact centre, every individual can be given special treatment that will leave a lasting impression.
Aastra is proud to release a new version of Solidus eCare™ Version 6, this release is packed with new features focussing on higher availability, improved agent features, improved scalability and an improved management environment.
The higher availability is achieved through server clustering, it provides higher resilience and the security of a more robust contact centre environment. Solidus Version 6 has new agent features, this includes for example ‘personal greeting’ where agents are able to record a greeting at the start of the shift so it can be played to customers automatically on answering each call. A ‘recording facility’ has been built in for users that have a need for basic recording. The new ‘agent dispatch’ feature enables agents to provide premium service for customers by manually “selecting calls from a queue”. This also provides a visible common holding position for calls currently handled by agents for later retrieval.
The new improvements to the configuration environment provides more flexibility for multi-tenanted sites, the increased capacity of the system now also supports up to 1000 agents and 40,000 calls per hour.
Building on the award-winning original solution, this new Solidus eCare version provides greater flexibility and scalability and more open standards than ever before. It offers a high-availability solution, so enterprises can perform with minimal downtime. Security, redundancy and management applications are all enhanced - Solidus eCare really does provide a platform that enables your business to maintain and build people-to-people contacts.
For more information on our portfolio of contact centre solutions – contact Alex Donnelly, Portfolio Manager.
Thank you to all of you who have forwarded suggestions for subsequent instalments of Interpreter, these have been duly noted. Please keep up the suggestions and feedback to talktous@damovo.com
