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s[0] = "Home - Damovo UK^http://www.damovo.co.uk/^Home - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Working with How can I... ...use FMC to benefit my business? ...improve my green ICT credentials? ...have a consolidated view of my comminications expendtiure? ...monitor how well my ICT systems support my business? Damovo news Bournemouth University case study Ericsson Enterprise now Aastra Online equipment ordering Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[1] = "Home - Damovo UK^http://www.damovo.co.uk/index.html^Home - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Working with How can I... ...use FMC to benefit my business? ...improve my green ICT credentials? ...have a consolidated view of my comminications expendtiure? ...monitor how well my ICT systems support my business? Damovo news Bournemouth University case study Ericsson Enterprise now Aastra Online equipment ordering Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[2] = "Contact Details - Damovo UK^http://www.damovo.co.uk/contact.html^Contact Details - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Home Contact Us Horsham Office Warrington Office Damovo Group Request For Information Search Home > Contact Contact Us You can contact us at the following: UK Headquarters: Damovo UK Limited Broadlands Business Park Langhurstwood Road Horsham West Sussex RH12 4QP Telephone: +44 (0)1403 244000 Email: talktous@damovo.com Map Directions: By Road From (M25) exit at junction (7) onto (M23). Exit (M23/A23) Junction (11) signposted to Horsham (A264). Follow (A264) until it meets the (A24) roundabout. Double back on (A264) and take the first exit on the left [Langhurstwood Road]. Damovo is approximately 2 miles on the left hand side. By Rail Direct rail services to Horsham Station from London Victoria/Gatwick Airport. Taxi Rank outside of Horsham, journey time approximately 15 minutes. By Air Gatwick Airport is approximately 15 miles from Horsham. Journey time to Horsham is approximately 25 minutes. Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[3] = "Solutions - Damovo UK^http://www.damovo.co.uk/solutions.html^Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online ICT Solutions Our solutions help improve customer interactions, get more from existing infrastructure, improve workforce efficiency and secure business communications Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Home > Solutions Damovo Solutions Organisations need a reliable and knowledgeable partner who has the expertise and commitment to deliver excellence to guide their way to effective business communications. We have a range of end-to-end communication solutions that tackle key pain points of any organisation. By understanding the requirements of our clients and the environment in which they operate – Damovo has been responsible for designing, implementing, maintaining and supporting the backbone ICT networks, infrastructure and applications for many hundreds of organisations. With over 30 years’ experience Damovo is a leading provider of enterprise ICT solutions and services. Specialising in convergence and integration of sophisticated applications in the arena of voice, data, mobility and unified communications. We can deliver this whether it’s at the desktop, application or network level. Our comprehensive services portfolio encompasses 24/7 nationwide support, advanced remote management and support services, consultancy and business orientated service level management. Our Services Why Damovo? What Our Clients Say Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[4] = "Unified Comms - Solutions - Damovo UK^http://www.damovo.co.uk/unified-comms.html^Unified Comms - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Collaborative ICT At Damovo we understand the benefits of Unified Communications and its importance for effective collaboration and communication with colleagues, as well as having a significant impact on customer service Unified Comms Enterprise Instant Messaging Unified Messaging Video to Desktop Collaboration Presence Federation Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Home > Solutions > Unified Comms Damovo Unified Communications Unified Communications solutions enable information-sharing and also provide full presence management for your team members, when using standard business applications. This means that teams can work together effectively wherever they are. Enterprise Instant Messaging (IM) Employees are using Instant Messaging (IM) services such as MSN, Yahoo, Google, AOL and Skype daily for personal use. But some of these permit file transfer or IP-based phone conversations, which pose a risk to your company if used for business purposes. Damovo understands that you want to provide the flexibility of IM for your staff but with added security to maintain a level of protection. Unified Messaging (UM) UM provides your users with an increase in productivity by simplifying and streamlining communications. Staff have a common inbox for voicemails and email messages, which is especially useful when working remotely as email messages can be accessed from a mobile device using the Text To Speech feature. Video to desktop With many employees working remotely or at different locations, face to face communication is difficult, especially with the awareness of Corporate Social Responsibility and a desire to reduce travel and so congestion. Video conferencing to the desktop can save you thousands in travel costs, as well as providing flexibility for staff and enabling them to be more productive. Video to the desktop now is simple to setup and to use, whilst also being relatively inexpensive to implement. Collaboration Your employees need to share information with colleagues, partners and customers wherever they are. Collaboration and interaction systems which focus on calendaring, scheduling, workflow and other enterprise applications can help individuals and workgroups to communicate efficiently when in different locations. Document and desktop sharing applications also further extend your employees’ ability to work flexibly as part of a team. Presence This provides tremendous benefits and efficiency gains for your users, by giving them the ability to see another user’s status – for example their availability and willingness to communicate. The immediacy of presence, when integrated with calendar information, provides an expectation of how and when you can contact a colleague. Over time this reduces the need for things like voicemail messages and improves efficiency, as users start to communicate and collaborate through the correct communication channels. Federation Federation takes presence to the next stage, beyond your business to partners, suppliers, customers and other affiliated organisations. This enables trusted external organisations to see intra-company presence and in some circumstances to collaborate with your staff, providing even greater efficiencies. Our Services Why Damovo? What Our Clients Say Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[5] = "Mobility - Solutions - Damovo UK^http://www.damovo.co.uk/mobility.html^Mobility - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Anytime, Anywhere Mobile solutions provide access to voice, video, data or other application-centric content, irrespective of the user's location. Damovo is ideally positioned to provide these solutions for the business needs of today and the future Unified Comms Mobility FMC Mobile Presence DECT Solutions Simultaneous Ringing Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Home > Solutions > Mobility Damovo Mobility Mobility solutions enhance the working environment, increasing efficiency and flexibility by allowing users to access voice and other applications on a mobile device. This can be connected via 3G or GSM, or via in-building solutions such as micro GSM, DECT or WLAN. Fixed Mobile Convergence (FMC) FMC is now becoming far more common in the marketplace and Damovo, with its strong Aastra (formerly Ericsson Enterprise Business) mobility heritage, is well positioned to provide these solutions. It’s not just about combining fixed and mobile telephony, it’s about delivering content to different devices. FMC provides the ability for users to move from one device to another seamlessly, whether fixed or mobile, to access voice, video, data or other application-centric content. FMC can provide both cost savings and productivity enhancements. The skill for systems integrators like Damovo is to provide you with the correct solution. But we appreciate that the arguments are not always clear for removing existing devices, so a solution will often retain some existing elements but still leverage the new technology. Mobile presence Employees are becoming more mobile, but still want to maintain contactability with co-workers. Presence on a mobile device enables the immediacy of knowing when colleagues are available and, in many cases, pre-determine the best method by which to contact them. Through an Instant Messaging interface, your staff can send brief text messages to co-workers while away from the office, and office-based staff are able to see the status of their mobile colleagues. DECT and WLAN solutions Digital Enhanced Cordless Telephony (DECT) is a secure wireless communication technology standard which has been available for some years, whereas Wireless LAN technology for voice is more recent. There are advantages and disadvantages to both, so we will always assess your individual needs before recommending a solution. DECT can also be combined with IP in the form of IP-DECT. IP-DECT allows DECT base stations to be connected via the IP network, instead of using dedicated wiring. Signalling between the base station and handset uses DECT technology, which provides clear communication over a good coverage area, whilst the base station is connected to the voice server using IP across the LAN. This is especially useful in remote locations where fast set-up is needed or cabling is restricted. A DECT base station can be installed wherever a WAN/LAN connection exists, providing instant voice communication with no additional infrastructure needs. Simultaneous ringing Simultaneous ringing causes several devices to ring at the same time, enabling the recipient to choose the most appropriate device to answer the call. This provides complete flexibility for your employees to answer calls at any of their answering points. If they prefer to have a voice-only exchange, then the desk telephone or mobile may be the most appropriate device, however if they need to elevate the call to a collaborative session or video call, then they could chose to answer the call on their soft phone. Our Services What Our Clients Say Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[6] = "Networking - Solutions - Damovo UK^http://www.damovo.co.uk/networking.html^Networking - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online The Backbone Of Infrastructure Damovo has been designing, delivering and supporting the networks which carry business-critical applications for several generations of technology - from X.25 and multiplexing to modern IP networks Unified Comms Mobility Networking LAN WAN Wireless LAN Management IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Home > Solutions > Networking Damovo Networking Ever-changing demands are being placed on your network - from unified communications, flexible working patterns and IP-based voice and video, to mobility and critical applications that support business processes. All of which makes reliability increasingly important. LAN Traditional network functions continue to evolve in order to accommodate new demands like Wireless LANs, Power over Ethernet for IP phones, and traffic prioritisation to support communications and business applications. But your network also has to deliver security functions such as Network Access Control (NAC) to ensure that sensitive information is kept private. It’s not enough for the network to be simply available. It also needs to perform and to be secured, so that the services on which the business relies work effectively all the time. Carrying critical real-time traffic is Damovo’s heritage. We understand that your network must always perform at a level far beyond ‘best effort’. Damovo provides networking products from industry leaders such as Cisco and Extreme Networks. To complement these, we offer a full range of support services - from network audits through design consultancy, implementation and ongoing support. The latter includes maintenance, device and network management, upgrades and administration, enabling you to build a network that keeps your business running. WAN Damovo provides a range of high-quality carrier network connections for inter-site links. Multi-protocol label switching (MPLS) is proving increasingly popular in this regard, combining high quality with security and cost-effectiveness. Individual LANs within a metropolitan or extended campus area often need to be linked together to deliver an integrated communication infrastructure. Damovo’s Radio Extension Service replaces the normal high-bandwidth physical fibre-based connection with a radio based ‘point to point’ or ‘point to multi-point’ connection. We provide a full range of Network Services. Read more… As well as supplying the links, Damovo also provides equipment and expertise to optimise the effective use of these connections. Cisco Systems are acknowledged as the industry leader for Enterprise routing equipment and are Damovo’s chosen partner in this area. Wireless LAN As well as understanding the infrastructure needed to allow wireless data access throughout your buildings, Damovo also understands the more stringent requirements placed on the WLAN to enable voice transmission or location-tracking of mobile assets. Damovo provide site audit services which ensure that your WLAN delivers the coverage and performance that your business needs. We also partner with Airetrak, for the supply of RFID asset tracking systems that can track items accurately to within a few metres. Management To help maintain peak network performance, Damovo offers a range of flexible and tailored services which assist your network support team. These cover everything from traditional alarm monitoring response, to measuring the performance of your business-critical applications. Read more… Our Services What Our Clients Say Addenbrooke’s NHS Foundation Trust Aston University Bournemouth University Lambeth College University of Surrey, Roehampton University of Sunderland West Middlesex University Hospitals Trust South Kesteven District Council St Mary’s NHS Trust Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[7] = "IP Telephony - Solutions - Damovo UK^http://www.damovo.co.uk/ip-telephony.html^IP Telephony - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online IP Telephony Is Here and Now Damovo is a leading supplier of IP Telephony solutions in the UK, with the industry-wide expertise to provide reliable, robust IP Telephony solutions that are needed for today's changing communications landscape Unified Comms Mobility Networking IP Telephony IPT Solutions Experience Methodology Security Patnerships Network Security Contact Centres Convergence Solutions For Your Industry Home > Solutions > IP Telephony Damovo IP Telephony IP Telephony provides flexibility and cost savings by employing IP standards to deliver voice communications and other related services. This provides your users with the ability to access the new and evolving services and features which are available via IP, wherever they are. IPT solutions IPT solutions involve many aspects, from converged networks to contact centres and mobility. With today’s fast-changing technology, you need an integrator that keeps abreast of the market and can advise you on the most suitable solution. Damovo has a long history of deploying complex integrated designs. These encompass elements from different suppliers to provide a seamless high-availability IPT solution, involving all elements of IPT, either individually or as a total package. There are many facets of an integrated IPT solution and all these elements need to be managed and delivered in a structured and controlled manner, to ensure that the finished solution provides a complete seamless service for your users. Damovo partners with leading manufacturers of IPT solutions, enabling us to propose the most efficient, cost effective solution for your individual needs. Experience The deployment of IPT systems is a specialist task. Experience of previous generation ‘legacy technologies’ as well as current IPT practices are crucial to ensure efficient and effective transition. Damovo can ensure that the benefits of past systems are carried forward and blended with the increased flexibilities of newer technologies. It’s been said that voice is ‘just another application that runs on the data network’, but this ignores the complexity of voice systems. People tend to assume that because they are extremely reliable, they must be simple. But this is a misconception, as due to the longevity of voice systems there is also a high degree of complexity associated with them. Voice systems work because they’ve been carefully engineered over the years by equipment manufacturers and integrators. Methodology As a vendor-independent systems provider, Damovo specialises in integrating and supporting leading technologies across the data, voice and application spectrum. We also hold the highest levels of accreditation with Microsoft, Cisco and the leading telecoms suppliers. Our service delivery methodology is based on the best practice ITIL model and we are also seeking ISO/IEC 20000 accreditation. Security Our Voice Firewall service provides visibility and control of all voice trunks and IPT call activity, enforcing predefined access and usage policies. These detect voice service disruption and abuse, toll fraud, unauthorised network access and usage, and other restricted call traffic - as well as blocking internal and external attacks over phone lines. Partnerships When choosing an integrator to deliver an IPT solution it is important to consider the experience and depth that the company has gained from its vendor partners. Damovo has attained the highest level of certification with the leading manufacturers in the field, including: Cisco Systems Damovo has Gold Partner status in the UK and holds IP Communications, Wireless LAN and VPN Security specialisations. Aastra Technologies (Formerly known as Ericsson Enterprise) Damovo holds the only Premium Partner status with Aastra/Ericsson in the UK and is a market leader in providing and supporting Aastra/Ericsson IPT solutions. Microsoft As a Gold Certified Partner, Damovo has carried out many successful customer projects, integrating IPT systems from leading vendors into Microsoft's Live Communications Server (LCS) and Office Communications Server (OCS) environments. These provide customers with a Unified Communications, presence-enabled, collaboration environment. Mitel Damovo is a Mitel premierPARTNER, able to supply and support the complete Mitel portfolio, including the Mitel 3300 IP Communications Platform. Nortel Damovo is a Nortel Global Solutions Partner and a Meridian Gold Partner in the UK. Our Services What Our Clients Say Bournemouth University University of Surrey Roehampton South Kesteven St Mary’s NHS Trust Contact Us   Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[8] = "Network Security - Solutions - Damovo UK^http://www.damovo.co.uk/network-security.html^Network Security - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Network Defence Securing the network infrastructure is paramount for any type of organisation. Damovo takes responsibility for the protection and the optimum working capability of our clients' networks Unified Comms Mobility Networking IP Telephony Network Security Security Policy Vulnerability Assessment Secure Access Voice Firewall Infrastructure Contact Centres Convergence Solutions For Your Industry Home > Solutions > Network Security Damovo In Network Security Securing the network is one of the most challenging tasks that your IT team undertakes. Installing a firewall and some anti-virus software used to be sufficient to keep your information safe from hackers, but threats have now evolved dramatically. Many attacks pass straight through traditional defences, for example by masquerading as legitimate web traffic. What used to be best practice is no longer good enough. Hackers are far more sophisticated than they used to be, so whilst firewalls and anti-virus software are still necessary, they are no longer sufficient. Damovo approaches the security of your network in a number of ways: Security policy We start by helping you to develop a security policy or to refine an existing one. Network security is a trade-off between risk, access to information and cost. So it is essential that we have a common understanding of appropriate protection levels. Vulnerability assessment Unknown, un-patched or rogue devices on networks are all too common, and they undermine the effort that has been made to secure it. We can fully audit your network and provide a ‘threat profile’ which indicates how secure your devices are. This is especially valuable if you have to comply with security-related legislation. We employ a variety of techniques, from using regular automated scans to running penetration tests by either CISSP or CESG CHECK accredited personnel. Secure access Virtual Private Networks (VPNs) enable you to securely connect your remote offices and staff to the IT systems at your main office. The use of VPNs for secure remote access enables flexible working patterns which improve work-life balance, reduce your overall environmental impact and use less office space, which also saves costs. Voice Firewall This provides visibility and control of all your voice trunks and call activity, whether TDM or VoIP, enforcing predefined access and usage policies. These detect voice service disruption and abuse, toll fraud, unauthorised network access and usage, and other restricted call traffic - as well as blocking internal and external attacks over phone lines. Infrastructure Ensuring that your information is kept secure inevitably requires the use of high quality security equipment and software. Damovo offers a comprehensive range of equipment and services both directly and in conjunction with security specialists. Our Services What Our Clients Say Addenbrooke’s NHS Foundation Trust Aston University Bournemouth University University of Surrey, Roehampton University of Sunderland Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[9] = "Contact Centres - Solutions - Damovo UK^http://www.damovo.co.uk/contact-centres.html^Contact Centres - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Enhancing Customer Interactions Damovo are experts in delivering complex contact centres. Together with the many peripherals that can be integrated into the environment, we produce leading edge customer-centric solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Multimedia Queuing & Routing Monitoring & Management Self Service Virtual Contact Centre Multi-channel Contact Centres Integrated Open Interfaces Workforce Management Campaign Management Recording Convergence Solutions For Your Industry Home > Solutions > Contact Centres Damovo Contact Centres Contact centres are used in many organisations, both public and private to improve interaction with customers. It is vital to have an effective method of getting traffic to the right agent, to answer a query or resolve an issue swiftly. Damovo offers a range of solutions which enhance customer interactions, improve satisfaction and retention, and drive upturn in overall business performance. Multimedia queuing & routing In today’s business environment, contact centres offering a voice only service are frequently not sufficient for customer demands. People like to use email and other forms of communications to place and track interactions with organisations. So contact centres have to handle all the media types that their typical customer demographic wishes to use. The complexities of implementing and managing multimedia capabilities for example, voice, fax, SMS, email, web chat within your contact centre is what Damovo make simple. Monitoring & management For many organisations utilising a contact centre, understanding the performance and effectively managing the contact centre is as important as handling the media interactions themselves. To ensure access to each service, and that the agent skill group is performing to its optimum, correct real-time information is paramount. Providing flexibility for managers to configure the system and produce historical reporting for management updates is mandatory. Many of these activities can be customisable and/or produced with predefined templates. Self Service - Interactive Voice Response (IVR) Providing customers with the option of serving themselves can improve their satisfaction but could also reduce the operational costs of the contact centre. Providing self service applications is a powerful way to automatically handle incoming customer calls, ensuring that common requests are handled efficiently and consistently without human interaction. With the right application, IVR systems can be used to automate your sales, service and support calls. An IVR solution provides 24 hour customer access to your business services, providing a high level of customer satisfaction whilst also reducing cost. It also reduces the ‘cost per customer interaction’ increasing business efficiency. Virtual contact centres Where organisations are physically dispersed or if employees are home based, the ability to provide the same service level across a multi-site organisation through a virtual contact centre can bring tremendous cost savings. These types of solutions also enable a business to flexibly grow and adjust the specific business model at their pace without huge investment. Distance is simply no longer an issue, all that matters is that the contact centre functions as one entity with common control, administration and reporting. Multi-channel contact centres Multi-channel contact centres provide customers with multiple different interfaces to communicate with organisations to place orders or submit queries. The following are examples of how the customer may interact. Automatic Email Response SMS Virtual Agent Integrated open interfaces Most contact centres operate some form of Customer Relationship Management (CRM) package for their agents to support customer interactions. Automating as much as possible for the agents alleviates tensions and speeds the whole transaction process. Integrating contact centres through one of the many open interfaces enables customers to benefit from a more efficient process and improves customer satisfaction as their enquiries are dealt with more swiftly. Adapters are available for many mainstream CRM / Work Force Management (WFM) or Enterprise Resource Planning (ERP) systems. Workforce Management / optimisation Appropriately staffed contact centres can be a difficult task to manage when call volumes fluctuate and different skills levels are available at different times. Workforce Management systems enable organisations to manage their contact centre employees’ schedules and shift patterns. It provides predictive analysis of call patterns and expected staffing requirements, which is invaluable when re-planning is needed as a result of unexpected events or staff absence. Campaign Management Where organisations have a requirement for outbound telesales or a requirement to contact a large amount of customers, Campaign Management tools offer simple import utilities for the calling lists. An effective campaign can be scheduled to encompass the appropriately skilled individuals solely focussed on outbound calls or blended with inbound skill groups. Integrated management reporting provides the status of each record and the success of the call or transaction. Recording Call recording was mainly used in financial environments but is now being employed in a wider variety of contact centres, often as a legal requirement. Today’s solutions can identify stress analysis of callers, word spotting and more complex analysis to identify opportunities, as well as supporting staff in challenging call situations. Access to previous recordings through simple indexing or keywords enables agents and management to quickly assess and identify details of any recorded call. Our Services What Our Clients Say East Riding of York Fexco Network Rail Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[10] = "Convergence - Solutions - Damovo UK^http://www.damovo.co.uk/convergence.html^Convergence - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Seamless Integration Damovo's communication heritage makes the convergence of voice and data networks simple. We provide the right solutions and services, which also extend to include the latest emerging technology of fixed-mobile convergence (FMC) Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Reduce Costs Increased Efficiency Productivity Benefits FMC Solutions For Your Industry Home > Solutions > Convergence Damovo Convergence Working in partnership with leading voice and data manufacturers, we use our expertise to deliver a fully converged network solution which incorporates data, voice and mobility. Convergence is all about combining a common transport mechanism for the supply of different services. The convergence of your data and voice infrastructure can reduce operating costs as well as generating operational benefits which provide increased efficiency and productivity. Reduce costs You can gain many cost benefits from convergence. For example, the use of a single infrastructure provides savings on cabling and on the cost of moves, adds and changes, whilst new working practises such as hot desking can free up your expensive office space. Increased efficiency Convergence increases efficiency by allowing your staff to access features and data from a single device. For example, calls to an employee’s DDI can be delivered to them anywhere via Mobile Extension functionality. This enables the call to be answered immediately without the need to spend time listening to voicemail and returning the call. Calls from and to Mobile Extensions can also be recorded at your main office, for training or dispute resolution purposes. Productivity benefits Convergence brings a range of new and exciting features to meet your individual needs. For example, the ability to control voice traffic from the user’s PC (Computer Telephony Integration) or the ability to use soft phones instead of physical handsets. Soft phones can be used either within the office, or more commonly when working remotely, ideally via a Virtual Private Network (VPN). This enables the user to access of all the features and facilities of the office phone system whilst also making and receiving calls on their own office DDI, with all their preferences and directories available. Fixed Mobile Convergence (FMC) FMC is now becoming far more common in the marketplace and Damovo, with its strong Aastra (formerly known as Ericsson Enterprise Business) mobility heritage, is extremely well positioned to provide these solutions. It’s not just about combining fixed and mobile telephony, it’s about delivering content to different devices of user choice. FMC provides the ability for users to move from one device to another seamlessly, whether fixed or mobile, to access voice, video, data or other application-centric content. Convergence can provide both cost savings and productivity enhancements. The skill for systems integrators like Damovo is to provide you with the correct converged solution. But we appreciate that the arguments are not always clear for removing existing devices, so a solution will often retain some existing elements but still leverage new technology. Our Services What Our Clients Say University of Sunderland Dublin Institute of Technology Contact Us   Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[11] = "Solutions For Your Industry  - Solutions - Damovo UK^http://www.damovo.co.uk/solutions-for-your-industry.html^Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online ICT Solutions Our solutions help improve customer interactions, get more from existing infrastructure, improve workforce efficiency and secure business communications Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Home > Solutions > Solutions For Your industry Solutions For Your Industry With 30 years' experience and 600 clients, Damovo is not just an expert in ICT. We also have unique knowledge and expertise across a number of industry sectors. We truly understand your market, your business drivers, your requirements and the challenges you face in the delivery of cost-effective and efficient communications. Health Education Local Government Finance Transport & Logistics Emergency Services Our Services Why Damovo? What Our Clients Say Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[12] = "Health - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/health.html^Health - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT In partnership with some of the UK's leading NHS Trusts and private hospitals, Damovo continues to deliver, support and manage communications infrastructures which provide a 21st century healthcare environment Health Challenges Improving Patient Care Resource Utilisation Response & Collaboration Safety & Security Patient Advisor Asset Management & Tracking Telephony Audit Education Local Government Finance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Health Damovo In Healthcare Effective communications provide a platform for improved patient care and cost-effective delivery of new NHS services. The challenges facing healthcare organisations Healthcare providers are committed to improving standards of patient care. Trusts face pressure to improve staff effectiveness and access to information, whilst also responding faster to patient demands. The higher the standard of care, the more patients an NHS Trust can attract, improving its performance ratings and increasing its financial stability, which is of course paramount. The right solutions Damovo has a range of ICT solutions, specifically aimed at healthcare organisations. Delivering improvements in patient care and ICT support to the 21st Century NHS Trust Providing a consistently high standard of care is difficult, but particularly so when changing demographics put an additional strain on resources. Patients demand more choice, control and convenience in how they receive treatment. A Damovo 'medical grade' network enables secure and reliable communication between all stakeholders in the healthcare system. It allows clinicians and other staff to work more productively and with access to information when they need it most. This improves collaboration on patient diagnosis and reduces waiting times. Damovo can deliver remote management and other network services ensuring ICT availability 24x7x365, supporting and simplifying day-to-day management of patient services. Whilst also providing an invaluable insight into ICT costs. Delivering improved resource utilisation through IP-based communications In an environment where resources are scarce, priority must be given to patient care. An effective communications infrastructure, running the latest applications, can make it easier to do more with less. For example, reducing the amount of non-attended appointments will reduce waiting times. IP-based communications can also reduce management, operational and support costs, while providing a gateway to integrate new technologies which improve the patient experience. Damovo has deployed many standalone IP-based solutions in mixed technology environments, as part of its 'evolution not revolution' programme. This improves the management of resources while enabling continual improvements in the level of care and patient safety. Delivering increased responsiveness through communication and collaboration technologies In the healthcare sector practitioners are often on the move. New technologies which offer 'anytime, anywhere' access to information provide enormous benefits for patients and staff. An up-to-date communications infrastructure makes it easier for clinicians to communicate with one another, sharing access to vital information such as patient records and diagnoses. All of which has a positive impact on patient care. Delivering greater safety and security through equipment monitoring As medical equipment becomes more portable it becomes vulnerable to theft or simply loss. If equipment is not tracked it becomes difficult to locate when needed, leaving patients potentially vulnerable. Damovo offers ICT solutions that can track equipment, blood, beds and even patients, enabling authorised personnel to locate them quickly, wherever they may be. Asset Management and Tracking Damovo Asset Management and Tracking allows healthcare organisations to tag and track their most important assets. Medical equipment is costly and highly specialised. Being able to track and rapidly locate these key assets enables improved patient care and equipment utilisation, better cost control and more efficient maintenance management. Read more… Telephony Audit With the recent immense changes in the NHS - e.g. Trust mergers and the introduction of the N3 network, maintaining visibility of telephony changes can be a major challenge. For example, ensuring that the service cancellation process with the telecoms provider has been fully completed before the charges are ceased. In cases where this process has not been completed NHS Trusts will still be charged for services that they no longer have. Read more… Health Case Studies Healthcare Brochures & Datasheets Join our Health ICT Network Our CSR Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[13] = "Education - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/education.html^Education - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT Damovo knowledge and experience in ICT has enabled us to be at the forefront of designing, delivering and supporting true 21st century learning environments for many of the major UK educational establishments Health Education Challenges Student Services Convergence & Collaboration Life-Balance Working Convergence & Remote Management Residential Solutions & Services Campus Network Refresh Campus Connectivity Clearing Support Local Government Finance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Education Damovo In Further & Higher Education An effective communications infrastructure improves delivery of student services, while creating new revenue and productivity opportunities. The challenges faced by modern educational establishments Colleges and universities face increasing pressure to offer courses and facilities that attract and retain students, in order to generate revenue. Key challenges include: Demand for work-based and vocational learning, in response to Government initiatives Ability to offer greater flexibility and location-independent study Commercial and environmental demands to decrease cost, increase revenue and reduce carbon footprint The right solutions Damovo offers a range of ICT solutions, specifically aimed at education customers and designed to provide a compelling environment for students to study and live in. This in turn ensures a better the chance of attracting and securing student’s attendance and associated revenue. Improving  student services Damovo offers solutions which help to manage the September influx of students through ‘clearing’, benefiting the student and the establishment. We provide technology to support centralised helpdesks which allow for maximum throughput of calls, often replacing the traditional switchboard function. This technology includes contact centre software, skills-based routing, computer telephony integration and unified messaging. On campus students expect instant ICT access wherever they are. The ICT department’s challenge is to ensure secure network connectivity, whilst enabling access to virtual learning environments and multimedia technologies. Enhancements through convergence and collaboration Converged communications offer universities and colleges new revenue opportunities as well as providing value-added services for the students. For example, integrating services into an IP environment to deliver advertising of local businesses, such as takeaways or taxis. Collaboration tools can enable staff and students to work together more effectively. By adding presence solutions productivity enhancements can be achieved - for example by viewing lecturers’ availability, students can gain support for coursework via phone, email, instant message or even document sharing. Delivering life-balance support and cost-effective ways of working Creative technology solutions like video conferencing or downloadable study materials give students choice in how they learn and where they study. This flexibility can be extended further with mobile and wireless solutions. For example a lecturer could be working from home or the office and students can participate in the lecture via conference. This can help to reduce the establishment’s carbon footprint and potentially reach out to mature, part-time and work-based students. Reduced cost of ownership through convergence and remote management A single converged voice and data communications network is easier to manage, reducing maintenance costs and supporting efficiency drives. Damovo can deliver remote management and other network services ensuring ICT availability 24x7x365, supporting and simplifying day-to-day management of student learning. This can also provide an invaluable insight into ICT costs. Student Residential Solutions & Services Students expect the same facilities that they have at home, so multiple TV channels, a good internet connection and a telephone are a must. The better the quality and value for money of the accommodation, the more attractive it is to potential students. Read more… Campus Network Refresh The largest barrier to development and deployment of IP-based services is the ability of an institution’s infrastructure to reliably carry them. With the arrival of collaborative working and the trend towards IP-based voice systems, existing data infrastructures will fail. And as institutions grow, existing data networks will be stretched and eventually broken Damovo’s Campus Network Refresh service can ensure that the network is fully capable of handling these new technologies. Read more… Campus Connectivity Connectivity is often neglected as a key part of the performance of a system. ‘The network is the computer’ is an often-quoted phrase which holds as true as it was twenty years ago. With today’s evermore communication-reliant systems, robust connectivity is vitally important. Read more… Administration Clearing Support As part of a university’s lifecycle involves dealing with high volumes of applications through ‘clearing’.  Prospective students need to speak to institutions directly to gather information and arrange interviews. This increase in phone calls often requires additional administration services for the duration of the clearing process. Read more… Education Case Studies Education Brochures & Datasheets Join Our Education Network  Our CSR Contact Us   Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[14] = "Local Government - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/local-government.html^Local Government - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT We deliver ICT solutions and services for many of the UK's local and regional authorities - to promote effective, accountable and responsive Local Government whilst also delivering best value, through the delivery, support and management of their communications infrastructure Health Education Local Government Change Issues ICT Challenges Engagement Service Delivery Making It happen The Services ICT Blueprint Reducing Cost Green Question Finance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Local Government Damovo In Local Government Information and Communications Technology is pervasive. It enables the delivery of information and services, and allows work to pass smoothly and effectively between the providers of those services. It also allows people to work in different ways - such as from home or on the move – and ultimately provides the ‘glue’ between departments and partners. The change in Local Government Local Government is at a potential tipping point. Policy and practice are converging, not only giving local authorities the opportunity for fundamental change, but making it something that they absolutely have to do. Local authorities now face the challenge of significantly modernising local services. The key to success is to lead that change rather than follow it. In fact, this is absolutely vital for effective transformation. Key elements of the process are focused around its biggest challenges: Delivering citizen-centric and business-centric services Operating a shared service culture to bring efficiencies through standardisation, simplification and sharing Enabling effective change through intelligent use of ICT Issues which need to be addressed Business process improvement – 75% of budgets are locked into maintaining legacy processes and must be released Demands for a 3% per annum cash efficiency drive between 2008 and 2011 The need to fit council services around the citizen, not the authority Meeting increased citizen expectations Reducing avoidable contact costs by 50% Reducing the council’s carbon footprint and meeting environmental targets The ICT challenges Maintaining the ICT services that support current business processes Reducing the ‘real’ cost of ICT year on year Developing ICT infrastructures and services to meet new demands Using technology to deliver and support self-service interactions for citizens 24/7 Maintaining network security and supporting ICT users who work remotely Enabling smart working practices and protecting lone workers. Making ICT greener and achieving larger carbon reductions through ICT-enabled business processes – for example working from home. Engaging with communities & citizens Full engagement with the community, to understand citizens’ wants and needs, is at the heart of all Local Government activities. It must aim to constantly understand more about its communities, making Local Government performance more visible and giving more power to local people. This is the key to engaging with citizens and keeping them informed. People are no longer being treated as generic citizens. A new approach, using ‘customer group’ segmentation and profiling, allows local authorities to analyse citizen need more efficiently - and then to deliver services which are tailored to individual groups. ICT infrastructures and services must manage and share this sensitive information within the context of privacy, data protection, freedom of information and security, whilst also providing strong information governance. Damovo understands the need for effective and efficient engagement, providing ICT services and solutions which enable the sharing and management of information, whilst taking these vital issues into account. Making it all happen To make change happen, local authorities need to identify appropriate skills and resources, working in partnership with other organisations and managing the necessary culture change. But this requires more than just hardware and software. It needs a skilled and experienced partner to help guide the entire process. A partner like Damovo. Reshaping service delivery Modern Local Government services need to be tailored to local needs. This involves reshaping service delivery by: Increasing choice Joining up service provision Achieving effectiveness and efficiency   Damovo can help local authorities use ICT to inform and support the people who are making collective choices, and to find the right balance between service quality and cost. We can help exploit the opportunities to personalise services, giving people a choice in how services are delivered. We can also monitor customer satisfaction and service quality. The services we offer Through the analysis and integration of people, processes and multimedia technologies, local authorities can: Enhance citizen interactions and satisfaction Demonstrate accountability Increase staff retention Improve citizen’s perception of Local Government performance Damovo provides the ICT infrastructure and associated services which can initiate and support these improvements. Damovo’s ICT blueprint for citizen-centric Local Government Damovo has a long-term commitment to ICT in Local Government, with a proven track record and a clear understanding of the challenges and the solutions. Our intelligent ICT applications and services enable the introduction of new business capabilities with minimum cost and disruption, and the smallest of risks. Our approach is ‘evolution’ not revolution, allowing local authorities to maximise current ICT investment whilst migrating at a suitable and practical pace. All solutions are vendor-independent and are dovetailed into customers’ needs, ensuring that we deliver the right solution for each customer every time. Driving down the cost of transactions We see the basic metric for service delivery as a ‘cost per transaction’, a simplified way of demonstrating the improvements and efficiencies possible via the proper use of ICT. Service delivery to citizens falls into three areas – self-service, phone or counter-assisted service and direct service (e.g. home visits). Self-service has the lowest ‘cost per transaction’ and direct service the highest. Therefore the ideal is to make as many transactions as possible self-service, whilst also making the direct service as efficient as possible, using effective ICT provision to deliver communication services. Damovo can help to reduce the cost per transaction by analysing the cost of service delivery and then providing solutions which integrate all services across an intelligent application layer. The need for smarter direct service solutions Direct services present a problem for all local authorities, as there is always a risk of potential physical abuse when employees are meeting the general public away from the office or entering a citizen’s home. Damovo provides a location-based solution which uses a simple GPS-enabled mobile phone and a web-based management platform, allowing the status and location of an employee to be tracked. It also allows the employee to trigger a panic alarm detailing their exact location should they find themselves under threat. The new Corporate Manslaughter Act 2007 makes senior management directly responsible for the wellbeing and welfare of its employees regardless of their working location. This makes Damovo’s location-based services solution the ideal way to mitigate the ‘lack of duty of care’ problem which has always existed with direct service contact. The green question There are a number of factors to take into account when considering how ‘green’ an organisation’s ICT equipment is. Is it manufactured and maintained in an environmentally friendly manner? How intelligent and efficient is it? Is it recyclable at the end of its life? And how will it be disposed of when it is replaced? Damovo promotes recycling and the use of environmentally friendly manufacturing. We also encourage a green approach to ICT equipment and service provision. This involves advocating low power-consumption equipment and making sure that non-essential equipment is turned off whenever possible – for example IP telephones which may not be needed outside of core business hours can be made to automatically power off for the required period of time. Local Government Case Studies Local Government Brochures & Datasheets Join our Local Government Network  Our CSR Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[15] = "Finance - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/finance.html^Finance - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT Effective communications provide a platform for improving the customer experience and increasing profitability whilst also ensuring security, and compliance with industry regulations and government legislation Health Education Local Government Finance Challenges Infrastructure Customer Service & Collaboration Convergence & Remote Management Security & Compliance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Finance Damovo In Finance Damovo has a long history of delivering effective communications solutions for some of the UK´s leading investment and retail banks, and insurance companies. We provide a secure and compliant communications environment which delivers best value through the selection, deployment, support and management of the communications infrastructure. The challenges Increasing competition from established competitors and new entrants, putting greater pressure on costs and prices Customers expect more self-service options, a wider choice of communications media and the highest standard of information security Financial services firms must comply with a range of regulatory requirements or face hefty penalties and executive accountability Market dynamics dictate that financial services institutions must address new and evolving markets faster than ever before Customer demand and technology advances are driving mobile and flexible working initiatives Delivering competitive advantage through a scalable and flexible communications infrastructure With increased competition, financial services firms must respond quickly and effectively to new opportunities that arise from geographic sectors, demographics, and different commodities or investments. Damovo provides scalable solutions that can be set up and reconfigured easily, to form or change virtual teams. Our remote management and network services deliver predictable IT costs and simplified management, enabling communications infrastructure to be scaled up or down without depleting resources or causing network costs to spiral. Our solutions allow staff to work flexibly and productively, providing access to client records and product information whenever they need it. This benefits customers by reducing waiting times and speeding up transaction times. Delivering fast and responsive customer service through communication and collaboration technologies Customers demand greater choice in the way they communicate with financial service providers and in how they manage their own affairs. They now expect to bank online and to communicate via web–based media or through voice-activated menu-based services, rather than face to face or via a normal telephone conversation. Damovo offers IP-based communications that enable customers to choose the communication method they prefer when dealing with financial service providers. There are benefits for providers too, as automated services generally have lower running costs and staff can be allocated to other, more complex tasks. Financial services firms and insurers have highly mobile employees such as brokers and assessors. Damovo offers communication and collaboration technologies which provide greater flexibility and functionality with ‘anytime, anywhere’ access. This enables mobile staff to communicate effectively, sharing client records and accessing the information they need in order to perform the job efficiently. Delivering reduced cost of ownership through convergence and remote management An effective communications infrastructure can make it easier to do more with less, working with existing assets whilst also delivering efficient IP–based communications. New platforms can also reduce management, operational and support costs, providing a gateway to integrate new technologies which improve the client experience. Damovo has deployed many standalone IP-based solutions in mixed technology environments as part of its ‘evolution not revolution’ programme. This continually improves resource management and the level of customer experience. A single converged communications network is easier to manage, reducing maintenance charges and supporting other cost-efficiency initiatives. Remotely managed services lessen the burden on resources by removing routine tasks from IT managers and enabling them to focus on strategic business decisions instead. Delivering reliable and secure solutions which help to meet regulatory and compliance obligations Financial services firms cannot ignore the heightened regulatory and legislative framework in which they work. Doing so could cost heavily in financial terms, customer loyalty and brand reputation. Damovo provides solutions which enable financial institutions to access audit trails and records of client contact and transactions, across all media types. We recognise that this environment often requires extra resilience, so we always determine how much redundancy is needed. We deliver highly reliable and resilient network solutions which ensure there is no single point of failure, all with back–up facilities in place. Damovo is an established provider of voice and data systems, dealer desks and contact centres, all of which have been built to the same mission-critical levels of reliability and resilience that we develop for our emergency services clients. They are also backed up by sophisticated remote monitoring and diagnostic capabilities to ensure that technical problems are resolved in the shortest time with minimum disruption. We know it's not just systems that are at stake, but also our client’s reputation as a secure and credible financial institution. Finance Case Studies Our Technology Partners Our Services Our Solutions Our CSR Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[16] = "Transport - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/transport.html^Transport - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT Effective communications can improve customer service, deliver faster response times, reduce costs and help transport and logistics companies meet safety guidelines Health Education Local Government Finance Transport & Logistics Challenges Infrastructure Flexible Support Convergence & Remote Management Travel Safety Emergency Services Home > Solutions For Your Industry > Transport and Logistics Damovo In Transport And Logistics Damovo has a long history in providing communications solutions and services to transport and logistics companies that deliver improved reliability, reduce long-term costs and meet corporate governance requirements, while delivering best value through the selection, deployment, support and management of your communications infrastructure. The challenges Transport and logistics companies face corporate pressure to deliver efficiency improvements while creating innovative solutions and services to gain a competitive edge Network Rail, train operating companies, Transport for London, BAA and National Air Traffic also have a legal responsibility for safety, which needs to be evident in their culture and business ethics Transport and logistics companies involved in government-funded projects face pressure from governments and lobby groups to demonstrate customer value and environmentally friendly policies Delivering service improvements and a reduction in costs with a reliable communications infrastructure By understanding the services required in the daily operations of many transport and logistics companies, we have built effective communications systems for control rooms, call centres and operationally critical areas at London Underground, Network Rail and others, which actively ensure service uptime. We recognise that effective communications in the transport and logistics environment often require extra resilience. This is why we’ll always consult with you to determine how much redundancy you need in your communications infrastructure and, if necessary, deliver specific solutions to ensure there is no single point of failure and back-up facilities are in place. Delivering faster response times through flexible support and maintenance Effective communications don’t just rely on the communications solutions, but also the critical service and support that ensure your communications keep working 24x7. Our flexible support offerings deliver not just fix times, but also response times for clients to whom continuous operation is about lives not money. We’ll also work closely with you during the deployment to ensure that you can continue to deliver the service your customers expect throughout the transition period. We have helped London Underground ensure constant service during upgrades to software and platforms and are also working closely with Network Rail and its partners to ensure that all connectivity is pre-installed and working ahead of the go-live date for its new national operational communications system. Delivering reduced cost of ownership through convergence and remote management A single converged communications network is easier to manage, reducing the cost of maintaining the communications environment and supporting cost efficiency initiatives. Remote managed services lessen the burden on resources further by taking away routine day-to-day tasks from IT managers and enabling them to focus on strategic decisions instead. Effective communications solutions can support other initiatives – such as reducing carbon emissions – by offering remote monitoring and management of building services over the IP network from a single, central location. Delivering improvements in travel safety through an effective communications environment The UK is unique in its split of public and private ownership of the transport networks. Transport organisations offering government-funded services must not only ensure their operations are working efficiently so they can compete effectively against other commercial firms, but also that they can demonstrate their commitment to safety through their culture, business ethics and working practices. At Damovo, we understand and share the ‘safety aware’ culture such companies operate in. This is why we only design solutions that meet the most stringent resiliency requirements and safety integrity levels they require. Our portfolio of effective communications and services successfully meet the challenges faced by the UK’s transport and logistics organisations, without forcing them to choose between safety and efficiency. Transport Case Studies Our Technology Partners Our Services Our Solutions Our CSR  Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[17] = "Emergency Services - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/emergency-services.html^Emergency Services - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT Effective communications offer the Emergency Services a secure solution that doesn't compromise on confidentiality and performance, or hinder access to vital information Health Education Local Government Finance Transport & Logistics Emergency Services Challenges Secure Comms Ways Of Working Resource Utilisation Minimise Risk Home > Solutions For Your Industry > Emergency Services Damovo In Emergency Services Damovo has an established heritage of delivering effective communications solutions to the police, fire authorities and health trusts. We have demonstrated an understanding of the unique business needs of the Emergency Services, whilst also delivering best value through the selection, deployment, support and management of communications infrastructures. The challenges Finding communications solutions that offer the high-level security features needed by organisations which handle classified information Partnering with a supplier that understands the differences and constraints of working with Emergency Services clients Deploying a completely secure communications network without compromising on performance or employee productivity Delivering secure and confidential communications When handling classified information, no chances can be taken with regard to security. Damovo designed and delivered a solution which met the needs of the Metropolitan Police’s operational units, so we understand the tight controls and security classifications faced by police forces and agencies. We deliver the information that employees need in order to be at their most productive, by providing data, voice and video communications over a common infrastructure. And all up to a classification marking of ‘secret’ or potentially higher. We have also worked with CESG and other government assurance bodies to demonstrate that our solutions are capable of transmitting sensitive intelligence securely and are not vulnerable to attack. Delivering productivity and faster ways of working Whilst security and confidentiality is of major importance to the Emergency Services, performance and productivity also count highly. Time is especially precious for organisations in this sector, so employees must not be kept waiting for files to upload or download. Most members of the Emergency Services are not based in one location, so they need the flexibility to extend a secure communications connection out to wherever remote employees are based. These employees must also be able to enjoy the same freedom and productivity benefits that people working centrally enjoy. By using approved, high-speed, point-to-point links, staff working in remote offices can access central systems and databases wherever they are on the network. Industry-standard encryption, based on government-approved algorithms, protects data from being seen by unauthorised people, enabling employees to communicate as if they were working in a central office. Delivering improved resource utilisation through IP-based communications The new secure infrastructure can be used to provide additional benefits. For example, IP Telephony over the network provides a secure and cost-effective way of delivering voice capability to remote locations or smaller offices. This can be deployed without the requirement for a local PBX, thereby saving money and speeding up installation. Video can also been overlaid on the communications infrastructure. Uses include CCTV from IP-based cameras to monitor equipment and the environment, or IPTV which allows multiple television sources (terrestrial, satellite, recorded or conferencing) to be displayed on any terminal within the network. Delivering communications solutions that minimise risk Damovo provides full risk management, accreditation and document sets which are needed for formal approval and acceptance processes. For example, approved CESG penetration testing reports if necessary. Our Case Studies Our Technology Partners Our Services Our Solutions Our CSR Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[18] = "Services - Damovo UK^http://www.damovo.co.uk/services.html^Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo Information Case Studies FAQs Newsletter Datasheets Shop Online Performance is Everything! After years of experience providing ICT infrastructure and support for our clients’ businesses, we have learned a great deal. Not least, the importance of delivering all services that are tuned to the demands of their business and not the technology Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Home > Services Focus on your business, not the technology In most businesses today, end-users carry out their business tasks relying heavily on a complex array of ICT equipment and software. This means that the design, implementation and subsequent support of the systems must give due consideration to the business processes and tasks it will support. This forms a fundamental principle of Damovo 360. What is Damovo 360? Damovo 360 is a complete range of services to assist mid-sized businesses and larger corporates with the development and support of these systems, with a clear focus on business needs. The portfolio consists of a family of services developed especially to address the needs of today's businesses, delivering help with small or large scale project deployment, operational support, professional services and business support services. As an example, within the support arena, being able to monitor and display the level of performance of a business system, simply monitoring how well a collection of ICT equipment is working is rarely the best way to do this. Service should be measured in business terms, which is the cornerstone of Damovo 360 principles. What does it cover? Damovo 360 services provide design, installation and on-going support right across the ICT infrastructure, extending from desk top phones and PCs through servers and routers to large telephony switches and network connectivity. Client business effectiveness comes first Damovo 360 is as much about how we deliver as it is about what we deliver. It is much more than just a portfolio of technology services. After years of experience helping our clients to run their businesses effectively by providing new voice and data infrastructure and support we have learned a great deal. Not least, the importance of delivering a service that's tuned to the demands of the clients’ business. To these ends we concentrate on configuring and combining relevant services to suit business needs, not simply the technology. How do we do it? The services are completely flexible. A custom selection of service elements may be made to help a client augment their existing internal resources in a particular area or form part of a more comprehensive out-tasking model under a 'managed services' contract. Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should.   Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[19] = "Professional Services - Services - Damovo UK^http://www.damovo.co.uk/professional-services.html^Professional Services - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Advice and Guidance Having access to experts to translate your new business needs into a new infrastructure design using today’s complex choice of technologies is no mean feat. Use our experts when and where you need them! Damovo 360 Professional Services Translating Business Need De-risking New Projects Scope Of Service IPT Network Consulting Security Consulting Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Home > Services > Professional Services Professional Services We provide a wide range of professional services to suit client needs, drawing on the diverse and complementary skills of our technical and management staff. Translating business need into technology solutions Our consultancy and professional services team provides clients with the necessary skills and resources to design and build communication infrastructures from scratch or as a planned development of an existing structure. Over thirty years’ experience in our technical and commercial consulting team help clients in translating their business needs into sound service and technology solutions. De-risking new projects Much of the risk you may associate with the implementation of new technologies is mitigated by our experience and thorough understanding of today’s technologies. Formal processes help the team design, define, evaluate, deploy and manage clients’ communication infrastructures, to ensure that the end result supports your current business needs and has the flexibility to meet new demands as they arise. Scope of service Our services and expertise spans multiple technologies including: voice, data, convergence, security and contact centres. Consultancy and design provides the all important linkage between your business objectives and the solution we recommend. A formal analysis of your requirements, your current infrastructure and your business goals helps to determine the ideal solution. We run custom client workshops as part of this process to scope your requirements. These activities play a vital role in assessing risk and outlining the solution, prior to the development of a detailed design. Our design consultants have in-depth technical and business sector expertise which, when combined with a thorough understanding of your needs, can ensure that the solution is practical and can be effectively implemented. Our implementation teams supply the necessary expertise to transform the approved solution design into a practical solution comprising hardware, software and services. Whether the deliverable is a green field solution, a relocation project or migration of an existing infrastructure, we provide the relevant expertise throughout the implementation and integration of any solution to ensure that you receive the benefits you expect. Services such as proof of concept, pre-delivery inspection and testing all help to ensure that risk is kept to an absolute minimum. Project management is critical in ensuring that every solution we provide meets your expectations on time and within budget, while mitigating and managing risks. Damovo uses a formal, industry recognised project management methodology called PRINCE2. Education services provided through our training programmes help you develop your employees’ technical and administrative skills. The curriculum is led by your requirements and can cover the operation of voice, data and mobile equipment and systems as well as new business processes, to make best use of new technology platforms. The following services represent just a sample of those most frequently delivered across our client base. IPT Network Consulting Network Analysis – Comprehensive and structured data gathering is essential to ensure successful transition to a stable and effective converged infrastructure. Our certified engineers will evaluate your local or wide area network infrastructure to identify any issues that present a risk to successful implementation. Network Design – Our skilled Infrastructure Architects will develop the optimum design to provide all your organisation's functional requirements, along with Quality of Service and reduced management costs. Particularly important elements of your requirements to be considered include security, redundancy, scalability, integration with existing or proposed IT systems, number of phones and features (dial plans, voice mail auto attendant, etc.) to be made available. Implementation - This will be planned and controlled through formal Project Management and will provide all required pre-staging and installation. Formal Acceptance testing against success criteria will also be included. Training – In order for you maximise your return on your convergence investment, we will train your Systems Administrators and designated users in use and configuration of the new system and its features to ensure that your business continues to achieve optimal benefit from the system ongoing. Security Consulting We are able to provide a range of security audit offerings including: PBX and telecoms vulnerability assessment addressing: Physical security TTY connections Configuration Passwords and user access rights Perimeter Vulnerability and Penetration Assessment via: Continuous audit of the internet perimeter Monitoring through cyclic searching for potential frailties Active penetration of any vulnerability uncovered Testing of incident response process Host vulnerability assessment including: In depth audit of internal hosts Review of operating systems, versions applied and patch status Analysis of policies, procedures and security guidelines Review of Change Management Wireless Vulnerability Assessment comprising; Analysis of wireless perimeters Testing of WLAN inbuilt security effectiveness Testing for unauthorised WLAN devices Testing of mobile devices for conformance to corporate standard Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[20] = "Project Support - Services - Damovo UK^http://www.damovo.co.uk/project-support.html^Project Support - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Help Where and When you Need it Projects, large and small, have the capacity to disappoint! By engaging experienced, professional project managers and PRINCE2 principles your project success is assured! Damovo 360 Professional Services Project Support A Helpful Service The People The Project Support Office Project Success Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Home > Services > Project Support Project Support There has been a lot of ‘bad press’ about ICT projects that have not met expectations. We often hear of large-scale programmes failing, but any project has the capacity to fall below expectations if it is not managed properly. In the simplest terms and as the old adage goes; ICT projects succeed when they are delivered on time, on budget and they work as expected. Here are some of the most important reasons for failure: Lack of user consultation Unrealistic timescales Poorly defined requirements Scope creep Poor change control Poor testing Key elements of project success are: Effective team organisation and man-management Use of formal project planning tools and techniques Progress monitoring by regular project reviews Application of management techniques to identify, monitor & mitigate risk Formal change control procedures Formal testing and acceptance procedures Structured project closure Many of these success criteria are not technical issues but management and training ones. This confirms what experience has shown in that ICT projects must be treated as business programmes. How our service can help All of this boils down to the fact that there is much greater chance of success when professional help is available from start to finish of all but the smallest of projects. Our project support services are based on critical success factors which have been identified based on successful completion of many projects. We have a proven track record in delivering a variety of projects across all industry sectors ranging from those projects that last just a few days to on-going programme management activities for multinational clients. Project scope ranges from LAN solutions, intelligent voice solutions, WAN solutions, call centre solutions, complex converged solutions and application integration. We are told by our clients that our ability to manage complex multi-vendor network implementations is of great value to them, particularly as we understand the technologies and can determine what is realistic and what is not when planning a project! The people With more than 100 man-years of experience in managing projects, our project managers are fully qualified to PRINCE2 standard, (PRojects IN Controlled Environments), and have completed the Information Systems Examination Board Certificate in Project Management. As you would expect, our team has a great track record in successful project delivery. The team has substantial experience in the corporate environment, which means they have a good grasp of what it’s like to be sat on the other side of the table and having to deliver projects at the same time as running day-to-day business operations! How we run a project Working closely with our clients is a key part of running a successful project. At project start-up, we review the way a client’s organisation manages projects to determine whether new structures, methods and processes need to be developed. Our approach is based on best-practice methodologies and a combination of processes tailored to fit the specific needs of its client. Throughout the project life cycle, we apply tried and tested methods that include planning, change control and risk management. A project manager is assigned to be the client’s primary point of contact throughout the project, even when the project involves multiple, phased implementations across many different locations or countries. They are there to ensure consistency and insulate the client from the day-to-day management responsibilities of the project. A project quality plan forms part of the project kick-off. It defines in general terms how the project will meet the client’s expectations and also used to identify the techniques and standards to be implemented. If there is a quality management system in place this may be referenced within the plan. Project Support Office Our Project Support Office (PSO) forms the backbone of support for our project management teams. Its role is to help them plan resources and co-ordinate staff and equipment from all Damovo groups and third-party suppliers. The PSO tracks all projects and associated documentation across the whole of the Damovo organisation. This ensures that every project is managed efficiently and consistently, providing cover and uniformity for the Project Managers thereby reducing overall project risk. Formula for success Our project managers are always ‘hand-picked’ for each client project. This makes sure that not only the relevant technical skills are available, but to establish that the client feels comfortable with the project manager and they can work together. Experience tells us that this aspect, although not always obvious, forms the basis of project success. With this approach we can offer a winning formula that ensures projects are delivered on time, to budget and exceed all your expectations. This is our speciality. Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[21] = "Business Support - Services - Damovo UK^http://www.damovo.co.uk/business-support.html^Business Support - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Supporting your Business Improving business efficiency, reducing cost and improving competitive positioning are just some of the benefits Business Support services bring to today’s organisation! Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Home > Services > Business Support Business Support Business Support services play a part within our clients’ organisations which fundamentally improve the efficiency of their businesses. We are experiencing an increasing number of requests for this type of service as part of delivering large scale managed services to our clients. The services include: Operator Services Conferencing Services Damovo Direct (online shop) Directory Enquiry Business Continuity WAN Infrastructure Provision Fixed & Mobile Telephony Damovo Web-Bill   Please note some of the above link to PDFs - To read them you will need to download Adobe Acrobat Reader Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[22] = "Operational Support - Services - Damovo UK^http://www.damovo.co.uk/operational-support.html^Operational Support - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Day To Day Support When you need to supplement your in-house skills or capacity, why not select a smarter supplier model that drives down cost and improves responsiveness? Damovo 360 Professional Services Project Support Business Support Operational Support Convergent Support Services Delivery Architecture Designing Your Service Delivering Your Services Managed Services Home > Services > Operational Support Operational Support Communications technologies may be converging, however this isn't necessarily reflected by the number of ICT service suppliers organisations use. According to our research, over 60 percent of those organisations surveyed were found to have in excess of six suppliers with 36 percent in total having more than 11 suppliers to manage. The results revealed that less than a third of these organisations were even aware that their suppliers were in turn managing other third parties on their behalf! ICT managers are facing tough decisions on how best to use their service suppliers to provide full or part-sourcing services that will deliver true business and operational impact. Convergent support services With convergence driving the integration of once stand-alone services, this identifies the need for 'convergent suppliers'.  A smarter supplier model that consolidates ICT support into more logical functions makes sense. This is exactly where Operational Support services as part of our 360 portfolio, come in. We have an extensive range of specialist support skills with experience across voice, data and convergence technologies, which means that we can help you reduce the management complexities of your support contracts. Operational Services are all task-related activities relevant to your day-to-day support of individual elements, group of elements or a complete ICT system. We employ a combination of remote and on-site monitoring and management to speed resolution of issues and to keep costs down for our clients. Delivery architecture Find a full list of Operational Support services click here Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[23] = "Designing your Service - Services - Damovo UK^http://www.damovo.co.uk/designing-your-service.html^Designing your Service - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Designed to Support your Business Major benefits can be had through ensuring that service, like any product is ‘fit for purpose’. Determining how to support your ICT infrastructure is not simply about the technology! Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service The Approach Service Delivery The Right Partner Delivering Your Services Managed Services Home > Services > Designing Your Service Designing Your Service The increasingly complex and demanding environment in which businesses operate means that support services must be tailored for each client. Determining the best way for us to support your ICT infrastructure is not simply about the technology! The decision about the type and level of support you require is a function of the importance of certain systems to your business and the cost of provision of the service. The latest remote management tools and technologies allow us to craft a variety of service delivery models to provide the support required. ‘Solutions’ often refer to a certain technology or groups of technologies when spoken of within the world of ICT experts. When it comes to support services clients tell us that a ‘solution’ is not defined by the hierarchy of the offering, (a single piece of technology or a complete suite of equipment, services and software), but as something that solves a real issue for them.   One thing is for sure, there has to be a need before there can be a solution - and without having established what the need is, there can be no solution! The approach This need can be down in the detail of a client’s business or way up there in the clouds. The approach we take establishes the most effective way to support and manage a client’s ICT system is based on three key activities: Formal assessment of your business needs before proposing the solution Selection of appropriate services using standard processes to create your custom service package Crafting the service delivery model to suit your specific situation Management and support of your ICT involves provision of service via a combination of remote techniques and on-site intervention. This delivers rapid and effective resolution of issues as they occur, identification and circumvention of potentially damaging situations, at the same time keeping your costs in proportion to benefits. How the service reaches you Services are combined with others to form a unique and customised package to do what you need it to do. The customisation includes not only what service 'product' we deliver, but how the service is delivered to you. This is decided by the dependency your business places on each component and combination of components within your infrastructure. The selected services are combined in a contract to form a managed service which delivers against whatever criteria we have agreed with you. These 'measurement points' can be device oriented or as described above, in terms of the performance of specific business processes. All services are delivered with adherence to Information Technology Infrastructure Library (ITIL) principles and practices. Selecting the ‘right’ partner When you are looking for an outside company to deliver services to you, there are many factors which will impact your business if you don't pay them the attention they deserve. Experience shows that there are many reasons for ineffective service delivery. Here are some key reasons: Incomplete assessment of your needs Little or no due diligence with regard to service vendor abilities Selection carried out at arms length Little innovation in new service design leading to “standard” services being offered by the service vendor Inflexible contracts failing to recognise changes in your business Poor communication between your organisation and the service vendor The result of these factors can have a devastating effect on your business. Organisations experience a whole series of issues as a result of paying too little attention to the process of assessing their requirements and sourcing the services. These are just some of the results clients have experienced: Substantially elevated service costs Poor or inconsistent service delivery Difficulty supporting outlying geographies, nationally or internationally High overhead needed to manage service partners Constant fire-fighting at an operational level Overly complex and/or inflexible contracts Difficulty in measuring service vendor performance We can help you overcome these issues and give you the reassurance that the service we develop for you is right for your business and more importantly has the flexibility to change when your business does. Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[24] = "Managed Services - Services - Damovo UK^http://www.damovo.co.uk/managed-services.html^Managed Services - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Benefit By Service Combinations Today’s technology-reliant business demands diverse skills to keep it running and the flexibility to make the changes necessary to keep pace with business needs. Bringing together a combination of remedial and pro-active services can make this far easier Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Home > Services > Managed Services Managed Services Much confusion centres around the term ‘managed service’. For our clients it simply means a tailored service package comprising multiple services geared to a specific business need or benefit, underpinned by contract and a comprehensive “Service Level Agreement”. Why do organisations choose this type of service? As companies compete, so the need to maximise the efficiency of business communications intensifies. As converged networks and technologies become ever more complex, it makes good financial and business sense for organisations to partner with specialists who can deliver bespoke services tailored to specific business needs. Here are some of the primary motivations expressed by our clients, to move to this kind of service: A specific issue which cannot be solved in-house Current ICT does not support growing business, exposing issues Unable to find required mix of skills at a viable cost Multiple service providers unable to work together New business initiative which demands new infrastructure Bridges and fills gaps in skills and capacity Recent investments in unsupportable technologies Need to reduce costs Unpredictable costs causing business issues Changes in the competitive landscape Looking for long-term coherency Reduced risk of failure Downsizing workforce Reduction in fixed assets Increased technology flexibility Improved service levels Access to up-to-date technologies and services   More and more organisations are realising they are better off concentrating on the things which give them a unique competitive advantage in their market. By teaming up with the specialists, organisations can gain access to world-class capabilities helping them to reduce operating costs and improve focus. It is not possible to completely ‘future-proof’ technology. No-one can predict the future with total certainty. What you can do is look for a solution from a pedigree company with a clear migration strategy, whose services, technologies and applications can embrace the next generation of networks and who has proven track record. A detailed discussion of requirements is a key part of being able to deliver what clients need and critically, what will have a positive impact on their business performance. Only after understanding these needs do we combine the relevant services from each of our four service families to create a bespoke package for the client. Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating client business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined, managed and all importantly, deliver on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients’ businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients’ ICT infrastructure and its diverse elements perform as they should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[25] = "Partners & Associates - Damovo UK^http://www.damovo.co.uk/partners-and-associations.html^Partners & Associates - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Working With The Best At Damovo we recognise that to deliver the solutions and services that our clients need we must have the right associations with the most appropriate suppliers and agencies Technology Partners Frameworks Memberships Home > Partners & Associates Partners & Associates As an ICT systems integrator and services provider, our core skills lie in the identification of which components, whether Damovo's own or provided by another party, most suitably address our clients needs and then blending these in the most appropriate manner. This is why we work hard to achieve and gain the highest levels of accreditation with the leading technology providers and specialists in the communications industry. We also align ourselves with key frameworks and associated membership organisations, to ensure we are easy to do business with and to further strengthen our commitment to providing customers with expertise and knowledge. Damovo UK Our Solutions Our Services What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[26] = "Technology Partners - Partners & Associates - Damovo UK^http://www.damovo.co.uk/technology-partners.html^Technology Partners - Partners & Associates - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Working With The Best At Damovo we recognise that to deliver the solutions and services that our clients' need we must have the right associations with the most appropriate suppliers and agencies Technology Partners Solution Partners Specialist Partners Frameworks Memberships Home > Partners & Associates > Technology Partners Technology Partners Damovo hold the highest levels of accreditation with leading technology providers and specialists in the ICT industry. Our investment in key industry supplier accreditations is just one indicator of the commitment we apply to ensuring that we always have the right skills and expertise. To find out more about our accreditations and relationships with hardware, application and services providers with whom we engage with as appropriate on a client-by-client basis please follow the links below. Solutions Partners Specialist Partners Damovo UK Our Solutions Our Services What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[27] = "Frameworks - Partners & Associates - Damovo UK^http://www.damovo.co.uk/frameworks.html^Frameworks - Partners & Associates - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo Information Case Studies FAQs Newsletter Datasheets Shop Online Working With The Best At Damovo we recognise that to deliver the solutions and services that our clients' need we must have the right associations with the most appropriate suppliers and agencies Technology Partners Frameworks OGC NHS PASA CPC Memberships Home > Partners & Associates > Frameworks Framework Agreements Damovo has a long history of working with the public sector and it is a testament to Damovo's capability that we have been awarded two governement framework agreements. OGCbuying.solutions' Specialist Solutions Damovo is an accredited public sector Catalist supplier under the new OGCbuying.solutions' Specialist Solutions framework. This framework makes it quicker and easier for public sector organisations to buy the products and services they need. Damovo has been awarded framework agreements in three Communications Solutions categories - voice, data and convergent solutions. For more information www.ogcbuyingsolutions.gov.uk NHS Purchasing and Supply Agency Damovo is a contracted supplier to the NHS Purchasing and Supply Agency (PASA) until August 2008. This enables Damovo to supply voice, video and data products and services to NHS organisations, local and central government and higher education establishments in England, Scotland, Wales and Northern Ireland. For more information www.pasa.nhs.uk   Both of these framework agreements enable us to deliver effective business communications solutions to the public sector through a quick and efficient process. The Crescent Purchasing Consortium (CPC) The CPC is a recent framework Damovo has associated with to further strengthen and support our position as a provider within the education sector. The CPC is managed by the Directors of Finance for nine further education colleges based in the Greater Manchester area and operated by the Purchasing Services Department at the University of Salford. Its aims are to provide suppliers with greater commitment and an assurance of business, a clearer contracting authority and business focus, and to provide colleges with better value for money. Damovo UK Our Solutions Our Services Public Sector Case Studies For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[28] = "Memberships - Partners & Associates - Damovo UK^http://www.damovo.co.uk/memberships.html^Memberships - Partners & Associates - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo Information Case Studies FAQs Newsletter Datasheets Shop Online Working With The Best At Damovo we recognise that to deliver the solutions and services that our clients' need we must have the right associations with the most appropriate suppliers and agencies Technology Partners Frameworks Memberships Home > Partners & Associates > Memberships Memberships Damovo are members of The CMA (The Communications Management Association), which is the UK’s premier independent membership body for professionals and organisations focused on exploiting ICT, for business advantage. The CMA has been supporting telecoms and ICT professionals and organisations within private and public sectors for almost 50 years. Through their research & analysis, specialist forums, publications and events they provide the assistance, information, training and representation so essential in an ever changing business environment. To further strengthen our expertise and knowledge within the sectors in which we operate, we are also members of key industry associations such as UCISA (University Colleges and Information Systems Association). UCISA represents almost all the major UK universities, higher education colleges and other educational institutions and commercial organisations interested in information systems and technology in UK education. Damovo UK Our Solutions Our Services What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[29] = "Damovo Uk - Company - Damovo UK^http://www.damovo.co.uk/damovo-uk.html^Damovo Uk - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd Damovo UK About Us History & Ownership News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Damovo UK Damovo UK Part of Damovo Group Ltd, Damovo UK is a well established company with a long heritage in communications, networking, systems and application integration. About us Today our offerings extend to the deployment of solutions and services across the Information Communication Technology (ICT) spectrum from network connectivity, infrastructure, desktop and fixed and mobile devices. Our experience boasts over 30 years' of proven expertise in helping our clients secure the best return on their ICT investment and improve the way they work. As a trusted partner we work with our clients end-to-end, from consultancy and design through to implementation, support and education. We work with the leading vendors, agents and associations to ensure the right solution for our clients’ needs. We hold the highest levels of accreditations with the likes of Microsoft, Aastra, Cisco Systems and Mitel. 600 clients, 5,000 sites, over 600,000 end-users 270 employees £73.992 million turnover 2007   Client satisfaction really is at the heart of what we strive to deliver, we are able to craft a solution that's exactly right for an organisation - whether it be a technology or service orientated requirement and perhaps most importantly work on an ongoing basis to ensure that what is delivered on day one is continually refined and tuned to meet the ever changing needs of business. Company history and ownership Damovo began operating in 2001, following Apax Partners' acquisition of Ericsson's direct sales and service operations. Now a privately owned company, Damovo Group Ltd is the parent company of the Damovo group of companies across nine regions. Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Send Us Your Details Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[30] = "News - Company - Damovo UK^http://www.damovo.co.uk/news.html^News - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd Damovo UK News Press Events Management Team Client Area Working At Damovo Why Damovo? Home > Company > News News Press Find out about what's new at Damovo with our latest press releases. If you are a member of the press, you can get in touch with us via our media contacts. Latest press releases Media contacts Events June 2008 GC 2008expo and Smart Healthcare 2008expo, London 10-11th June 2008 GC 2008expo is the home of the public sector ICT community. It's the most popular civil public sector IT event in the UK, attended by nearly 5,000 public servants, who come to see the very latest technologies in action and to discover the solutions to the challenges they face. This event is co-located with the Smart Healthcare 2008expo and Procurement Solutions (please click on the names of each event for more information and conference details). Damovo is delighted to be exhibiting at GC 2008expo again this year - come and visit us at Stand 440 to meet our team of public sector and technology specialists. We look forward to seeing you there. April 2008 Networkshop 36 Conference, Glasgow 8-10th April 2008 Networkshop 36 is an annual event organised by JANET(UK) and hosted by a Higher Education Institution, this year the University of Strathclyde. Aimed at network managers and technical staff from the JANET community, the conference provided a forum for discussion on the latest network technologies bringing together expertise from all the fields of networking. Damovo was exhibiting on 8th and 9th April and in addition our technology specialist presented on "The Value of Unified Communications" demonstrating the increasingly tangible value that can be derived from the development of these tools. For more information and the conference programme please click here. March 2008 UCISA Conference, Glasgow 12-14th March 2008 The UCISA (University Colleges and Information Systems Association) 2008 Management Conference was held in Glasgow this year at the SECC, posing the question, “Is IT good for us?”. An impressive array of experts populated the key themes of IT in health, national security, community and sociality in the age of the internet. The Conference included a strong social programme held at the stunning Kelvingrove Museum. Adrian Webster, one of the most popular motivational speakers in the UK today, gave an uplifting end to the event inspiring success. Damovo was pleased to attend on 12th and 13th March - a great opportunity to speak with those in the Education field. For more information on the event please click here. January 2008 The Association of University Administrators (AUA) Annual Telecoms Conference, University of Leicester 8-10th January 2008 Damovo exhibited at this event on the 8th and 9th January. In its 21st year, the 2008 AUA Telecoms Conference and Exhibition featured key industry speakers in a stimulating three-day event. This year's programme addressed a wide range of management issues as well as recent technological developments. The presenters focused on case studies in the education environment showing applications of telecoms technology and how to manage it. There were plenary speakers and break-out sessions so that delegates could share their experiences. This event greatly facilitated discussion of the challenges and new technologies within education and proved an invaluable networking opportunity for all those who attended. For more information on the event please click here. More News > Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[31] = "Management Team - Company - Damovo UK^http://www.damovo.co.uk/management-team.html^Management Team - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Management Team Management Team Nick Dean - Managing Director Steve Denmark- Head of Finance and Commercial Operations Tom Gutteridge - Head of Business Development Nigel Pearson - Head of Operations Dave Ware - Head of IS/IT and Business Support Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[32] = "Working at Damovo - Company - Damovo UK^http://www.damovo.co.uk/working-at-damovo.html^Working at Damovo - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Working At Damovo Working At Damovo The heart of Damovo is our people and we have a UK workforce of nearly 270 employees who are dedicated to delivering service excellence and customer satisfaction to our 600-strong client base. Damovo offers a competitive benefits package and we believe in sharing our success with the people who helped create it. We reward people based on their experience and the value they can add to the company. Our organisational structure is relatively flat, and encourages employees to take on new responsibilities and development opportunities. Internal promotion and transfer of staff is encouraged and supported both upwards and sideways across departments and business functions. Employees are empowered to make decisions where appropriate, creating an autonomous working environment that improves employee satisfaction. We foster a culture of continuous learning, and provide our staff with a range of training courses, ensuring our staff have the required knowledge to meet clients' needs, remain satisfied in their role and perform at their optimum level. Our philosophy is to deliver excellence in everything we do, and we believe we can only achieve this by having employees that are motivated, highly skilled and satisfied. Jobs If you have a 'can do' attitude and are interested in joining Damovo - please send us your details indicating which areas you are interested in joining, where your skills and experience are most relevant.  Send us your details… Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Send Us Your Details Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[33] = "Why Damovo - Company - Damovo UK^http://www.damovo.co.uk/why-damovo.html^Why Damovo - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Support Bespoke Experience Understanding Methodologies Protecting Investment Reliable Large Scale Support Proof of Concept Accreditations Home > Company > Why Damovo? Why Damovo? We are often asked by organisations we talk to, “how do I benefit from working with Damovo over any other ICT solution and services provider?”  Well, we could list why we think we’re the best, but we believe that this is best answered by letting our clients speak for themselves! What we’ve done is to show you examples of the feedback we get from our customer satisfaction programme as well as comments we receive at the completion of work for our clients. (Naturally we have to keep this confidential, but if you require references we’ll happily provide them). To complete the picture we have included information about our team and the skills they have as well as providing examples of what we continue to do for clients, you can also link to our case studies. Support for complex business communications Our staff are experienced practitioners in designing and supporting complex business communications. “As well as delivering an innovative and secure converged IPT infrastructure, Damovo provided a practical support solution based upon partnership during the implementation and moreover in the critical post-implementation period. Damovo’s flexible, customer-focused approach provided knowledge transfer, on-site resources and ongoing support until the University was confident to manage the solution internally.” Business-focused bespoke ICT support We take into consideration the importance of the equipment or system to your business and craft a support service to suit. That means focusing the attention on keeping the vital pieces going and not spending a fortune on support for something that does not directly impact your business! “We’re a 24x7 outfit (we even supply power on Christmas Day) so we had to have the old and new system running in tandem, which was something Damovo managed for us.” “Now if there’s a problem with a switch or another piece of equipment on the network, Damovo is able to tell us immediately via SMS text, email and a call to our Out of Hours Support team before we get calls from users, so we can proactively resolve any problems.” “The IP infrastructure from Damovo has given us a robust network on which to base our mission critical applications, such as PACS, and expand upon in the future. Damovo is helping us in our mission to deliver a first class hospital for local people.” Proven experience We have proven experience and knowledge across a broad range of public and private sectors.  “... quality of support and particularly technical resources ... made Damovo the preferred supplier to take our networking strategy forward.” “We have a very positive relationship with Damovo; they do not just tell us what we want to hear. Their knowledge of our network is immense and they have earned our respect as a valued and trusted partner, helping us to achieve our high ambitions for service delivery.” Understanding our clients’ businesses We understand our clients’ business – always examining the strategic, organisational and technological impacts and aligning our recommendations to their required pace of change. “We aim to provide our users with solutions that suit their individual needs by offering more choice. Damovo immediately understood this and offered us not one but four possible solutions.” Tried and tested methodologies Our own methodologies and processes are tried and tested, complying to industry models such as Prince 2 and ITIL best practices. “Damovo put the new network in for us and also helped us with the migration of servers from the old network to the new. The team were highly professional throughout the implementation.” Protection of existing client investment We help you make the most of your existing systems frequently avoiding the need to ‘rip and replace’ so maximising investments past and present. “Our staff have adapted to the network and they don't even realise it's a converged solution because it has been fully integrated. Damovo's solution provides additional functionality for users and it is easy for the ICT team to manage.” A reliable operational support provider 95% of our clients rely on Damovo post-implementation to support their communications. “In the early hours of Friday morning we made the call to Damovo. At 9 am the communications unit arrived. By Friday evening the new mobile PBX switch and ISDN line were connected.” “We actually lost no business hours and the transition was almost seamless, but things would have been different if we did not have Damovo support. There is nothing we would change from their perspective.” Large scale support capabilities We resolve around 30,000 client support requests on time, every time each year. “...when we saw Damovo's support operations we were satisfied that they were efficient and well-run”. “N3 Connectivity is one of the key benefits because it makes us far more agile, especially when providing services out of hours. Now if there's a problem with the network, Damovo is able to tell us immediately via SMS text, email and a call to our Out of hours Support Team before we get calls from users, so we can proactively resolve any problems.” Proof of concept capabilities Reduced risk – our £multi-million investment in our own laboratory ensures our ability to provide advanced multi vendor proof of concept services. “Damovo had the most innovative IPT solution and best understanding of a managed service. They clearly understood what needed to be done to provide the service quality we require and importantly, delivered on all the promises they made.” Multiple vendor accreditations We hold the highest levels of accreditations with leading technology vendors, as well as in-depth knowledge of their technologies, we research the market so our clients don’t have to. “If I have a requirement, I always approach Damovo first. They're my first choice every time!” Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[34] = "Information - Damovo UK^http://www.damovo.co.uk/information.html^Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Information Centre At Damovo we strive to ensure you have the information you need. Whether it's latest trends that will affect the way we all work or the latest technologies, or simply to see what others in the industry are up to Case Studies FAQs Newsletter Datasheets Home > Information Looking For More information? Our online information centre provides easy access to a range of information including brochures and technical datasheets. You can also read how these solutions and services have been implemented to meet the challenges you face in your industry in our case studies area. Our new FAQs page addresses the real questions our customers ask and you can also view our latest Damovo client newsletter 'Interpreter'. Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[35] = "Case Studies - Information - Damovo UK^http://www.damovo.co.uk/case-studies.html^Case Studies - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions and their results Case Studies Education Finance Health Local Government Transport & Logistics FAQs Newsletter Datasheets Home > Information > Case Studies Damovo Case Studies Our client organisations can be found across both public and private sectors. Our case studies demonstrate the diversity and breadth of our communications solutions. Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader Browse by sector: Education Finance Health Local Government Transport & Logistics Browse companies by A to Z Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[36] = "FAQ - Information - Damovo UK^http://www.damovo.co.uk/faqs.html^FAQ - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Information Centre At Damovo we strive to ensure you have the information you need. Whether it's latest trends that will affect the way we all work or the latest technologies, or simply to see what others in the industry are up to Case Studies FAQs FMC Green ICT Comms Expenditure ICT Performance Newsletter Datasheets Home > Information > FAQs How Can I…..? Your questions answered, some useful hints and tips on the latest topics and challenges facing ICT decision makers… Use Fixed Mobile Convergence To Benefit My Business? Improve My Green ICT Credentials Achieve A Consolidated View Of My Communications Expenditure? Monitor How Well My ICT Systems Support My Business? Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[37] = "Newsletters - Information - Damovo UK^http://www.damovo.co.uk/newsletters.html^Newsletters - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Information Centre At Damovo we strive to ensure you have the information you need. Whether it's latest trends that will affect the way we all work or the latest technologies, or simply to see what others in the industry are up to Case Studies FAQs Newsletter Datasheets Home > Information > Newsletters Interpreter Newsletter Find out the latest Damovo and industry news, with Interpreter our e-newsletter. May 2008 March 2008 January 2008 October 2007 August 2007 May 2007 February 2007     Suggest An Article Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[38] = "Datasheets - Information - Damovo UK^http://www.damovo.co.uk/datasheets.html^Datasheets - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Information Centre At Damovo we strive to ensure you have the information you need. Whether it's latest trends that will affect the way we all work or the latest technologies, or simply to see what others in the industry are up to Case Studies FAQs Newsletter Datasheets General Services Sector Home > Information > Datasheets Datasheets & Brochures Please note that all our datasheets & brochures are in PDF format - To read them you will need to download Adobe Acrobat Reader General General Damovo Corporate brochure Service Families Professional Services IPT Network Readiness Assessment IPT Readiness overview brochure IPT Readiness datasheet Project Support Project Management datasheet   Business Support Business Continuity datasheet Operator Services datasheet Conferencing Services datasheet Directory Enquiry Service datasheet Damovo Direct datasheet Web Bill datasheet MPLS IP-VPN datasheet   Operational Support Service Desk Service Desk overview brochure Service Support overview brochure Remote Network Monitoring Remote Network Monitoring overview brochure Remote Network Monitoring Cisco IP SLA datasheet Remote Server Monitoring Remote Server Monitoring overview brochure Remote Server Monitoring UNIX datasheet Remote Server Monitoring Windows datasheet Remote Server Monitoring Linux datasheet Remote Server Monitoring AS400 datasheet Remote Server Monitoring Netware datasheet Remote Server Monitoring System datasheet Remote Server Monitoring VMware datasheet Remote Telephony Monitoring Remote Telephony Monitoring overview brochure Remote Telephony Monitoring TDM PBX datasheet Remote Telephony Monitoring Cisco CallManager datasheet Remote Telephony Monitoring Cisco Unity datasheet Remote Database Monitoring Remote Database Monitoring overview brochure Remote Database Monitoring Oracle datasheet Remote Database Monitoring SQL datasheet Remote Database Monitoring Sybase datasheet Remote Application Monitoring Remote Application Monitoring Active Directory datasheet Remote Application Monitoring Citrix datasheet Remote Application Monitoring Exchange datasheet Remote Application Monitoring IIS datasheet Remote Application Monitoring Lotus Notes datasheet Remote Application Monitoring SAP R3 datasheet Remote Application Monitoring WebSphere datasheet Remote Service Level Monitoring Remote Service Level Monitoring overview brochure Remote End-to-End Monitoring Remote End-to-End Monitoring datasheet By Sector Health Health overview brochure Asset Management and Tracking Telephony Audit Education Higher Education overview brochure Further Education overview brochure Administration Clearing Support datasheet Campus Connectivity datasheet Student Services datasheet Campus Network Refresh datasheet Local Government Local Government overview brochure     Send Us A Question Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[39] = "FAQ - Information - Damovo UK^http://www.damovo.co.uk/approached-fixed-mobile-convergence.html^FAQ - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online FAQs Your questions answered, some useful hints and tips on the latest topics and challenges facing ICT decision makers Case Studies FAQs FMC Green ICT Comms Expenditure ICT Performance Newsletter Datasheets Home > Information > FAQs > Approach FMC How Can I Use Fixed Mobile Convergence To Benefit My Business? Why Fixed Mobile Convergence (FMC)? ICT managers at companies of all sizes are faced with the challenges of reducing and controlling mobile spending.  Most have their fixed-line telecoms costs under control, however their fixed-to-mobile call and stand-alone mobile charges have become a growing element of cost.  By not managing mobile device usage and creating mobility policies, many enterprises are paying far more for enterprise mobility than they should be. How to approach FMC Currently, there are three broad approaches to FMC: A handset-centric dual-mode approach where the enterprise replaces the mobile network with short-range radio technology, such as WiFi or Bluetooth, in the office.  The mobile network is retained for out-of-office mobility and the enterprise retains its PBX for desktop phones. Fixed Mobile Integration. The enterprise uses signalling and/or VPN functionality to integrate mobile phones into the enterprise PBX providing enhanced mobile functionality and giving it more control over call routing and costs.  The enterprise retains its PBX, its desktop phones and mobile devices. Fixed Mobile Substitution, whereby the enterprise replaces desktop phones with mobile devices. FMS can be provided through a hosted service. At a stroke this can eliminate all the costs associated with LAN engineering for VoIP and redundant investment in often rarely used fixed-line desktop phones. Another factor to consider is the increasing convergence between WiFi and GSM technology – this is resulting in Voice-over WiFi starting to be one of the main drivers of FMC in the future.  With the increased availability of WiFi-enabled handheld devices, the seamless handover of voice calls between GSM and enterprise wireless broadband networks will become a very attractive proposition.  That said enterprises will need to consider many factors such as network security, bandwidth provision and quality of service, if Voice-over WiFi services are to be successful. How FMC is delivered to enterprise customers is also critical.  While many businesses have in-house teams to run PBX and desktop phones, it is unlikely they would want to take on the task of supporting thousands of devices running third-party client software.  With this in mind one solution would be to outsource the FMC function to a managed service provider or systems integrator.  This would help alleviate a lot of the hassle traditionally associated with mobile device management allowing ICT managers to concentrate on other mission-critical areas of their business. FMC in the future Undoubtedly, larger telecom network operators will play an increasing role in enterprise FMC. To date, ICT managers have kept operators at arms-length by deploying FMC solutions driven by smaller niche technology companies, however this is likely to change as network operators role out IP-based public networks.  This will mean sweeping changes to the communications services that are delivered to businesses in the future. The utopia of FMC of public networks is still some way off, so it will be interesting to see how this will develop over time.  The age of FMC is here and now, so it is now up to enterprise users to develop effective strategies to ensure that their FMC deployments will meet their business needs. Please do not hesitate to contact us for more information by simply emailing us at talktous@damovo.com Our Solutions Our Services Why Damovo? Got A Question….? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[40] = "FAQ - Information - Damovo UK^http://www.damovo.co.uk/improve-my-green-ICT-credentials.html^FAQ - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online FAQs Your questions answered, some useful hints and tips on the latest topics and challenges facing ICT decision makers Case Studies FAQs FMC Green ICT Comms Expenditure ICT Performance Newsletter Datasheets Home > Information > FAQs > Green ICT How Can I Improve My Green ICT Credenitals? The green agenda is now an accepted everyday topic of conversation.  All governments, businesses, organisations and individuals are expected to change their thinking and behaviour to produce a positive impact on the problems of carbon footprint, emissions, sustainability and recycling.  As part of this, ICT departments of companies and organisations (and the infrastructures they run) have a part to play and a contribution to make. There are many publications, such as the Consensus Research’s Sustainability report, that allude to the importance of improved sustainability as one of the principal drivers in ICT for the next five years. There are four key areas in the ICT arena that are seen as critical in sustainability improvement and environmental impact reduction: Environmentally efficient ICT Environmentally intelligent ICT Transformational ICT services Green ICT supply Environmentally efficient ICT The most recent evolution of equipment is designed and manufactured to be energy efficient.  Compared with a five year old device, a modern switch typically consumes less then half the power of its predecessor so its overall cost of operation is lower. Modern devices are also designed to run cooler, and hence, more reliably. Cooler running also means less cooling requirement in the comms room and office environment. This reduction in cooling also has a massive environmental impact and can add up to large energy savings from both an environmental and monetary perspective. Environmentally intelligent ICT An intelligent ICT implementation, designed using the energy efficiency features prevalent on many modern devices, allows ICT managers to dynamically administer energy consumption. Many devices now take power directly from the data networking estate through PoE (power over Ethernet). These include IP phones and wireless access points. With the management of these devices under the automated control of the intelligent ICT system it allows the IT manager to define and implement energy saving policies and then allow the ICT infrastructure itself to administer these policies. This includes the ability to turn the power off to selected devices when they are not needed, for example during times when the offices are closed. Picture a busy office with core office hours of 9 to 5. In most scenarios, the department’s phones, and other devices, are powered on and drawing the normal load around the clock. With dynamic power management, devices can automatically be powered down at the end of the working day and then restarted the next morning (while still allowing for individual exceptions for emergency cover and out of hours working). Add to that a full power down on weekends and an organisation can immediately save 75% in electrical consumption. Transformational ICT A major consideration for transformation ICT provision is employee travel.  This is both the travel an employee undertakes between their home and work as well as the travel associated with meeting clients and distributing products and information.  Any reduction in avoidable travel will have a positive impact on the environment and on the cost of operations of the business concerned. Travel reduction can be achieved for employees, clients  and suppliers by the use of effective ICT solutions such as: Secure Remote/Home Working Video Conferencing Online services for customers and clients Supplier Extranets Information Sharing Shared Services Collaborative Working Tools To change employee habits and working practises from the traditional and conventional norm, the fundamental business processes must be altered to embrace these new solution types and new technologies. The ICT infrastructure is paramount to ensuring the transformational services can be delivered effectively.  The features of ICT with significant impact are: Effective integration High performance High availability Solid and pervasive security Intelligent networking Green ICT supply When procuring equipment and services, the providers’ environmental policies are a factor that deserves careful attention.  Policy elements concerning design, manufacture, disposal and recycling should be considered. Along with the fundamental policies, the WEEE (Waste Electrical and Electronic Equipment) directive needs to be considered during procurement, and asking vendors to provide effective disposal and recycling solutions will play an increasingly important part in new investment strategies. In summary ICT infrastructure is not only important for delivering changes to an organisations business model but also the organisations environmental impact.  Sustainability also continues to be an ever more important element in the procurement behaviour of both private and public organisations.  If the main key areas of intelligent ICT, efficient ICT, transformational ICT and green ICT supply are all optimised then an organisation can position itself as both an environmentally sensitive and cost conscious entity. For more information or simply for advice - contact talktous@damovo.com. Our Solutions Our Services Why Damovo? Got A Question….? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[41] = "FAQ - Information - Damovo UK^http://www.damovo.co.uk/have-a-consolidated-view-of-my-communications-expenditure.html^FAQ - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online FAQs Your questions answered, some useful hints and tips on the latest topics and challenges facing ICT decision makers Case Studies FAQs FMC Green ICT Comms Expenditure ICT Performance Newsletter Datasheets Home > Information > FAQs > Comms Expenditure How Can I Achieve A Consolidated View Of My Communications Expenditure? Gaining control of communications expenditure "In our experience, typical personal usage of mobile phones represents about 20 – 30% of an organisation’s usage, which for a business with 500 mobiles equates to about £45k in costs per annum.” Public and private sector organisations are coming under increased pressure to ensure that they practice strong corporate governance across all facets of business activity. They are becoming aware of the challenges that their businesses face, such as providing mobile phones to staff and the issues relating to reclaiming VAT on business mobile phones. Experience shows that providing education and visibility of costs to employees are the best methods  to drive down usage and gain control of mobile and fixed phone usage. By making users accountable for their costs and providing sensible guidelines, staff will appreciate why changes are being made to  the way mobiles are monitored. The majority of users will then start to use phones more  responsibly and costs will tend to fall. Solutions Web-Bill is a hosted on-line telephony management service, allowing organisations to monitor and manage their telephony services, reducing costs and improving performance. This managed service provides you with all the benefits of call logging and charge analysis without the expense of hosting it yourself. Web-Bill provides you with a consolidated view of your communications expenditure Effective management of fixed and mobile costs Split charges across multiple cost centres Monitor and control personal use of company assets Dynamically detect telephone misuse Using records from your telephone system, billing details from your service providers and Web-Bill’s advanced analytical tools, you have the power to effectively manage and report on call usage. The entire process is automatic, from data collection to report delivery. Using a unique logon, you can customise and view your information via a secure web portal. Web-Bill is always customised for the specific situation using combinations of the three service types: Web-Bill Reassure Call cost and usage management for IP and traditional telephony systems. Call billing to extension level Configurable cost, usage and performance reporting Reporting via a secure web portal Data is automatically collected at regular intervals from your telephone systems and sent to our call management servers. When this data is combined with relevant tariff information, you have, at your fingertips, all the necessary detail to effectively manage your telephony costs. Simply use your secure login to access the standard reports or modify them to provide a customised view. Web-Bill Reclaim Cost recovery for personal usage of company assets such as mobile phones, desk phones, internet usage and email. Secure viewing of data restricted by login authority Monthly email to tell you when bills have been processed Reports formatted to highlight personal and business use Summary information to users and nominated manager An output file for payroll, invoicing and expense systems The service displays all of the calls users have made in a billing period and allows them to tag each call as either business or personal. The system ‘learns’ the personal numbers for automatic allocation during subsequent billing periods. Web-Bill Recharge A full cost centre management service which consolidates bills from multiple sources, including mobile phones, fixed telecoms, internet usage and email. Comprehensive usage information by cost centre Monthly email summary to nominated personnel Secure web access to detailed information and tools to drill down to individual transactions Data sort capability based on events, quantities or cost Indication of out-of-hours usage Damovo manage the entire process from data collection to report delivery. You can view the information via a secure web portal. We take a variety of inputs such as: call data records from your PBX, carrier bills for fixed telecoms services, equipment rentals, mobile charges, consolidating them into cost centres specified by you. Telephony charges can also be ‘re-rated’ for onward charging to your internal customers. For more information or for advice please contact us at talktous@damovo.com Our Solutions Our Services Why Damovo? Got A Question….? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[42] = "FAQ - Information - Damovo UK^http://www.damovo.co.uk/how-could-i-check-i-am-in-control-of-my-ict-performance.html^FAQ - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online FAQs Your questions answered, some useful hints and tips on the latest topics and challenges facing ICT decision makers Case Studies FAQs FMC Green ICT Comms Expenditure ICT Performance Newsletter Datasheets Home > Information > FAQs > ICT Performance How Can I Monitor How Well My ICT Systems Support My Business? Check list – Are you in control? Do you have good visibility (24 x 7) of your ICT performance and availability? Does the information contain enough detail to help you understand current performance and plan required changes? Is performance information provided historically or dynamically? Do you ensure that you prevent problems occurring before they impact your end-users/customers? Do you establish performance benchmarks for the key elements of your ICT infrastructure? Do you address/resolve user issues in a timely fashion? Do you have sufficient staff, tools and experience to proactively monitor your ICT resources? Do you determine what your investment in monitoring ICT will deliver as business benefits? Do you currently model return on investment for your ICT monitoring? How to ensure control… As organisations become increasingly dependent on their ICT systems the need to improve the control, management, availability and operational performance becomes critical. Most organisations will agree that monitoring is a vital part of managing any ICT environment – but many enterprises find trying to perform monitoring using in-house personnel, puts additional strain on frequently already over-burdened staff. At Damovo we have invested and continue to invest in the latest tools and techniques to provide a full remote monitoring service for our clients. Monitoring forms the foundation of our remote management services - contact us today to find out more at talktous@damovo.com   Our Solutions Our Services Why Damovo? Got A Question….? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[43] = "Press - News - Company - Damovo UK^http://www.damovo.co.uk/news2.html^Press - News - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd Damovo UK News Press Releases Media Contacts Management Team Client Area Working At Damovo Why Damovo? Home > Company > News > Press Press Press releases Please note that all press releases are in PDF format - To read them you will need to download Adobe Acrobat Reader. All links will open in a new window, all PDFs are under 100k. 01.05.08 - Aastra Technologies' completes acquisition 18.02.08 - Aastra Technologies' acquisition of Ericsson Enterprise 01.11.07 - ICT Decision Makers Face Supplier Convergence Conundrum 11.06.07 - Damovo Group refinancing complete and new executive board appointed 13.12.06 - Are the days of office conversation numbered? 07.12.06 - Gold Microsoft Accreditation for Damovo UK 05.07.06 - Enhanced bedside manner at St Mary's Hospital 25.05.06 - Damovo contracted supplier to OGC buying solutions 18.05.06 - End of the office romance? Media contacts If you want to speak to Damovo's press office, please contact: Adriano Konialidis, Lead Consultant DDI: +44 (0)20 3008 6779 Email: adriano.konialidis@catalysis.co.uk Catalysis Communications Ltd 48 Charlotte Street London W1T 2NS www.catalysis.co.uk < Back to News Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[44] = "Corporate Social Responsibility - Damovo UK^http://www.damovo.co.uk/csr.html^Corporate Social Responsibility - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Making A Difference… CSR is an important part of Damovo’s management agenda and we continuously look for new and improved ways of working, for a better environment and society Corporate Social Responsibility Community Environment Customers People Partners/Suppliers Business Process Privacy Accessibility Site Map Legal Home > Corporate Social Responsibility Corporate Social Responsibility Policy As a leading provider of services and solutions in the enterprise ICT arena, we understand as a business we have a responsibility to minimize our impact on the environment in which we operate. This commitment is demonstrated through application of our principles, our CSR policy covers: Community Environment Customers People Partners and suppliers Business process Community We strive to be a good corporate citizen, recognising our responsibility to work in partnership with the communities in which we operate. We encourage our employees to be actively involved in their local communities. Such activity has included: Donation of laptops to a local secondary school for use in the special needs development group Donation of PCs for the creation of an Internet Café at the YMCA Donation of a Smartboard for a local Warrington school Employees encouraged to nominate charities for recycling materials; for example printer toners Encouragement of employees to take part in supporting the communities Dress down days in aid of staff nominated charities Environment We are committed to a programme of management, continuous improvement and reporting of our direct and indirect impacts, which mark our contribution to improving the world in which we live. We recognise that our business activities have direct and indirect impacts on the societies in which we operate. We endeavour to manage these in a responsible manner, believing that sound and demonstrable performance in relation to corporate social responsibility policies and practices is a fundamental part of business success. Examples of our activity in this area are: Employees encouraged to use public transport Use of Webcasts to deliver All Employee meetings to avoid excess travel – allows us to reach all employees without 70% travelling to the office multiple times per annum Process to turn off all lights and PC monitors at night Restaurant use of recycled cups and local produce where possible Corporate functions at venues that support sustainable environments Installation of centrally controlled A/C Units to reduce consumption >20% energy saved Trial of dual fuel vehicles for fleet vehicles to further reduce fleet impact Recycle old mobile phones and IT equipment Shuttlebus into town centre – 10 return trips per day which on average prevents 30 return trips by car Double sided printing set as default on all PCs and printers New marketing material produced on material sourced from sustainable sources Support of remote and flexible working – enabled reduction in office space Customers We seek to provide our customers with a service hallmarked by integrity, quality and care. People We respect the Universal Declaration of Human Rights and seek to be guided by its provisions in the conduct of our business. We are committed to providing a working environment which is both safe and fit for the intended purpose and ensures that health and safety issues are a priority for all business operations. We are guided by our aim to be the employer of choice in all locations in which we operate. Partners & Suppliers We regard suppliers as our partners and work with them to help us achieve our corporate social responsibility aspirations in the delivery of our solutions and services. Business process We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards. We are committed to continuous improvement in our corporate social responsibility programme and encourage our business partners to strive for similar performance. Our performance will be periodically reviewed and reported on to help us meet our policy goals. For more information or simply for advice - contact talktous@damovo.com Tips for Greener ICT? Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[45] = "Privacy - Damovo UK^http://www.damovo.co.uk/privacy.html^Privacy - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Corporate Social Responsibility Privacy Accessibility Site Map Legal Home > Privacy Privacy We in Damovo respect the privacy of our customers and web site visitors. The following is a statement of our privacy policy. We obtain two types of information about our on-line visitors: personal and non-personal information. Non-personal information gives us data about how our web site is used and it assists us in improving our web site. The non-personal information we monitor includes areas of the web site visited, most popular parts of the web site, date and time of access, level of activity on the web site, host or service provider information and other general statistics. We use non-personal information solely for internal purposes and we do not disclose it to third parties. Personal information helps us to identify visitors and it is used solely for purposes that are clearly identified on the web site. We do not disclose personal information to third parties. Any changes will be posted in this part of the website. Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[46] = "Accessibility - Damovo UK^http://www.damovo.co.uk/accessibility.html^Accessibility - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Corporate Social Responsibility Privacy Accessibility Site Map Legal Home > Accessibility Accessibility Damovo strives to make its websites accessible for all users, including people with disabilities. The more accessible version of our website features a simpler, more basic, user interface and does not contain flash components. Standards compliance Our website uses Cascading Style Sheets (CSS) for presentation purposes. A modern browser is needed to make the most out of our site, though the site is still usable in older browsers and alternative devices. Text size If you find that the text is too small for you to read, you can change it to a size that you are more comfortable with: in Internet Explorer (PC), select View, Text Size from the Browser Toolbar in Netscape 6 or 7 and Internet Explorer (Mac), select View, Text Zoom from the Browser Toolbar Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[47] = "Site Map - Damovo UK^http://www.damovo.co.uk/site-map.html^Site Map - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Corporate Social Responsibility Privacy Accessibility Site Map Legal Home > Site Map Site Map Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Solutions for your industry Health Education Local Government Finance Transport & Logistics Emergency Services Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Information Case Studies FAQs Newsletter Datasheets Shop online Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[48] = "Legal - Damovo UK^http://www.damovo.co.uk/legal.html^Legal - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Corporate Social Responsibility Privacy Accessibility Site Map Legal Terms & Conditions Company Details Home > Legal Legal 1. This site is established in accordance with the laws of the UK and the terms and conditions of use shall be governed by and construed in accordance with the laws of the UK. Should any dispute arise from your use of the site or any of the information on it, you agree to allow such dispute to be heard in the UK Courts. 2. The material contained on this site is not intended to provide nor does it constitute legal or any other advice on any particular matter and is provided for general information purposes only. No reader should act or refrain from acting on the basis of any material contained on this website without seeking appropriate professional advice on the particular facts and circumstances and issues. 3. While Damovo has made all reasonable efforts to ensure that all of the information on the site is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. This website is available to all users without any representations or warranties of any kind, either expressed or implied. Damovo make no representations, warranties or undertakings about any of the materials on this website or any content of, or information on, any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise ("Third Party Site"). Damovo does not endorse or approve the content of any Third Party Site, nor will Damovo have any liability in connection with any Third Party Site. 4. Neither Damovo nor any of its officers, associates, consultants, employees or other representatives will be liable for loss or damage arising out of or in connection with your use of the materials, facilities and services offered through this website, including but not limited to indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of Third Parties. 5. Damovo reserve the right to change the content, presentation, performance, user facilities and availability of any part of this website at its sole discretion, including these terms and conditions of use and you should check these terms and conditions of use regularly for any changes. 6. All trademarks, service marks, trade names and logos contained on this website belong to their respective owners. 7. Copyright on the site and the information set out on it belongs to Damovo and may not be copied, transmitted or reproduced without the prior consent of Damovo. The information, content, graphics, text, sounds, images, buttons, trademarks, service marks, tradenames and logos ("the Materials") contained on this website are protected by copyright, trademark, database right, and other intellectual property laws, under national laws and international treaties. You are granted a limited licence solely for your own personal non commercial use to refer to, bookmark or a point to any page within this website, and to download the Materials contained on this website to a single personal computer, and to print a single hard copy of the Materials contained on this website for your own personal reference, provided however that all copyright, trademark and other propriety notices are left intact. The grant of this limited licence is conditional on your agreement to, and compliance with, all of these terms and conditions of use. Any other use of the Materials on this website, including any form of copying or reproduction, modification, distribution, republication, extraction, reutilisation, incorporation or integration with other Materials or works or redelivery using framing technology, without the prior written permission of Damovo is strictly prohibited and is in violation of the propriety rights of Damovo. 8. Risks: You acknowledge that there are certain risks inherent to the use of www.damovo.co.uk These include, but are not limited to disclosure of confidential information (including personal details) the improper operation of the website and the risk that third parties directly or impersonating themselves as someone they are not, will contact you or attempt to contact you as a result of Damovo's websites provision of and/or your use of this website. If you publish personal information there is a possibility that third parties could harass you, attempt to contact you and try to harm you. Therefore it is important that you carefully consider before disclosing and publishing personal information that you understand that any such disclosure and publishing are made by you at your own risk. Due to the nature of the internet, computers, data flow and other technical and economical practicalities, this website (As with most websites) is vulnerable to various security issues and hence should be considered unsecured. By using www.damovo.co.uk and the internet in general you may be subject to various risks, including among others, eavesdropping, spoofing, forgery, spamming, imposturing, tampering, harassment, fraud, electronic trespassing, hacking, nuking, system contamination, including without limitation, viruses, worms, trojan horses, causing unauthorised, damaging or harmful access and/or retrieval of information and data on your computer and other forms of activity which may be considered unlawful. Terms and Conditions The following are Damovo's Standard Terms and Conditions (of contract) and shall apply to each relevant transaction except where otherwise agreed in writing by an authorised representative of Damovo: Terms and Conditions of Purchase Terms and Conditions for Maintenance and Support Services Terms and Conditions for Supply and Installation Company Details Damovo UK Limited Company Registration Number: 04166889 Broadlands Business Park Langhurstwood Road Horsham, West Sussex RH12 4QP VAT Registration Number: GB763076228 Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[49] = "Contact Details - Damovo UK^http://www.damovo.co.uk/contact-warrington.html^Contact Details - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Home Contact Us Horsham Office Warrington Office Damovo Group Request For Information Search Home > Contact Contact Us Warrington Office Lovell House 412 The Quadrant Warrington WA3 6FW Telephone: +44 (0)1403 244000 Email: talktous@damovo.com Map Directions: By Road From the M6 exit Junction 21: Take Woolston Grange Avenue signposted B5210 (running parallel to the M6 motorway). After the first roundabout off the M6, proceed over 4 roundabouts. Cinnamon Park is on your right hand side as you leave the roundabout. Regus is the building on your right as you enter Cinnamon Park. From the M62 exit Junction 11: Take A574 (Birchwood Way). At the fifth roundabout on this road (counting the roundabout off the M62), turn right. Cinnamon Park is on your right hand side as you leave the roundabout. Regus is the building on your right as you enter the park. By Rail Birchwood Train Station By Air Manchester Airport Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[50] = "Contact Details - Damovo UK^http://www.damovo.co.uk/contact-damovo-group.html^Contact Details - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Home Contact Us Horsham Office Warrington Office Damovo Group Request For Information Search Home > Contact Contact Us Damovo Group Global Headquarters Damovo Group 389 Arglye Street Glasgow G2 8LR Telephone: +44 (0)870 443 7100 www.damovo.com Email: talktous@damovo.com Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[51] = "Contact Details - Damovo UK^http://www.damovo.co.uk/request-information.html^Contact Details - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Home Contact Us Horsham Office Warrington Office Damovo Group Request For Information Search Home > Contact Request Information Form Please enter your details below and we will contact you as soon as possible: * denotes required field First Name : * Surname : * Company : * Email : * Telephone : Area of interest: Please Select Solutions Services Partners Sectors/Industry Working for Damovo Add on Equipment Access to Client Area Request a Call Training Other Additional information:         Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[52] = "Search Results - Damovo UK^http://www.damovo.co.uk/search-results.html^Search Results - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Home Contact Us Search Home > Search Results Search Damovo Damovo UK Our Solutions Our Services What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[53] = "Health -Case Studies - Damovo UK^http://www.damovo.co.uk/health-case-studies.html^Health -Case Studies - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results Case Studies Education Finance Health Local Government Transport & Logistics FAQs Newsletter Datasheets Home > Information > FAQs > Health Case Studies Health Case Studies Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader   Addenbrookes NHS Foundation Trust - We implemented a new Extreme LAN infrastructure to meet growing patient numbers. St Mary's NHS Trust - We have won the contract to extend our support to include their data network as well as their voice, implementing a five year plan to take them forward into a converged network. Surrey Ambulance Service NHS Trust - We installed a Nortel data solution that delivers greater bandwidth, while preparing the Trust for IPT use in the future. West Middlesex University Hospitals Trust - We implemented a converged solution to support new bandwidth-hungry applications. Back to case study sector list       Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[54] = "Health - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/health-network.html^Health - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT In partnership with some of the UK's leading NHS Trusts and private hospitals, Damovo continues to deliver, support and manage communications infrastructures which provide a 21st Century healthcare environment Health Education Local Government Finance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Health Sector Network Damovo Health Sector Network As the Sector Business Consultant for Health within Damovo, it´s my job to bridge the gap between sales and marketing. This means working with our partners, customers and sales teams to truly understand how Damovo can help our clients embrace the challenges of a 21st -century Health sector organisation. With more than 40 health sector customers, partnerships with leading technology vendors and associations with key ICT and industry bodies such as OGC buying.solutions; NHSCat-IT and CMA, Damovo are committed to providing OUR people and clients with up to the minute sector information and intelligence – so why not join the Damovo Health Sector Network and let YOUR people share the knowledge? Benefits of the Damovo Health Sector Network: Meet peers within the NHS & private health sector Health sector intelligence and information updates Updates on the latest technical developments within ICT Keep in touch with regular meetings, focus groups, ebulletin If you are interested in becoming part of the Damovo Health Sector Network or want to find out more, please send me your details - you can be involved and participate as much or as little as you like. For more details please email: Kevin Little Health Case Studies Healthcare Brochures & Datasheets Our CSR Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[55] = "Education - Case Studies - Damovo UK^http://www.damovo.co.uk/educational-case-studies.html^Education - Case Studies - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results Case Studies Education Finance Health Local Government Transport & Logistics FAQs Newsletter Datasheets Home > Information > FAQs > Education Case Studies Education Case Studies Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader (link opens in new window)   Aston University - Damovo helped the University become the first in the UK to implement a converged voice, data and video communications solution. Bournemouth University - Through the implementation of a converged voice and data network and use of the latest technology Damovo has helped the University differentiate themselves in a highly competitive environment. The IP solution has resulted in enhanced services for students and cost benefits for the University. Lambeth College - Following successful maintenance and support of the MD110 voice platform for several years, Damovo provided and implemented the solution to upgrade the College's LAN infrastructure in line with their strategy to build a communications platform for 21st Century education. Dublin Institute of Technology - We installed an Ericsson VoIP solution, wireless LAN network and unified messaging to create a 21st-century learning environment. Manchester Metropolitan University - A long-standing voice customer, we installed VoIP to a department moving into new premises - which could not be reached by cabling - to ensure they continued to receive the quality of voice communications they had experienced on the main campus. Universityof Bradford - We recommended the University upgrade and future-proof its telecoms and network infrastructure to offer students first-class IT resources. University of Sunderland - As a trusted Partner, who has supported the University's Voice Infrastructure for eighteen years, Damovo provided a comprehensive and independent business case for convergence. University of Surrey, Roehampton - University achieves first class communication solution. A Cisco implementation forms part of an integral ten year technology plan. Waterford Institute of Technology - Damovo installed a controlled Internet access service and integrated it with the Institute's smart card system to enable students to access the Internet from their own accommodation. Back to case study sector list Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[56] = "Education - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/education-network.html^Education - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT Damovo knowledge and experience in ICT has enabled us to be at the forefront of designing, delivering and supporting true 21st century learning environments for many of the major UK educational establishments Health Education Local Government Finance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Education Network Damovo Education Network As the Sector Business Consultant for Higher and Further Education within Damovo, it´s my job to bridge the gap between sales and marketing. This means working with our partners, customers and sales teams to truly understand how Damovo can help our clients embrace the challenges of a 21st-century learning environment. With over 25% market share within higher education, partnerships with leading technology vendors and associations with key ICT and industry bodies such as Catalist, UCISA and CMA, Damovo are committed to providing OUR people with up to the minute sector information and intelligence – so why not join the Damovo Education Network and let YOUR people share the knowledge? Benefits of the Damovo Education Network: Meet peers within the HE & FE world at regional seminars Education sector intelligence & information updates Find out the latest technical updates within ICT Keep in touch with regular meetings, focus groups, ebulletin If you are interested in becoming part of the Damovo Education Network or want to find out more, please send me your details - you can be involved and participate as much or as little as you like. For more details please email: Chris Kent   Education Case Studies Education Brochures & Datasheets Our CSR Contact Us   Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[57] = "Local Governement - Case Studies - Damovo UK^http://www.damovo.co.uk/local-gov-case-studies.html^Local Governement - Case Studies - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results Case Studies Education Finance Health Local Government Transport & Logistics FAQs Newsletter Datasheets Home > Information > FAQs > Local Government Case Studies Local Government Case Studies Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader (link opens in new window)   East Riding of Yorkshire Council - To meet eGovernment targets on efficiency, we implemented a call centre at the UK's largest unitary authority. Gloucestershire County Council - Partnership with Damovo has enabled the Council to create its first purpose built call centre and implement IP telephony, offering greater flexibility and call cost reduction for the Council and importantly, increasing the quality of service to its citizens. South Kesteven District Council - The Council is now reaping the benefits of having one communications network and one support contract from Damovo, improving access to council services. Back to case study sector list Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[58] = "Local Government - Solutions For Your Industry - Solutions - Damovo UK^http://www.damovo.co.uk/local-government-network.html^Local Government - Solutions For Your Industry - Solutions - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online 21st Century ICT We deliver ICT solutions and services for many of the UK's local and regional authorities - to promote effective, accountable and responsive Local Government whilst also delivering best value, through the delivery, support and management of their communications infrastructure Health Education Local Government Finance Transport & Logistics Emergency Services Home > Solutions For Your Industry > Local Government Sector Network Damovo Local Government Sector Network As the Sector Business Consultant for Local Government within Damovo, it´s my job to bridge the gap between sales and marketing. This means working with our partners, customers and sales teams to truly understand how Damovo can help our clients transform the heart of local government. With more than 50 local government clients, partnerships with leading technology vendors and associations with key ICT and industry bodies such as OGC buying.solutions and CMA. Damovo are committed to providing OUR people and clients with up to the minute sector information and intelligence – so why not join the Damovo Local Government Sector Network and let YOUR people share the knowledge? Benefits of Damovo Local Government Sector Network: Meet peers within the local government sector Local government sector intelligence & information updates Updates on the latest technological developments within ICT Keep in touch with regular meetings, focus groups, ebulletin If you are interested in becoming part of the Damovo Local Government Sector Network or want to find out more, please send me your details - you can be involved and participate as much or as little as you like. For more details please email: Kevin Little Local Government Case Studies Local Government Brochures & Datasheets Our CSR Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[59] = "Finance - Case Studies - Damovo UK^http://www.damovo.co.uk/financial-case-studies.html^Finance - Case Studies - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results Case Studies Education Finance Health Local Government Transport & Logistics FAQs Newsletter Datasheets Home > Information > FAQs > Finance Case Studies Finance Case Studies Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader   Fexco - Damovo developed a customised workforce management solution based on Teleopti's Contact Centre Coach to reduce management time spent on organising staff shifts. Weatherbys - When the communications room at Weatherbys caught fire, we were on hand with our disaster recovery service to ensure continuity of voice services. Back to case study sector list     Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[60] = "Transport - Case Studies - Damovo UK^http://www.damovo.co.uk/transport-case-studies.html^Transport - Case Studies - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results Case Studies Education Finance Health Local Government Transport & Logistics FAQs Newsletter Datasheets Home > Information > FAQs > Transport & Logistics Case Studies Transport & Logistics Case Studies Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader (link opens in new window)   Network Rail - Damovo recommended and installed an Ericsson contact centre solution to improve the responsiveness of the company's call centre. During the implementation, we demonstrated our flexibility in changing the spec on demand to cater for 4,500 extra users when Network Rail decided to in-source its maintenance. London Underground - Damovo was selected to design, manage and support a new and improved communications infrastructure offering greater resilience and operational efficiencies for its mission critical systems. Back to case study sector list Our Solutions Our Services Why Damovo? Contact Us Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[61] = "Fixed & Mobile Telephony Services - Business Support - Services - Damovo UK^http://www.damovo.co.uk/fixed-mobile-telephony-services.html^Fixed & Mobile Telephony Services - Business Support - Services - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Supporting your Business Improving business efficiency, reducing cost and improving competitive positioning are just some of the benefits Business Support services bring to today’s organisation! Business Support Fixed & Mobile Telephony Fixed Network Services Wide Area Networking Home > Services > Business Support > Fixed & Mobile Telephony Damovo Fixed & Mobile Telephony Services It’s no surprise that when clients ask us to help them improve the way their business communicates, as well as the design of site infrastructure, the connections between them form a pretty vital part. Not only that of course, there is also the business ‘staple’ of fixed and mobile telephony to be considered. So what are we saying? Simply that with a full view of requirements from a client’s business perspective, inter-site connectivity can have a fundamental affect on how the infrastructure as a whole is designed. With this in mind, performance gains can be had as well as reductions in implementation cost as well as on-going running expense. Fixed Network Services Our Fixed Network Services help you with both data and voice communications and include: Inbound minutes Carrier Pre-Select or CPS: A mechanism put in place that routes your voice calls across our network, allowing us to reduce your outbound call costs and provide improved management. Wholesale Line Rental (WLR): Damovo lease the line from BT on your behalf to provide you with single bill. Direct: This is where we provide you with a direct connection to your premises. This service is most economical in situations where we already have nearby fibre access to your premises. Damovo Web-Bill A hosted on-line service which allows you to view, analyse and report on both mobile and fixed telephony service usage. Read more... Non-Geographic numbers This is where we provide you with numbers which you would normally use to receive calls. This facility is often used by call centres and those organisations that require numbers which are geography-independent or need redirection capability in certain situations. ISDN30 and DDIs ISDN30 is a primary rate service, often referred to as a ‘bearer’, for the delivery of digital exchange lines to your premises. DDIs or Direct Dial Inwards are simply the telephone numbers we provide to you. We supply these in conjunction with ISDN30 circuits providing you with the ability to make outbound calls and receive calls. DEL – Direct Exchange Line This is a ‘standard’ analogue telephone line as provided to our homes and smaller businesses. This type of circuit is provided with an associated telephone number. Wide Area Networking As a generic term, WAN circuits are those connections which connect your sites together or connect your sites to another network such as the internet or an MPLS IP-VPN. Circuit types Circuit type Bandwidths available ADSL/SDSL All Leased Lines <2Mb, 2, 4, 8, 34Mb, STM1(155Mb) National and City Ethernet (LES/EPL) 10Mb, 100Mb, GigE High Speed Internet Access All MPLS IP-VPN (Not strictly a circuit type, but uses various circuits to access the shared MPLS core). Access: ISDN/analogue dial-up access. Private Access Broadband (PAB) connections providing 256kbps upstream bandwidth and 512kbps, 2Mbps or up to 8Mbps Rate Adaptive downstream bandwidth. Traditional leased circuit access with bandwidths ranging from 64kbps to 155Mbps as standard. Ethernet delivery at 10Mbps, 100Mbps and 1Gbps. Leased lines Leased lines provide reliable communications links between your sites, offering dedicated, secure bandwidth. National Ethernet National Ethernet delivers speed, flexibility, effectiveness and levels of service that are essential to your business. This method of connection provides a high-capacity, high-performance networking solution, which is a cost-effective alternative to ATM, Frame Relay or 2Mbps and higher leased lines. City Ethernet City Ethernet offers an alternative, cost-effective solution to leased lines, ATM and Frame Relay. Think of it as a LAN cable stretched between two buildings with a speed matching that of your LAN. This avoids the potential bottlenecks caused by a mismatch between the speeds of local and traditional WAN connections. High speed internet access Access bottlenecks are one of the most common complaints from users when using the internet. In a business environment where many users share the same connection this is doubly the case. MPLS IP-VPN Organisations, large and small, are either planning to migrate to or are already deploying Voice over IP services. MPLS IP-VPN is the ideal platform to carry IP voice, video and data traffic across a converged infrastructure. This has the potential of allowing your organisation to benefit from lower infrastructure costs as well as added flexibility and functionality. Here are examples of why your organisation might choose an MPLS IP-VPN: Reducing complexity and cost Improving efficiency Increasing productivity Enabling business agility By using a single network infrastructure for your data, voice and video connectivity this can substantially reduce your costs, your management overheads and at the same time increase flexibility. If you deploy applications that require different levels of network performance, you can benefit from four differentiated classes of MPLS IP-VPN service. These are referred to as Gold, Silver, Bronze and Standard and will forward traffic in each service class in accordance with specified Quality of Service (QoS) metrics. Through discussions with you we identify how this can be used most effectively in your business. Typical usage might be as follows: Class of service Suitable for Typical applications Gold Real-time connectivity Voice over IP, video conferencing Silver Delay-sensitive data Terminal emulation, business-critical data Bronze Lower priority data File and print services Standard Non-critical data Email and web browsing We offer the maximum possible flexibility of service providing you with either managed routers or work with your existing equipment (where compatible). Mobile Network Services We deliver excellent coverage for GSM, GPRS, 3G and EDGE spectrums through our relationships with the leading mobile service providers. If the best option for you is through the use of multiple providers, complexity of management and billing is removed as we manage the service on your behalf. By doing this for you, the complexities that you might otherwise run into are completely eliminated. We deal with the introduction and the on-going management of the service which includes consolidated billing across all providers as well as dealing with any issues that arise. All support – orders, enquiries, faults and billing – are provided via our ITIL-compliant Service Centre in Horsham, UK. In addition, we also supply accessories and insurance. You can choose to transfer your entire mobile phone base to us and keep your existing numbers or we can provide you with a SIM-only solution with a new number on your existing hardware. A tariff plan is set up to suit your user profile, based on an analysis of your last quarter’s call data. We review this tariff at an agreed period and recommend actions when cost savings or performance gains can be made. Monthly service reviews are also available. The benefits of Damovo’s Managed Mobile service include: A single management point of contact for all your mobile communications needs Increased efficiency and a simpler way of keeping track of your mobile communications resources and bills Comprehensive handset options Tariff plans to suit your organisation’s user profile Cost savings through regular tariff and service reviews International roaming facilities via our Service Desk Professional Services A wide range of design, advice and guidance in all aspects of employing ICT technology for creating business advantage. Project Support PRINCE2 expertise provided to ensure client projects are properly defined and managed, delivered on time, on budget and provide a working solution on completion. Business Support A range of non-remedial services which fundamentally improve the efficiency of clients businesses. Operational Support An extensive range of specialist support skills and services delivered to ensure clients' ICT infrastructure with its diverse elements, performs as it should. Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[62] = "Solution Partners - Technology Partners - Partners & Associates - Damovo UK^http://www.damovo.co.uk/solutions-partners.html^Solution Partners - Technology Partners - Partners & Associates - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Working With The Best At Damovo we recognise that to deliver the solutions and services that our clients' need we must have the right associations with the most appropriate suppliers and agencies Technology Partners Solution Partners Specialist Partners Frameworks Memberships Home > Partners & Associates > Technology Partners > Solution Partners Solution Partners   As a Gold Certified Partner, Damovo demonstrates expertise with Microsoft technologies. Damovo has carried out successful customer projects integrating IPT systems from leading PBX vendors into Microsoft's Office Communications Server (OCS) and Exchange 2007 environment, providing customers with a Unified Communications, presence enabled collaboration environment. The Microsoft Gold Certified Partner status and Damovo's current competencies in Information Worker Solutions and Networking Infrastructure Solutions adds further credibility to our consulting and integration capability. Damovo has Gold partner status in the UK and holds advanced specialisations in Unified Communications, Routing and Switching, Security and Wireless LAN. This gives us a close working relationship with Cisco and access to the Cisco support network. It also shows our commitment to providing customers with expertise and knowledge when implementing and supporting leading-edge Cisco solutions. Ivor Jones, lead auditor for the Cisco Channel Certification team, carried out an audit of our offering and said: "Strengths......well there are so many of them. From start to finish you pre-empted every question I had!" Damovo is an Aastra Premium Partner and is the market leader specialising in the supply and support of the Aastra Enterprise voice portfolio. Damovo utilises its breadth of knowledge of voice, contact centre and mobility to maintain and supply more MX-ONE, MD110 and Solidus platforms than any other partner in the UK. Damovo is a Mitel premierPARTNER able to supply and support the complete Mitel portfolio including the Mitel 3300 IP Communications Platform. As a member of the Mitel PARTNERprogram and with premierPARTNER status Damovo can ensure our clients receive access to Mitel's comprehensive demonstration facilities and support functions. Damovo has been supplying and supporting Extreme Networks' LAN equipment for several years, and is an Extreme Advanced Solutions Partner, achieving the highest level of accreditation available. This ensures that we have the resources, skills and assets to meet the demands of the largest enterprise, regardless of the implementation's size and complexity. Damovo is a Meridian Gold Partner in the UK. In delivering Nortel's voice and data portfolio we address infrastructure and support issues for converged networks. We operate Global Competency Centres, which provide an escalation path for service and maintenance issues, and have access to level 3 and level 4 support within Nortel. Damovo UK Our Solutions Our Services What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[63] = "Specialist Partners - Technology Partners - Partners & Associates - Damovo UK^http://www.damovo.co.uk/specialist-partners.html^Specialist Partners - Technology Partners - Partners & Associates - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Working With The Best At Damovo we recognise that to deliver the solutions and services that our clients' need we must have the right associations with the most appropriate suppliers and agencies Technology Partners Solution Partners Specialist Partners Frameworks Memberships Home > Partners & Associates > Technology Partners > Specialist Partners Specialist Partners Network services: Abrient NTL Telewest Verizon BT Wholesale Vialtus (formerly ‘Pipex Business’) Vodafone Red-M Infrastructure: Electron RAD Westell Airetrack Genesys (GETS) Monitoring and management applications: BTS Datapulse Data Track Arc Solutions NetIQ NICE SmartCall Teleware nCircle ITLab Vega Group Damovo UK Our Solutions Our Services What Our Clients Say For More Information… Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[64] = "Application Form - Working at Damovo - Company - Damovo UK^http://www.damovo.co.uk/application-form.html^Application Form - Working at Damovo - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd. Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Working At Damovo > Application Form Application Form Please enter your details below and we will contact you as soon as possible: Please ensure you complete all fields Name: Email: Telephone:     Area of Interest: Sales Marketing Operations HR Commercial IT Finance Administration     Why Damovo:         Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[65] = "Nick Dean - Management Team - Company - Damovo UK^http://www.damovo.co.uk/nick-dean.html^Nick Dean - Management Team - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd. Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Management Team Nick Dean Managing Director Nick Dean joined Damovo as Managing Director for the UK operations on August 8th 2006 bringing with him 25 years' experience in the ICT industry. Nick has held a number of management positions with Ferranti, BIS Group, Cap Gemini and Azlan Group. Back to management list Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[66] = "Steve Denmark - Management Team - Company - Damovo UK^http://www.damovo.co.uk/steve-denmark.html^Steve Denmark - Management Team - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd. Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Management Team > Steve Denmark Steve Denmark Head of Finance and Commercial Operations Steve joined Damovo as Head of Finance and Commercial Operations in May 2003, bringing with him 16 years' experience in the ICT industry. He reports to Nick Dean. Steve is responsible for finance and commercial operations, including procurement activities for Damovo UK. Prior to Damovo, Steve worked for Nortel where he held several senior positions across finance, enterprise, commercial operations and a strategic role in acquisitions. Steve is married with two children. Back to management list Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[67] = "Tom Gutteridge - Management Team - Company - Damovo UK^http://www.damovo.co.uk/tom-gutteridge.html^Tom Gutteridge - Management Team - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd. Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Management Team > Tom Gutteridge Tom Gutteridge Head of Business Development Tom Gutteridge reports to Nick Dean. Tom is responsible for business development within Damovo UK. Specifically Tom's role is to ensure that the company maintains its market leading performance, both in terms of the development of new client-driven services and the securing of new services-orientated business from existing and new markets. Previously, Tom was Head of Technical Services and has held a number of senior roles in services since joining Damovo in 2001. Tom has a long track record of success with both Damovo and Ericsson, playing a pivotal role in developing and delivering both technical and operational excellence throughout his career. Tom has a postgraduate diploma in Management from the University of Kingston-upon-Thames, and is married with four children. Back to management list Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[68] = "Nigel Pearson - Management Team - Company - Damovo UK^http://www.damovo.co.uk/nigel-pearson.html^Nigel Pearson - Management Team - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd. Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Management Team > Nigel Pearson Nigel Pearson Head of Operations Reporting to Nick Dean, Nigel is responsible for the delivery of Damovo´s best in class implementation and support services. Nigel joined Damovo in June 2007 with over 25 years´ experience in the ICT industry, having held management positions with Hoskyns, Cap Gemini, Azlan Group and Global Knowledge. Back to management list Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[69] = "Dave Ware - Management Team - Company - Damovo UK^http://www.damovo.co.uk/dave-ware.html^Dave Ware - Management Team - Company - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Communication Is Everything Convergence and integration of sophisticated communication, presence and collaboration technologies at the desktop, application and network level…this is where Damovo stands out from the crowd. Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Home > Company > Management Team > Dave Ware Dave Ware Head of IS/IT and Business Support Dave joined Damovo in 2001 bringing with him more than 20 years' experience working for Ericsson in application development and support roles. In addition to his IS/IT role he has recently taken on responsibility for managing Damovo's facilities, security and ISO accreditations. Dave is married and has three sons. Back to management list Damovo Group Ltd Our Solutions Our Services Our CSR What Our Clients Say Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
;
s[70] = "FAQ - Information - Damovo UK^http://www.damovo.co.uk/companies-a-z.html^FAQ - Information - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online What Our Clients Say There is no better endorsement than that of a satisfied customer, at Damovo we have over 600 clients and some of them have been kind enough to share their experiences – their issues, their solutions, their results. Case Studies Education Finance Health Local Government Transport FAQs Newsletter Datasheets Home > Information > FAQs > Client Cases A to Z Client Cases A to Z Please note that all case studies are in PDF format - To read them you will need to download Adobe Acrobat Reader Addenbrookes NHS Foundation Trust - We implemented a new Extreme LAN infrastructure to meet growing patient numbers. Aston University - Damovo helped the University become the first in the UK to implement a converged voice, data and video communications solution. Bournemouth University - Through the implementation of a converged voice and data network and use of the latest technology Damovo has helped the University differentiate themselves in a highly competitive environment. The IP solution has resulted in enhanced services for students and cost benefits for the University. Dublin Institute of Technology - We installed an Ericsson VoIP solution, wireless LAN network and unified messaging to create a 21st-century learning environment. East Riding of Yorkshire Council - To meet eGovernment targets on efficiency, we implemented a call centre at the UK's largest unitary authority. ESB - We provided connectivity between ESB's optical fibre backbone and local telecoms service providers to help the utility build a new business line in telecoms. Fexco - Damovo developed a customised workforce management solution based on Teleopti's Contact Centre Coach to reduce management time spent on organising staff shifts. Gloucestershire County Council - Partnership with Damovo has enabled the Council to create its first purpose built call centre and implement IP telephony, offering greater flexibility and call cost reduction for the Council and importantly, increasing the quality of service to its citizens. Lambeth College - Following successful maintenance and support of the MD110 voice platform for several years, Damovo provided and implemented the solution to upgrade the College's LAN infrastructure in line with their strategy to build a communications platform for 21st Century education. London Underground - Damovo was selected to design, manage and support a new and improved communications infrastructure offering greater resilience and operational efficiencies for its mission critical systems. Manchester Metropolitan University - A long-standing voice customer, we installed VoIP to a department moving into new premises - which could not be reached by cabling - to ensure they continued to receive the quality of voice communications they had experienced on the main campus. Network Rail - Damovo recommended and installed an Ericsson contact centre solution to improve the responsiveness of the company's call centre. During the implementation, we demonstrated our flexibility in changing the spec on demand to cater for 4,500 extra users when Network Rail decided to in-source its maintenance. South Kesteven District Council - The Council is now reaping the benefits of having one communications network and one support contract from Damovo, improving access to council services. St Mary's NHS Trust - As the existing voice infrastructure provider, Damovo has implemented a five year plan allowing the Trust to move to a converged future proof network. Surrey Ambulance Service NHS Trust - We installed a Nortel data solution that delivers greater bandwidth, while preparing the Trust for IPT use in the future. University of Bradford - We recommended the University upgrade and future-proof its telecoms and network infrastructure to offer students first-class IT resources. University of Sunderland - As a trusted Partner, who has supported the University's Voice Infrastructure for eighteen years, Damovo provided a comprehensive and independent business case for convergence. University of Surrey, Roehampton - University achieves first class communication solution. A Cisco implementation forms part of an integral ten year technology plan. Waterford Institute of Technology - Damovo installed a controlled Internet access service and integrated it with the Institute's smart card system to enable students to access the Internet from their own accommodation. Weatherbys - When the communications room at Weatherbys caught fire, we were on hand with our disaster recovery service to ensure continuity of voice services. West Middlesex University Hospitals Trust - We implemented a converged solution to support new bandwidth-hungry applications. Our Solutions Our Services Why Damovo? Contact Us FAQs Newsletter Datasheets Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[71] = "Terms & Conditions Of Purchase - Legal - Damovo UK^http://www.damovo.co.uk/terms-purchase.html^Terms & Conditions Of Purchase - Legal - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Terms & Conditions Of Purchase For Maintenance and Support Services For Supply and Installation Home > Legal > Terms & Conditions Of Purchase Terms & Conditions Of Purchase Damovo's Standard Terms and Conditions of Purchase ("Standard Terms") Download these terms and conditions as a PDF (60k) 1 INTERPRETATION 1.1. In these terms and conditions ("Conditions"), the following words shall bear the following meanings: "Associated Companies" means in respect of a party, any company which is the subsidiary company of that party or the holding company of that party, or the subsidiary of that party's holding company, "subsidiary" and "holding company" being as defined in s736 of the Companies Act 1985 (as amended); "Damovo" means Damovo UK Limited and its Associated Companies; "Goods" means all goods, including software and hardware, to be supplied to Damovo by the Supplier pursuant to the Order, as detailed in the Order; "IPR" means patents, copyright, trade marks, rights in proprietary and confidential information, inventions and all other industrial, commercial and intellectual property rights arising anywhere in the world; "Order" means Damovo's order to which these Conditions are attached; "Services" means all services provided or to be provided by the Supplier pursuant to the Order; and "Supplier" means the person, firm or company to whom the Order is addressed. 1.2. In these Conditions, references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced. 1.3. For the purposes of interpretation, the paragraph headings contained herein shall be ignored. 1.4. Any phrase introduced by the terms "including", "include", "in particular" or any similar expression are illustrative and do not limit the sense of the words preceding those terms and shall be deemed to be followed by the words "without limitation". 2 APPLICATION OF TERMS 2.1. Each Order shall be deemed to be an offer by Damovo to purchase Goods or Services subject to these Conditions. No binding contract for the supply of any goods or services shall exist between the Supplier and Damovo until the Supplier accepts the Order. The Supplier shall accept or reject each Order by written notice within 48 hours of its receipt. If it fails to issue such written notice, it shall be deemed to have accepted the Order. 2.2. Unless otherwise agreed by the parties in writing, these Conditions govern the Order to the exclusion of all other terms and conditions, including any terms or conditions contained in the Supplier's quotation, acknowledgement or acceptance of order or otherwise. 2.3. No variation or amendment of the Order or these Conditions shall bind either party unless made in writing and signed by duly authorised officers of both parties. 2.4. The Order shall not affect the parties' obligations or rights under any other agreement between them. 3 PRICE AND PAYMENT TERMS 3.1. All Goods and Services shall be supplied at the price stated on the relevant Order. Value added tax (VAT) shall be payable in addition on receipt by Damovo of a valid VAT invoice. 3.2. No additions to the price given on any Order shall be accepted unless expressly accepted in writing by an authorised employee of Damovo. 3.3. Payment terms shall be within 45 days of receipt by Damovo of a valid tax invoice as specified in Condition 3.1 or within 45 days of final delivery of the Goods or Services, whichever is later. 3.4. Without prejudice to any other right or remedy, Damovo reserves the right to set off any amount owing at any time from the Supplier to Damovo against any amount payable by Damovo to the Supplier under the Order. 3.5. Failure to invoice Damovo for the sums specified in the Order within 6 months of delivery of the Goods or Services will mean the obligation to pay the Supplier pursuant to the Order will cease. 4 CANCELLATION AND DELIVERY 4.1. Damovo may at any time up to 5 business days prior to the due date for delivery, by notice in writing to the Supplier, vary the scheduling of deliveries on the Order, the delivery location or wholly or partly cancel the Order. In the event of any cancellation or variation to an Order by Damovo in accordance with this Condition 4.1, Damovo will not be liable for any costs, charges or losses incurred by the Supplier. 4.2. Delivery of all Goods shall be made to the place of delivery requested in the relevant Order on a DDP basis (as such term is defined in the Incoterms 2000 publication published by the International Chamber of Commerce). 4.3. The Supplier shall be responsible at its own expense for (a) arranging suitable carriage for Goods ordered by Damovo hereunder through a reputable and market competitive firm of carriers and (b) for appropriately insuring the Goods during their carriage and until risk passes to Damovo pursuant to Condition 5. 4.4. The date for delivery shall be specified in the Order, or if no such date is specified then delivery shall take place on such other date as may be agreed between the parties. 4.5. The Supplier may not supply Damovo with the Goods specified in the Order in instalments unless specified in the Order. 4.6. Time for delivery shall be of the essence. 4.7. If the Goods delivered to Damovo are in excess of the quantities ordered Damovo shall not be bound to pay for the excess and any excess will be and will remain at the Supplier's risk and will be returnable at the Supplier's expense. 5 RISK The title to and risk in the Goods (except for title to software) shall pass on delivery to Damovo's premises once inspected and signed for by an authorised employee of Damovo, provided that the foregoing shall not affect the Supplier's responsibility for loss or damage arising from the acts or omissions of its employees, agents or sub-contractors. In the event that Damovo does not inspect and sign for the Goods within 5 days of delivery, title and risk shall be deemed to have passed to Damovo. 6 WARRANTIES 6.1. The Supplier warrants that all Goods, including software: 6.1.1. will conform to their published specification current at the time of the Order; 6.1.2. will be fit for the purpose for which such goods are commonly bought and for any specific purpose made known to the Supplier < by Damovo; 6.1.3. will be free from any defect which impairs their ability to function and operate; 6.1.4. will be free from defects in materials and workmanship; and 6.1.5. will comply with all rules, regulations and other laws applicable to the country of manufacture and/or delivery, including but not limited to all relevant environmental and waste laws. 6.2. The Supplier warrants that it has the necessary rights and consents to supply any of the Goods and/or Services supplied pursuant to the Order. 6.3. In the event that any Goods and/or Services supplied do not conform to any of the foregoing warranties, Damovo shall notify the Supplier and the Supplier shall, at its own cost, repair, restore or replace such Goods and/or Services within 7 days of receipt of such notification or by such other time as may be agreed in writing between the parties and shall otherwise keep Damovo harmless from any cost incurred by Damovo as a result of a breach of any such warranty. 6.4. All Services shall be provided in a timely manner with all reasonable skill, care and attention in accordance with best industry practice by personnel with suitable qualifications, experience and expertise. 6.5. Damovo may assign its rights under this Condition 6 to any of its customers. 6.6. The Supplier shall indemnify and keep fully indemnified Damovo and its customers, employees, agents and subcontractors against all claims, liabilities, losses, damages, costs and expenses (including legal fees and costs) suffered by them or any of their customers as a result of or in connection with a breach of the warranties contained in this Condition 6. 6.7. The Supplier shall maintain in force with a reputable insurance company adequate insurance to cover its potential liabilities under these Conditions and shall upon request by Damovo produce evidence of maintenance of such insurance and payment of all relevant premiums. 7 INTELLECTUAL PROPERTY RIGHTS 7.1. The Supplier warrants that it is the owner or lawful licensee of all IPR in the Goods (including the software) supplied or to be supplied hereunder and that it is legally entitled to supply the Goods and Services to Damovo for the purposes described by Damovo in accordance with these Conditions. 7.2. The Supplier shall indemnify and keep fully indemnified Damovo and its employees, agents and sub-contractors against any claims, liabilities, costs, expenses, damages or losses (including legal fees and costs) suffered by them or any of their customers arising out of or relating to a claim from any third party that the Goods or holding, using, selling, importing or exporting them or their branding or the Services, infringe any IPR of any third party or that otherwise the exercise of Damovo's rights hereunder infringes any IPR of any third party. 7.3. If an allegation of infringement of the type referred to in Condition 7.2 is made and notified to the Supplier, the Supplier shall at its own expense forthwith procure for Damovo, and its customers a licence to enable them to use the Goods and/or Services in accordance with their rights under the Conditions. 8 CONFIDENTIALITY 8.1. The Supplier shall keep in strict confidence all information relating to Damovo's business, customers, clients, products, finances, technical or commercial know-how, specifications, inventions, processes or initiatives which have been disclosed to the Supplier by Damovo or its agents and the terms of the Order, and the Supplier shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know the same for the purpose of discharging the Supplier's obligations to Damovo and shall ensure that such employees, agents or sub-contractors are subject to like obligations of confidentiality as bind the Supplier. 8.2. The foregoing obligations of Condition 8.1 shall not apply to any information which is or becomes generally available to the public through no act or default of the Supplier or its agents or employees. 9 MATERIALS The Supplier shall provide to Damovo (on first delivery of all Goods and on delivery of any modified, improved or upgraded Goods) instructions, operating manuals, user documentation and all other relevant documentation and materials relating to those Goods supplied hereunder and Damovo shall be entitled to copy and provide such to its customers with the Goods. All such documentation shall be in English and shall be accurate and kept up to date in particular in respect of any modifications to the Goods. 10 TERMINATION 10.1. Damovo shall have the right at any time by giving notice in writing to the Supplier to terminate the Order forthwith if: 10.1.1. the Supplier shall fail to observe and perform the terms and conditions of the Order and/or of these Conditions; or 10.1.2. the Supplier shall cease or threaten to cease to carry on business; or 10.1.3. if the Supplier is unable to pay its debts as and when they fall due, if a resolution is passed, or an order made for the winding up of the Supplier (other than voluntary liquidation for the purposes of a reconstruction) or if the Supplier compounds or makes any voluntary arrangement with its creditors, or otherwise has a receiver, administrative receiver, administrator or other similar officer or encumbrancer appointed to it or over all or any part of its assets or the Supplier takes or suffers any similar action in consequence of debt. 10.2. If any Goods and/or Services are not delivered on the due date then, without prejudice to any other rights which Damovo may have, Damovo reserves the right to do any or all of the following: 10.2.1. cancel the Order in whole or in part; 10.2.2. refuse to accept any subsequent delivery of the Goods which the Supplier attempts to make; 10.2.3. recover from the Supplier any expenditure reasonably incurred by Damovo in obtaining goods in substitution from another supplier; 10.2.4. claim damages for any additional costs, loss or expenses incurred by Damovo which are in any way attributable to the Supplier's failure to deliver the Goods and/or Services on the due date. 10.3. Damovo may terminate the provision of any Services on 30 days written notice to the Supplier. 10.4. The termination of the Order, howsoever arising, will be without prejudice to the rights and duties of the parties which have accrued prior to termination or the rights of customers to continue using Goods supplied by Damovo to them. The Conditions which expressly or implicitly have effect after termination will continue to be enforceable notwithstanding termination. 11 ASSIGNMENT 11.1. The Supplier shall not be entitled to assign the Order, or any part of it, without the prior written consent of Damovo. 11.2. Damovo may assign its rights and obligations under the Order or any part of it: 11.2.1. to any Associated Company which acts as a global purchasing or procurement company for it and its Associated Companies; 11.2.2. to a purchaser of the whole, or substantially the whole, of its business; or 11.2.3. to an Associated Company of Damovo provided that such Associated Company shall reassign to Damovo on ceasing to be an Associated Company of Damovo. 12 BRAND/TRADE MARKS Each party acknowledges that the other party retains ownership of all its trade marks, names, brands and logos, and the other party gains no rights to such or to use such except as expressly permitted hereunder or as is reasonably necessary to enable it to perform its obligations hereunder. Damovo shall be entitled to use the Supplier's trade marks and brands to advertise and promote the Goods. 13 FORCE MAJEURE Damovo shall have no liability for failure to comply with any of its obligations hereunder if that failure is as a result of war, hostilities, Act of God, fire, flood, industrial unrest, civil disturbance, the act of any local or national government or authority, shortage or unavailability of raw materials, equipment, labour or fuel, failure of manufacturers, or any other cause beyond the control of Damovo. 14 NOTICES 14.1. Any notice required to be given under the terms of these Conditions shall (unless otherwise provided) be in writing and shall be delivered by hand or sent by prepaid recorded delivery or registered post to the address of each party stated on the Order or to such other address as the parties may notify to each other in writing. Notices shall be deemed to have been received:- 14.1.1. in the case of delivery by hand prior to 5pm on a business day, when delivered and in any other case on the business day following the day of delivery; or 14.1.2. in the case of first class prepaid, recorded delivery or registered post, on the second business day following the day of posting. 15 GENERAL 15.1. If any provision of the Order or these Conditions is rendered void by legislation or declared void by court decree or order or is or becomes illegal, invalid or unenforceable in any respect under the laws of any jurisdiction, the remaining provisions shall be severable and shall not thereby be altered and shall remain in full force and effect. 15.2. A failure to exercise or delay in exercising any right or remedy provided by these Conditions or by law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies. No purported waiver of rights or remedies hereunder shall be effective unless in writing signed by the party whose waiver it purports to be. 15.3. Subject to Conditions 15.3.1 and 15.3.2, no person who is not a party to the Order may enforce any term of it. Conditions 15.3.1 and 15.3.2 set out the basis on which the Contracts (Rights of Third Parties) Act 1999 shall apply to the Order and these Conditions: 15.3.1. the Order shall be enforceable by any Associated Company of Damovo. 15.3.2. the Order and these Conditions may be varied or rescinded by written agreement between the parties and the consent of any person who is not a party to the Order shall not be required for any such variation or rescission. 15.4. The Order and these Conditions shall be governed by and construed in accordance with the laws of England and all disputes shall be subject to the non-exclusive jurisdiction of the English courts. Terms & Conditions for Maintenance and Support Services Terms & Conditions for Supply and Installation Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";
s[72] = "Terms & Conditions For Maintenance & Support Services - Legal - Damovo UK^http://www.damovo.co.uk/terms-support.html^Terms & Conditions For Maintenance & Support Services - Legal - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Terms & Conditions Of Purchase For Maintenance and Support Services For Supply and Installation Home > Legal > Terms & Conditions For Maintenance & Support Services Terms & Conditions For Maintenance & Support Services Damovo's Standard Terms and Conditions for Maintenance and Support Services ("Standard Terms") Download these terms and conditions as a PDF (108k) 1 DEFINITIONS AND INTERPRETATION In this Agreement (being these Terms and Conditions for Support Services, the Statement of Works (Services) and any Schedules) the following words shall have the meanings set out below unless the context requires otherwise. If and to the extent of any inconsistency between these Terms and Conditions and the Statement of Works and any Schedules of this Agreement, these Terms and Conditions shall prevail. Accredited Personnel: where applicable, the nominated representative(s) of the Customer trained in accordance with Clause 16; Commencement Date: the date set out in the Statement of Works (Services); Customer Contact(s): where applicable, the individual(s) named by the Customer for the purposes of liaising with Damovo and facilitating access to the Customer's premises whose details are provided to Damovo in writing; Customer Support Centre: the Customer contact telephone number provided by Damovo to the Customer where Faults are reported, logged and relevant information can be conveyed; Customer Support Request: any request properly made by the Customer under this Agreement; Damovo Documentation: all drawings, designs, diagrams, specifications, manuals, reports and other information and documentation (whether in paper, electronic or other format) supplied to the Customer by Damovo for the purposes of this Agreement; Due Date: each date on which payment is due and payable as set out in the Statement of Works (Services); Fault: a failure of a part and/or the whole of the Maintained Network resulting in materially decreased operating performance. Faults will be classified as either "Critical" or "Non Critical" as agreed between the parties in writing; Hardware: Maintained Hardware and Non-maintained Hardware or either of them; Initial Term: the initial term of this Agreement set out in the Statement of Works (Services); Intellectual Property Rights: all inventions, patents, trade marks, designs, design rights, trade secrets, copyright, database rights, trade, business or company names and other similar rights, whether registered, applied for or unregistered anywhere in the world, whether existing at the date of or during the term of this Agreement; and "Intellectual Property" shall have the corresponding meaning; Maintained Hardware: all hardware to be maintained by Damovo pursuant to this Agreement and which is listed in the Statement of Works (Services); Maintained Network: the Maintained Hardware and the Maintained Software; Maintained Software: all software to be maintained by Damovo pursuant to this Agreement and which is listed in the Statement of Works (Services); Non-maintained Hardware: all hardware belonging to/used by the Customer which is not Maintained Hardware; Non-maintained Software: all software belonging to, licensed to and/or used by the Customer which is not Maintained Software; Parties: Damovo and the Customer, and "Party" means either of them; Passive Support: the investigation and resolution of Customer Support Requests that relate only to "Critical" Faults. In those circumstances, where the Customer Support Request relates to Maintained Software, Damovo shall refer to its library of patches and avoidance procedures for the relevant Maintained Software, and, if it contains a resolution to the Customer Support Request, Damovo shall implement it. Where it does not, Damovo shall inform the Customer and shall cease to have any further obligation or liability to the Customer in respect of the Customer Support Request; Price: all sums payable for the Services, as specified in the Statement of Works (Services) (and as may be amended from time to time in accordance with this Agreement); Services: means the services to be provided by Damovo to the Customer under this Agreement as set out in the Statement of Works (Services); Software: the Maintained Software and the Non-maintained Software or either of them; Specification: where applicable, the specification of the Maintained Network, whether that description relates to hardware or software or both;Statement of Works (Services): the detailed description of the Services to be provided under this Agreement or in the absence of a specific Statement of Works, the corresponding Damovo quotation. Variation: an amendment to this Agreement; Work Around: a solution which enables the Maintained Network to operate in spite of the Fault, minimising the effect of the Fault without resulting in substantial extra inconvenience or expense for the Customer; Working Day: 8.30 am to 5.30 pm, Monday to Friday (inclusive) excluding bank and public holidays in England; Year: the period of 12 consecutive calendar months from the end of the Initial Term and each subsequent 12 month period. 1.1 In this Agreement unless the context requires otherwise: 1.1.1 the singular includes a reference to the plural and vice versa and words importing the masculine shall include the feminine and neuter and vice versa; 1.1.2 references to Clauses and Schedules are to clauses of, and schedules to, this Agreement; 1.1.3 any reference to a statute or statutory provision shall include a reference to that statute or statutory provision as from time to time amended, extended or re-enacted; 1.1.4 references to persons shall include bodies corporate, unincorporated associations and partnerships, and any reference to "Damovo" and "the Customer" shall include references to their respective successors and permitted assigns; and 1.1.5 any reference to "company", "subsidiary" and "holding company" shall be as defined in section 736 of the Companies Act 1985. 2 SERVICES 2.1 Subject to the terms of this Agreement, Damovo shall, where applicable: 2.1.1 ensure that the Services are performed by employees, agents or sub-contractors of Damovo and that such employees, agents or sub-contractors possess suitable skills and experience and perform the Services with reasonable care and skill; 2.1.2 provide the Customer with occasional telephone and email advice on the use and operation of the Maintained Network as set out in the Statement of Works (Services); 2.1.3 assist the Customer in the diagnosis of Faults in relation to the Maintained Software and use its reasonable endeavours to investigate the Fault in accordance with this Agreement including, where technically possible, recommendations for correction and Work Arounds following the report of any Fault by the Customer to the Customer Support Centre; 2.1.4 agree with the Customer the classification of any Fault as Critical or Non Critical to the fundamental operation of the Maintained Network in accordance with the performance targets set out in the Statement of Works (Services) and, in the case of Maintained Software faults, use reasonable endeavours to generate a fix or Workaround and ensure the Maintained Software conforms to the agreed Specification; 2.1.5 diagnose and solve operational Faults remotely. If it becomes necessary to carry out the Services at the Customer's premises and this is not included as part of the core Services to be provided by Damovo to the Customer this shall be deemed an additional service excluded from the Price and such work will be chargeable at the rates agreed by the Parties or in the absence of specific agreement at Damovo's standard service rates in effect from time to time. 3 COMMENCEMENT AND DURATION This Agreement will commence on the Commencement Date and, subject only to earlier termination in accordance with its terms, shall continue in effect for the Initial Term and thereafter for 12 month periods unless and until terminated by either Party by at least 60 clear days’ prior written notice to the other, such notice to expire not before the end of the Initial Term or any subsequent Year period. 4 CUSTOMER OBLIGATIONS 4.1 The Customer shall, at its own expense, without prejudice to the specific obligations set out in the Statement of Works (Services), do the following: 4.1.1 secure all wayleaves, permissions, licences, waivers, consents, registrations and approvals necessary for Damovo, its agents and sub-contractors to provide the Services; 4.1.2 provide a suitable supply of electricity, water, gas, test exchange lines and any other services as Damovo shall reasonably require from time to time; 4.1.3 where applicable, operate the Maintained Hardware and the Maintained Software in accordance with the relevant manufacturer's instructions and recommendations; 4.1.4 where applicable, permit and provide to Damovo acceptable remote diagnostic access to the Maintained Network in accordance with the Statement of Works (Services); 4.1.5 provide or procure the provision of free, safe and unimpeded access to the Customer's premises (or such other premises or sites required by Damovo) to Damovo, its employees, agents and subcontractors for the purposes of providing the Services. To enable access, the Customer shall provide Damovo with a list of Customer Contacts who can be reached during the Working Day; 4.1.6 where applicable, and except as specifically provided in the Statement of Works (Services), not permit anyone except representatives of Damovo and/or its subcontractors to perform support, attempt repairs or undertake any works on the Maintained Network; 4.1.7 where applicable, not modify or make any attachment to any part of the Maintained Network or any Non-maintained Hardware and/or Non-maintained Software which is connected to the Maintained Network without first notifying Damovo in writing and obtaining Damovo's prior written agreement; 4.1.8 where applicable, provide Damovo with a list of all Nonmaintained Software and Non-maintained Hardware linked to or used in conjunction with the Maintained Network and the details of all service-providers offering maintenance and support services for the Non-maintained Software and Non-maintained Hardware; 4.1.9 where applicable, keep on disc and make available to Damovo immediately on request back-up copies of the Software; 4.1.10 where applicable, maintain the number of Accredited Personnel as specified in Statement of Works (Services). 4.2 Damovo will not be liable for any breach of this Agreement that is as a result of any failure by the Customer to comply with the obligations set out at clause 4.1 above. 5 PAYMENT 5.1 In consideration of Damovo providing the Services, the Customer shall pay to Damovo the Price in the instalments and on the dates specified in the Statement of Works (Services). 5.2 If by reason of any increase in the amount of Hardware and/or Software being maintained by Damovo, the cost of labour, materials or transport, or any increase in cost attributable to Government requirements (including without limitation increases in cost occasioned by changes in legislation, regulations or the requirements of any regulatory body), the cost to Damovo at any time of performing its obligations under this Agreement is increased, Damovo may add the amount of the increase to the Price. Damovo shall notify the Customer of the increase, setting out the details together with any relevant background in the notice, as soon as reasonably practicable. 5.3 Without prejudice to clause 5.2 Damovo may increase the Price with effect from any anniversary of the Commencement Date by an amount equivalent to the increase in the All Items Retail Price Index for the immediately preceding period of twelve months. 5.4 Any additional charges made by Damovo to the Customer under this Agreement shall be payable within 30 days from the date of the invoice. 5.6 The Price and any other sums payable under this Agreement are exclusive of value added tax and where appropriate, value added tax shall be added and payable at the then applicable rate. All payments made under this Agreement shall be made without any deduction, withholding or set-off. 5.7 Without prejudice to any other rights and remedies of Damovo, if payment of any sum due under this Agreement by the Customer is delayed by more than 30 days from the relevant payment date, Damovo shall be entitled to charge interest from the relevant payment date at the rate of interest set out in the Late Payment of Commercial Debts (Interest) Act 1998 on the outstanding amount, calculated daily and compounded monthly, and Damovo shall be entitled to suspend provision of the Services until payment is made in full. 6 VARIATIONS 6.1 Either Party may at any time during the continuance of this Agreement request, in writing, a Variation. 6.2 Upon either Party generating a request for a Variation, Damovo shall state in writing the effect the Variation would have on the Services and the Price within fourteen days. 6.3 Neither party shall be bound to accept any request for a Variation and no Variation shall be binding on Damovo or the Customer until Damovo and the Customer have agreed it, including all consequential amendments to either or both of the Services and the Price. If it does agree, this Agreement shall be amended as set out in this clause; the appropriate adjustment to the Price shall be made on the next anniversary of the Commencement Date but with effect from the date of implementation of the Variation. If not, this Agreement shall proceed as if the Variation had not been proposed. Any Variation will be set out in a written document and signed by an authorised signatory for and on behalf of each Party. 7 INTELLECTUAL PROPERTY 7.1 The parties agree and acknowledge that:- 7.1.1 Any Intellectual Property created by Damovo during the course of this Agreement will vest in it absolutely and where applicable will be licensed to the Customer on a non-transferable, non-exclusive basis. 7.1.2 The Customer must ensure that the licenses for the Software which Damovo uses, modifies or has access to in providing the Services permits the activities set out in the Statement of Works (Services) and requested by the Customer from time to time. Any licence or sub-licence which requires Damovo to be a party to it in order to provide the Services must be granted or procured by the Customer. 7.1.3 The Customer will indemnify Damovo against any action brought by a third party for any failure to comply with sub-clause 7.1.2. 7.2 All copyright and other Intellectual Property Rights in the Damovo Documentation shall remain the sole and exclusive property of Damovo. The Customer shall have no rights in such, except that the Customer will have a non-transferable, non-exclusive licence to use such Damovo Documentation as may be reasonably necessary to perform its obligations and exercise its rights under this Agreement. The Customer will not modify or change or translate any of the Damovo Documentation or any part thereof without Damovo's prior written consent and will not make any copies of the Damovo Documentation except as may be reasonably necessary for back up purposes. The Customer agrees that it will not alter or obscure any 'confidential information'(or equivalent), copyright or trade mark notices which appear on the Damovo Documentation. The Customer will ensure that any copies of the Damovo Documentation made by it will contain the same 'confidential information'(or equivalent), copyright and trade mark notices as appear on the original. 7.3 Except as specifically authorised in this Agreement, neither Party shall use the other Party's Intellectual Property Rights without the prior written consent of the other. 8 NEW LAW 8.1 The Customer shall notify Damovo in writing at the earliest opportunity of any legislation, proposed legislation or other new legal requirements or proposed new legal requirements (collectively "Change of Law") that affect any aspect of the Services. 8.2 The additional work occasioned by the Change of Law shall be treated as a Variation, with the consequences as to cost described in Clause 6. 8.3 Damovo shall endeavour to complete the agreed modifications expeditiously, but nothing in this Agreement shall oblige it to complete them in time for the coming into force of the Change of Law. 9 HARDWARE Non-maintained Hardware 9.1 The Customer warrants that, for the duration of this Agreement, any Non-maintained Hardware is fit for its purpose and does not interfere with the proper operation of the Maintained Network. 9.2 The Customer acknowledges that alterations or upgrades to Non-maintained Hardware and Non-maintained Software may necessitate alterations or upgrades to the Maintained Software and/or the Maintained Hardware. The costs of making the alterations or upgrades shall be the sole responsibility of the Customer. 9.3 If the Customer does not comply with any of its obligations under Clause 9.2, Damovo shall not be liable under this or any other agreement or under statute or otherwise for Damovo’s failure to provide the Services in accordance with this Agreement. In addition Damovo at its discretion, may: 9.3.1 terminate this Agreement in accordance with Clause 19; 9.3.2 continue to offer the Services but at a reduced level; or 9.3.3 adjust the Price for maintaining the Services at the same level as provided for in this Agreement. Maintained Hardware 9.4 The Customer acknowledges that the relevant supplier may not continue to support and provide parts for the Maintained Hardware during the term of this Agreement and accordingly the Services may be affected. 9.5 If the relevant third party supplier (or any organisation nominated by it) ceases to provide either support or spare parts for any of the Maintained Hardware during the term of this Agreement, Damovo shall notify the Customer in writing with as much advance notice as is reasonably practicable and shall propose to the Customer alternative arrangements in relation to the same, for example: 9.5.1 a fixed price quotation for upgrading to the latest Maintained Hardware; 9.5.2 replacement hardware offering functionality not materially different from the Maintained Hardware; or 9.5.3 Passive Support for the Maintained Hardware for the unexpired portion of this Agreement; and shall state whether the Price is to be adjusted as a result and if so how and when any additional payment or rebate is to be made. 9.6 If Damovo makes a proposal to the Customer under the preceding subclause, the Customer shall respond within 28 days and if appropriate may select the alternative offered that it prefers. If the Customer fails to respond or declines the proposal, Damovo shall have no further obligation to the Customer to the extent of the impact of the relevant Maintained Hardware on the Maintained Network or any part of it. 10 SOFTWARE 10.1 The Maintained Network may utilise all or some of Maintained Software and/or Non-maintained Software. Maintained Software 10.2 With respect to Maintained Software, during the contracted working hours as set out in the Statement of Works (Services) Damovo shall investigate and use its reasonable endeavours to resolve Customer Support Requests which indicate that a Fault exists and is caused by the Maintained Software, and/or the Maintained Software does not conform with the Specification. The Customer acknowledges that whilst Damovo is responsible for maintaining the Maintained Software for the term of this Agreement, it cannot guarantee that the supplier or manufacturer of the Maintained Software will continue to support the Maintained Software, or any particular version of it, throughout the term of this Agreement. 10.3 If, due to the actions of the manufacturer, Damovo ceases actively to support any element of Maintained Software during the term of this Agreement Damovo shall give all reasonable notice of such cessation to the Customer. Thereafter Damovo shall provide Passive Support for the relevant element of Maintained Software for the unexpired portion of this Agreement. 10.4 On ceasing to support actively any element of Maintained Software, Damovo shall, at Damovo´s discretion, propose to the Customer: 10.4.1 a fixed price quotation for upgrading to the latest Maintained Software release, and/or 10.4.2 a separate long-term upgrade for that element of Maintained Software and its associated hardware; and/or 10.4.3 replacement software offering functionality not materially different from that element of the Maintained Software; and/or 10.4.4 Passive Support for that element of the Maintained Software for the unexpired portion of this Agreement and shall state whether the Price is to be adjusted as a result and if so how and when any additional payment or rebate is to be made. 10.5 If Damovo makes a proposal to the Customer under the preceding subclause, the Customer shall respond within 28 days and if appropriate may select the alternative offered that it prefers. If the Customer fails to respond or declines the proposal then, subject to Clause 10.3, Damovo shall have no further obligation to the Customer to the extent of the impact of the relevant Maintained Software on the Maintained Network or any part of it. Non-maintained Software 10.6 The Maintained Network may depend on Non-maintained Software. If so, the Customer warrants that it is fit for its purpose and will operate as part of a system of which the Maintained Network forms part, and shall remain so for the duration of this Agreement. 10.7 Where the operation of the Maintained Network depends either in whole or in part on Non-maintained Software, the Customer undertakes not to alter or upgrade it without Damovo´s prior written consent, which Damovo shall not withhold unreasonably, and undertakes to put into effect Damovo´s reasonable instructions for implementing the alterations or upgrades. In giving any consent Damovo shall state whether the Price is to be adjusted as a result and if so how and when any additional payment or rebate is to be made. 10.8 The Customer acknowledges that alterations and upgrades to Non-maintained Software may necessitate equivalent alterations or upgrades to all or any of the Maintained Software and/or Maintained Hardware to ensure the same level of service. The costs of the alterations and upgrades required shall be the sole responsibility of the Customer. 10.9 If the Customer either does not comply with its obligations under Clause 10.7 or does not make the alterations or upgrades indicated in Clause 10.8, Damovo shall not be liable under this or any other agreement or under statute or otherwise for Damovo's failure to provide the Services in accordance with this Agreement. In addition, Damovo at its discretion, may: 10.9.1 terminate this Agreement in accordance with Clause 19; 10.9.2 continue to offer the Services under this Agreement but at a reduced level; or 10.9.3 adjust the Price for maintaining the Services at the same level as provided for in this Agreement. 10.10 Without prejudice to Clauses 10.07 to 10.9, where pursuant to this Clause the Customer alters or upgrades the Non-maintained Software, it agrees to submit the Non-maintained Software at its own expense to appropriate testing by Damovo. 11 CUSTOMER SUPPORT REQUEST 11.1 The Customer may make Customer Support Requests from time to time in accordance with the Statement of Works (Services). 11.2 Where expressly stated, the Customer shall ensure that only Accredited Personnel make Customer Support Requests to the Customer Support Centre. The Customer shall ensure that the Fault is correctly designated as Critical or Non Critical. 11.3 On receiving a Customer Support Request, Damovo shall, subject to Clause 4, provide the Services as agreed. It shall do so during the contracted working hours set out in the Statement of Works Services), taking reasonable steps to ensure that no hazard is caused to the Customer's operations, and that no avoidable interruption or interference is caused to any service. Where it provides replacement parts to restore the Maintained Hardware to proper working order the parts removed will become the property of Damovo and the replacement parts installed the property of the Customer. 11.4 Damovo shall keep a service record of the Maintained Hardware and Maintained Software, and shall make it available to the Customer upon the Customer's written request. The service record will cover the immediately preceding period of up to 12 months, during which the Services were provided. 12 EXCEPTIONS AND ADDITIONAL SERVICES 12.1 Damovo shall provide services that are not included within the Price and as set out in the Statement of Works (Services) only (without limitation) where the Customer delivers to Damovo an order form signed by the Customer and Damovo accepts the order in writing and/or performs the services so requested. 12.2 Damovo reserves the right to charge the Customer at Damovo's rate prevailing at the time the charge is incurred for any work done, parts supplied and costs and expenses suffered by Damovo that are outside the scope of the Services and not covered by the Price, or, where applicable, to refuse the service requested. Additional services include without limitation: 12.2.1 consumable items (including standby batteries); 12.2.2 any support of Non-maintained Hardware or Non-maintained Software; 12.2.3 where a Customer Support Request is, in Damovo's reasonable opinion, unnecessary; 12.2.4 where visits by Damovo are wasted by reason of the Customer's breach of Clause 9 or 10 or failure to observe Clause 4; 12.2.5 where the Customer Support Request has arisen because of the Customer's failure to maintain environmental requirements notified in writing from time to time by Damovo to the Customer; 12.2.6 where the circumstances leading to the Customer Support Request are due to neglect, misuse, accidental or wilful damage to the Maintained Network on the part of the Customer, its employees, agents and contractors (other than Damovo and/or its subcontractors); 12.2.7 where the circumstances leading to the Customer Support Request are due to the modification, manipulation, alteration, or addition to or tampering with the Maintained Network or items used in connection with it other than by Damovo and/or its subcontractors or without Damovo's prior written consent. 12.2.8 where the circumstances leading to the Customer Support Request are caused by force majeure; 12.2.9 where the circumstances leading to the Customer Support Request are attributable to an unapproved attachment or modification made by the Customer; 12.2.10 where the Customer requests services to be performed on peripheral devices or items not listed in the Statement of Works (Services) or otherwise outside the Working Day; 12.2.11 where the Customer is requested but denies Damovo remote diagnostic access to the Maintained Network; 12.2.12 where the circumstances leading to the Customer Support Request relate to line wiring; 12.2.13 where the issue relates to the maintenance (or lack thereof) of anti-virus updates or any damage or loss of service in the event a virus infection of a network, server or PC; 12.2.14 without prejudice to anything in this Clause, where the Customer is in breach of this Agreement. 13 TYPE AND LEVEL OF SERVICE 13.1 The service type and level to be provided shall be as detailed in the Statement of Works (Services). 14 RETURN OF SMALL ITEMS OF HARDWARE 14.1 Telephone instruments and other small items of Hardware notified to the Customer in writing are excluded from the call outrepair service. The Customer shall suitably pack and return them at its own risk and expense for repair to Damovo at the address set out in the Statement of Works (Services) or such other address as Damovo may notify from time to time. Repair shall be free of charge during the first year from purchase and shall thereafter be charged at Damovo´s current rates from time to time. 15 TRAINING 15.1 Where specified, Damovo shall provide training in the use of the Maintained Network as set out in the Statement of Works (Services). The Customer shall be responsible for paying any travel or living expenses reasonably incurred by Customer and Damovo personnel attending instruction. 16 FORCE MAJEURE 16.1 In this Agreement, "Force Majeure" means any cause preventing either Party from performing all or any of its obligations which arises from, or is attributable to, acts, events, omissions or accidents beyond the reasonable control of the Party so prevented, including, but not limited to, war, civil disturbance, riot, embargo, any labour dispute (whether involving the workforce of the Party so prevented or any other party), malicious damage, failure of suppliers or subcontractors or inability to obtain supplies, fire, flood, act or omission of Government, highway authorities, or public telecommunications operators, accident or breakdown of machinery. 16.2 If either Party is prevented or delayed in the performance of any of its obligations under this Agreement by Force Majeure, that Party shall forthwith serve notice in writing on the other Party, specifying the nature and extent of the circumstances giving rise to Force Majeure. Subject to the provisions of this clause 16, that Party shall have no liability in respect of the performance of such of its obligations as are prevented by Force Majeure during the continuation of the events and for such time after they cease as is necessary for that Party, using its reasonable endeavours, to recommence its affected operations in order for it to perform its obligations. 16.3 If either Party is prevented from performing its obligations for a continuous period in excess of 3 months, the other Party may terminate this Agreement forthwith on service of written notice. In such circumstances, neither Party shall have any liability to the other, except that rights and liabilities which accrued prior to such termination (other than those arising directly from or attributable to the Force Majeure) shall continue to subsist. 16.4 The Party claiming to be prevented or delayed in the performance of any of its obligations under this Agreement by reason of Force Majeure shall use all reasonable endeavours to bring the Force Majeure to a close or to find a solution by which the Agreement may be performed, despite the continuance of the Force Majeure. 16.5 Force Majeure does not release either Party from any obligation to pay money under this Agreement. 17 LIMITATION OF LIABILITY 17.1 Nothing in this Agreement shall limit or exclude, or be read as an attempt to limit or exclude, any liability of either Party in relation to death or personal injury caused by its negligence or due to its fraud or any other liability that may not be limited or excluded by law. 17.2 Subject to clause 17.1, each Party shall be liable to the other for loss of or damage to the other Party's premises caused by the negligence of its employees, subcontractors or agents provided that the total aggregate liability of each Party in respect of all such loss or damage shall be limited to £2,000,000. 17.3 Subject to clauses 17.1 and 17.2, the entire aggregate liability of each Party to the other in connection with this Agreement, including for any breach of its contractual obligations (including but not limited to claims arising in respect of a breach of warranty); breach of statutory duty; and for any representation, statement or tortious act or omission, including negligence, shall be limited to the greater of £50,000 or an amount equal to the Charges paid by the Customer to Damovo, save that nothing in this clause shall be taken to limit the liability of the Customer to pay the Charges. 17.4 Subject to clause 17.1, neither Party will have any liability to the other pursuant to this Agreement for any loss of profits or goodwill, loss of business, business interruption, loss of data, loss of anticipated savings, in each case whether direct or indirect, or for any type of special, indirect, or consequential loss or damage, or loss or damage suffered by the other Party as a result of any action brought by a third party, even if the loss or damage was reasonably foreseeable or that Party had been advised of the possibility of the other Party incurring it. If, and to the extent, a Party is found liable for any such loss, that Party´s liability will be limited as specified under clause 17.3. 17.5 Each Party shall maintain, with a reputable insurer carrying on business in the United Kingdom, a comprehensive insurance policy in respect of their respective liabilities under this clause 17. 18 TERMINATION 18.1 Damovo shall have the right (without prejudice to its other rights and remedies) to terminate this Agreement immediately by notice in writing to the Customer in any of the following events: 18.1.1 a liquidator (other than for the purpose of solvent amalgamation or reconstruction), administrative receiver, administrator or receiver is appointed in respect of the whole or part of the assets or undertakings of the Customer or the Customer enters into an arrangement or composition with all or a class of its creditors, or it becomes unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986, or other circumstances arise that entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to make a winding-up order in relation to the Customer, or, being an individual or firm, the Customer enters into bankruptcy; or 18.1.2 any event analogous to any of the eventualities described in Clause 18.1.1 occurs in respect of the Customer; or 18.1.3 a meeting is convened or a petition filed with a view to any of the eventualities described in Clause 18.1.1 or Clause 18.1.2; or 18.1.4 the Customer fails to make any payment when it becomes due to Damovo or defaults in the due performance or observance of any material obligation under this Agreement or any other agreement with Damovo and (in the case of a breach capable of remedy) fails to remedy it within 30 days of the date of a written notice by Damovo requiring it to do so; or 18.1.5 the Customer ceases, or threatens to cease, to carry on business; or 18.1.6 licences granted to Damovo and required for the purposes of the Services or any one or more of them, or Damovo's agency in respect of them, expire or are revoked, in which event Damovo shall give to the Customer the maximum period of notice of termination reasonably practicable in the circumstances; or 18.1.7 the Customer has provided Damovo with any false, inaccurate or misleading information for the purpose of obtaining the Services (or any of them); or 18.1.8 the Customer is suspected, in Damovo's reasonable opinion, of involvement with fraud or attempted fraud or any other criminal offence in connection with the use of the Hardware or the Software. 18.2 The Customer shall have the right (without prejudice to its other rights and remedies) to terminate this Agreement immediately by notice in writing to Damovo in any of the following events: 18.2.1 a liquidator (other than for the purpose of solvent amalgamation or reconstruction), administrative receiver, administrator or receiver is appointed in respect of the whole or part of the assets or undertakings of Damovo or Damovo enters into an arrangement or composition with all or a class of its creditors, or it becomes unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986, or other circumstances arise that entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to make a winding-up order in relation to Damovo; or 18.2.2 any event analogous to any of the eventualities described in Clause 18.2.1 occurs in respect of Damovo; or 18.2.3 a meeting is convened or a petition filed with a view to any of the eventualities described in Clause 18.2.1 or Clause 18.2.2; or 18.2.4 Damovo defaults in the due performance or observance of any material obligation under this Agreement and (in the case of a breach capable of remedy) fails to remedy it within 30 days of the date of a written notice by the Customer requiring it to do so. 18.3 Nothing in this Clause shall, in the event of a Critical Fault, prevent the Customer from taking emergency action to meet its operational requirements. If the emergency action results in Damovo incurring additional costs in providing the Service, the Customer shall reimburse those costs. 18.4 Any termination of this Agreement shall be without prejudice to any other rights or remedies a Party may be entitled to under this Agreement or at law and shall not affect any accrued rights or liabilities of either Party nor the coming into or continuance in force of any provision of this Agreement which is expressly or by implication intended to come into or continue in force on or after termination. 18.5 In the event that this Agreement or any of the Sites listed in the Statement of Works (Services) is/are terminated either during the Initial Term (during which period the parties agree and acknowledge there to be no termination for convenience permitted) or prior to the expiry of any subsequent renewal period, otherwise than for material breach on the part of Damovo, the amount payable by the Customer by way of a premature termination fee shall be equal to the full support costs for the Initial Term or any renewal period less the basic premium payments already received. In no event shall the termination fee when added to the basic premiums already received exceed the sum that would have been payable had the Agreement run the full term. 19 SUSPENSION OF SERVICES 19.1 Damovo may at its sole discretion suspend forthwith provision of the Services either in whole or in part until further notice on notifying the Customer either orally (confirming such notification in writing) or in writing if: 19.1.1 Damovo shall be entitled to terminate this Agreement in accordance with Clause 18.1; or 19.1.2 Damovo shall be obliged to comply with an order, instruction or request of Government, regulatory authority, emergency services organisation or other competent authority. 19.2 Any exercise or non-exercise by Damovo of its right of suspension in respect of an event referred to in this Clause shall be without prejudice to Damovo's right to terminate this Agreement subsequently in respect of the same or any other event. 19.3 The Customer shall reimburse Damovo all costs and expenses incurred through the implementation of any such suspension or the recommencement of the provision of the Services as appropriate arising out of an event referred to in Clause 19.1.1. 19.4 If Damovo duly suspends the Services in circumstances of the Customer misusing the Hardware or the Software contrary to the provisions of this Agreement, Damovo may refuse to restore the Services until it receives an assurance from the Customer acceptable to Damovo that there will be no further relevant contravention of this Agreement by the Customer, its officers, employees or agents. 20 CONFIDENTIALITY 20.1 Neither Party shall use, copy, adapt, alter, disclose or part with possession of any information or data of the other that is disclosed or otherwise comes into its possession directly or indirectly as a result of this Agreement and that is of a confidential nature ("Confidential Information") except as strictly necessary to perform its obligations or exercise its rights under this Agreement, provided that this obligation shall not apply to Confidential Information that: 20.1.1 the receiving Party can prove was already in its possession at the date it was received or obtained; or 20.1.2 the receiving Party obtains from some other person without any breach of confidentiality; or 20.1.3 comes into the public domain otherwise than through the default or negligence of the receiving Party or that is independently developed by or for the receiving Party. 20.2 Nothing in this Clause shall prevent either Party disclosing any Confidential Information to the extent that it is required to disclose it by law or by order of any court or is under an obligation to disclose it to any government body, agency or regulatory body, provided that the Party seeking to rely on this Clause 21.2 gives to the other Party reasonable written notice of its intention to disclose. 20.3 The Parties shall ensure that their respective employees, agents and subcontractors comply with the provisions of this Clause 21 and the Parties shall be liable to each other for any breach of the provisions of Clause 21 by their respective employees, agents or subcontractors. 20.4 The obligations in this Clause shall continue in force notwithstanding termination of this Agreement for any reason. 21 GENERAL 21.1 Neither Party will be liable for any delay or failure in the performance of their obligations under this Agreement where it is directly caused by circumstances beyond their reasonable control (in this Agreement, "Force Majeure").Force Majeure does not release either Party from any obligation to pay money under this Agreement. 21.2 Any failure or delay on the part of either Party to exercise any power or right under this Agreement shall not operate as a waiver of it, nor shall any single or partial exercise of any such right or power preclude any other or further exercise of the right or power. 21.3 Neither Party shall be entitled to assign or otherwise transfer or dispose of this Agreement or any of its rights or obligations under it without the other’s prior written consent, such consent not to be unreasonably withheld or delayed. 21.4 Either Party may make public statements or announcements, whether to the press or otherwise, concerning the existence of, and in broad terms only (and, in particular, not to include details of the commercial terms of this Agreement), the nature of this Agreement. 21.5 A person who is not a Party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of this Agreement. 21.6 Save as provided in clause 9.2, nothing in this Agreement shall be construed as establishing or implying any partnership, joint venture or a relationship of principal and agent between the Parties. 21.7 This Agreement constitutes the entire agreement between the Parties relating to the Works and supersedes all prior oral or written proposals, understandings or communications. This Agreement may not be varied except in writing and any variation shall not be binding until signed by both Parties. 21.8 The Customer acknowledges that in the course of performance of this Agreement it may provide certain personal data (as defined in the Data Protection Act 1998 or any replacement thereof) to Damovo regarding its employees, sub-contractors and other third parties, in particular names and addresses of such persons. The Customer further acknowledges that Damovo may wish to disclose such data to its suppliers for various purposes connected to this Agreement, including without limitation so that suppliers can assist Damovo to carry out its obligations hereunder or so that suppliers have details of contacts for the purposes of software licences. The Customer directs Damovo to disclose such data (and warrants that it has all necessary consents and permissions required for the giving of such direction) to its suppliers in accordance with this clause as Damovo may require to disclose in order to perform its obligations under this Agreement, whether those suppliers are in the United Kingdom or elsewhere in the world. 21.9 This Agreement shall be governed by and construed solely in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts. Damovo UK Limited ("Damovo") Standard Terms and Conditions for Support Services (MAI200602) © 2006 Damovo UK Limited (CRN 04166889), Broadlands Business Park, Langhurstwood Road, Horsham W Sussex RH12 4QP, UK. Terms & Conditions of Purchase Terms & Conditions for Supply and Installation Damovo UK Our Solutions Our Services Why Damovo? 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s[73] = "Terms & Conditions for Supply & Installation Hardware / Software - Legal - Damovo UK^http://www.damovo.co.uk/terms-supply.html^Terms & Conditions for Supply & Installation Hardware / Software - Legal - Damovo UK Home Contact Solutions Unified Comms Mobility Networking IP Telephony Network Security Contact Centres Convergence Solutions For Your Industry Health Education Local Government Finance Transport & Logistics Emergency Services Services Damovo 360 Professional Services Project Support Business Support Operational Support Designing Your Service Delivering Your Services Managed Services Partners & Associates Technology Partners Frameworks Memberships Company Damovo UK News Management Team Client Area Working At Damovo Why Damovo? Information Case Studies FAQs Newsletter Datasheets Shop Online Damovo UK Damovo is a leading provider of technology services and solutions in the ICT arena. We have more than 30 years' experience in designing, delivering and supporting complex communication networks and integrated business applications Terms & Conditions Of Purchase For Maintenance and Support Services For Supply and Installation Home > Legal > Terms & Conditions for Supply & Installation Hardware / Software Terms & Conditions for Supply & Installation Hardware / Software Damovo's Standard Terms and Conditions for Supply & Installation Hardware / Software ("Standard Terms") Download these terms and conditions as a PDF (112k) 1 DEFINITIONS AND INTERPRETATION In this Agreement (being these Damovo Terms and Conditions for Supply and/or Installation, the Statement of Works and any Schedules) the following words shall have the meanings set out below unless the context requires otherwise. If and to the extent of any inconsistency between these Terms and Conditions and the Statement of Works and any Schedules of this Agreement, these Terms and Conditions shall prevail. Acceptance Criteria: the criteria set out in the Statement of Works or the Implementation Programme against which Damovo performs tests to verify that the Hardware and Software function is in accordance with this Agreement. Charges: the sums specified in the Statement of Works as may be amended from time to time in accordance with this Agreement. Customer: the entity specified as such in a Statement of Works. Damovo Licence: the licence (if any) identified in the Statement of Works entered into between the Parties in relation to the use by the Customer of Software owned by Damovo. Hardware: all materials, plant, equipment and hardware to be supplied by Damovo under this Agreement and as set out in the Statement of Works. Implementation Programme: the programme for implementation of the works as agreed in writing between the Customer and Damovo, including the events to form part of such programme and the timing and sequence thereof as such may be amended from time to time in accordance with this Agreement. Unless agreed to the contrary, such a programme shall be used for planning and estimating purposes only and shall not be contractually binding. Intellectual Property Rights: inventions, patents, trade marks, designs, design rights, trade secrets, copyright, database rights, trade, business or company names and other similar rights, whether registered, applied for or unregistered anywhere in the world, whether existing at the date of or during the term of this Agreement. Parties: Damovo and the Customer. Premises: the place or places of business of the Customer where the Hardware and Software are to be delivered and installed and where the Works are to be carried out, as identified in the Statement of Works. Site Survey: the report (as may be amended from time to time in accordance with this Agreement) produced by Damovo of any survey of the Premises it may carry out pursuant to clause 3.2. Software: all computer programs and associated documentation to be provided by Damovo under this Agreement as set out in the Statement of Works. Where such Software is owned by a third party it is described as “Third Party Software”. Statement of Works: the detailed description of the Works and the materials to be provided under this Agreement. Third Party Licence: the licence (if any) identified in the Statement of Works that Damovo shall procure is g,pranted to the Customer by the owner or authorised licensor of any Third Party Software to be provided on a directly licensed basis pursuant to this Agreement. Third Party Sublicence: the sub-licence (if any) identified in the Statement of Works that Damovo is to grant the Customer in respect of the use of any Third Party Software to be provided on a sublicensed basis pursuant to this Agreement. Working Day: 8.30 am to 5.30 pm, Monday to Friday excluding public holidays in England. Works: the supplies and services identified in the Statement of Works that are to be provided to the Customer by Damovo pursuant to this Agreement. 2 SCOPE OF WORKS Subject to the terms of this Agreement and to the Customer’s compliance with its obligations hereunder, Damovo shall deliver and install the Hardware and Software to the Premises in accordance with the Implementation Programme and carry out the Works with reasonable skill, care and diligence. It is agreed that unless otherwise agreed, delivery and installation shall take place during the Working Day. The Works shall not include the provision of support and/or maintenance for the Hardware and Software. If the Customer wishes Damovo to provide the same, such services shall be provided under a separate agreement on terms to be agreed between the Parties. 3 SITE SURVEY AND IMPLEMENTATION PROGRAMME 3.1 Prior to commencing the Works Damovo shall submit to the Customer for its approval a detailed programme showing the events, indicative timing and sequence thereof for each separate stage of the Works. Once approved by the Customer this shall form the Implementation Programme. If not approved within 10 Working Days, the proposed programme shall be deemed to have been rejected and either Party shall be entitled to terminate the Agreement with immediate effect and Damovo shall be entitled to recover its reasonable costs incurred up to the date of the termination. 3.2 Damovo shall have the right to carry out a survey of the Premises and prepare a Site Survey. If the Site Survey reveals that additional work is required to enable the Works to proceed, the Parties shall meet to agree the same prior to the preparation and approval of the Implementation Programme. If the Parties cannot agree the scope of such additional work within 6 weeks, Damovo shall be entitled to terminate this Agreement with immediate effect and recover its reasonable costs incurred up to the date of termination. 4 CUSTOMER OBLIGATIONS 4.1 The Customer undertakes, at its own expense, to: 4.1.1 provide free, safe and unimpeded access to the Premises to Damovo's personnel and any of its sub-contractors during the Working Day (or out-of-hours as the Parties may agree) to enable Damovo and any of its sub-contractors to prepare any applicable Site Survey and carry out the Works; 4.1.2 prepare the Premises in accordance with the Site Survey and the Implementation Programme; 4.1.3 provide a suitable supply of electricity, water, gas, test exchange lines, all required electrical and mechanical items and fittings (other than the Hardware and Software) and any other services as Damovo shall reasonably require from time to time; 4.1.4 provide access to all personnel, information, data and other inputs and materials (including relevant health and safety information) as Damovo shall reasonably require from time to time; 4.1.5 secure any wayleaves, landlord permissions and any other licences necessary for, and/or as reasonably required by, Damovo and any of its sub-contractors to carry out the Works; 4.1.6 take all reasonable steps to ensure the health and safety of Damovo employees, agents and sub-contractors; and 4.1.7 in connection with the provision by Damovo of training (if any) as set out in the Statement of Works, it shall be responsible for paying any travel or living expenses reasonably incurred by Customer or Damovo personnel attending training courses. 4.2 If preparations are not completed in accordance with and to the standards required by the Implementation Programme and clause 4.1, and Damovo incurs additional costs as a result, Damovo shall be entitled to recover the additional costs from the Customer. Furthermore to the extent that such failures cause delays to the Works then Damovo shall be relieved from any failure to meet its obligations arising from such failures. 4.3 The Customer shall not attach to the Hardware any equipment or load onto the Hardware any software not supplied or installed by Damovo under this Agreement without Damovo’s prior written consent. Damovo reserves the right to invoice the Customer and the Customer agrees to pay for reimbursement of any costs or expenses reasonably incurred by Damovo as a result of making, removing or replacing any attachment to the Hardware. 4.4 The Customer shall notify Damovo in writing at the earliest opportunity of any legislation, proposed legislation or other new legal or regulatory requirements or proposed new legal or regulatory requirements specifically related to it or its industry (collectively a Damovo UK Limited (“Damovo”) Standard Terms and Conditions for Supply and Installation (SUI200602) ©2006 Damovo UK Limited (CRN 04166889), Broadlands Business Park, Langhurstwood Road, Horsham W Sussex RH12 4QP, UK. “Change of Law”) that affect any aspect of the Works. If additional work such as modifications to the Hardware or Software is required due to the Change of Law, it and any related charges shall be agreed between the Parties in writing, with any additional costs being agreed accordingly. Damovo shall endeavour to complete any agreed additional work expeditiously, but nothing in this Agreement shall oblige it to complete them in time for the coming into force of the Change of Law. Damovo shall be entitled to recover any additional costs incurred as a result of a Change in Law. 5 ACCEPTANCE 5.1 Damovo shall test the Hardware and Software against the Acceptance Criteria. If no Acceptance Criteria are specified in the Statement of Works or the Implementation Programme, Damovo shall notify the Acceptance Criteria it intends to use to the Customer in writing no less than 5 Working Days prior to the commencement of the tests. 5.2 The Customer shall be entitled to be present during the testing of the Hardware and Software. If the Customer fails to attend the tests on the date(s) reasonably specified by Damovo, Damovo shall be entitled to proceed in the Customer’s absence. 5.3 Subject to clauses 5.5 and 5.6, where the Hardware and Software meet the Acceptance Criteria, Damovo shall provide the Customer with a copy of the test results at which point the Works (excluding any training of the Customer by Damovo) shall be deemed to have been accepted by the Customer. 5.4 If the Hardware and Software or any part of them fail to meet the Acceptance Criteria (other than for the reasons set out in clauses 5.5 and 5.6), Damovo shall use all reasonable endeavours to remedy the failure without undue delay and shall conduct repeat tests on a date or dates notified by Damovo to the Customer. 5.5 It is understood and agreed that (i) the Acceptance Criteria shall be deemed to have been complied with if they are met in all material respects; and (ii) the Hardware and Software shall not be prevented from satisfying or meeting their Acceptance Criteria due to minor faults that do not materially affect their performance. If, notwithstanding any deemed acceptance pursuant to this clause, there are any outstanding faults in the Works then Damovo shall use all reasonable endeavours to rectify the same without undue delay, but such faults shall not affect acceptance of the Works. 5.6 Notwithstanding the rest of clause 5, the Acceptance Criteria shall be deemed to have been complied with and the tests successfully completed if: (i) any of the Acceptance Criteria are not met due to an act or omission of the Customer; (ii) the Customer prevents Damovo from carrying out the tests for a period of 4 weeks or more; or (iii) if the Hardware or Software are put into operational use by the Customer at any time. 6 OWNERSHIP AND RISK Risk of damage to or loss of the Hardware, Software and/or any materials provided to the Customer by Damovo shall pass to the Customer on their delivery to the Premises, or, if Damovo is prevented from delivering them due to the acts or omissions of the Customer, the date on which Damovo notifies the Customer that the Hardware, Software and/or any other material is ready for delivery. Title in any materials provided hereunder shall not pass until all Charges are paid in full. PAYMENT 7.1 In consideration of Damovo carrying out the Works the Customer shall pay to Damovo the Charges within 30 days of the date of any applicable invoice or in accordance with such other payment arrangements set out in the Statement of Works. 7.2 All sums payable under this Agreement are exclusive of value added tax and any other applicable taxes. Where appropriate, value added tax shall be added and payable at the then applicable rate. All payments to be made under this Agreement shall be made without any deduction, withholding or set-off. 7.3 Without prejudice to any other rights and remedies of Damovo, if payment of any sum due under this Agreement by the Customer is delayed beyond the date specified in clause 7.1, Damovo shall be entitled to charge interest at the rate of interest set out in the Late Payment of Commercial Debts (Interest) Act 1998 on the outstanding amount, calculated daily and compounded monthly, and Damovo shall be entitled to suspend the carrying out of the Works until payment is made in full. 8 WARRANTIES 8.1 In relation to the Hardware and the Third Party Software, Damovo warrants to the Customer in terms of the warranties received by Damovo from the relevant manufacturer and/or as set out in any relevant Third Party Sublicence as at the date of this Agreement. In relation to the Software owned by Damovo, Damovo warrants to the Customer as at the date of this Agreement in terms of the warranties set out in the Damovo Licence. 8.2 Provided that each item of Hardware and Software (in this clause 8 and in clause 10, all together, the “Materials”) operates according to its own specifications, Damovo warrants to the Customer that the Works will conform to the specification set out in the Statement of Works for a period of twelve months from acceptance, or deemed acceptance, pursuant to clause 5 (the“Works Warranty”). The Customer shall notify Damovo as soon as it becomes aware of any breach of this Works Warranty and shall provide reasonable assistance to Damovo in reproducing the circumstances giving rise to the breach. On receipt of such notification and assistance, as the Customer´s sole and exclusive remedy for breach of the Works Warranty, Damovo shall (as its sole and exclusive liability for the same) use its reasonable endeavours to remedy the breach of Works Warranty as soon as reasonably practicable. 8.3 Without prejudice to terms of any supplier warranties referred to in clause 8.1, the warranties set out in clauses 8.1 and 8.2 shall not apply in the event that any defects in the Works are caused by any of the following: 8.3.1 the Works, or any of the Materials being used other than in accordance with Damovo's and the relevant suppliers' instructions and the terms of this Agreement (whether by being amended or modified other than by Damovo or with Damovo's prior written consent or otherwise); or 8.3.2 the Customer failing to implement any updates or error corrections provided by Damovo; or 8.3.3 an error in any software or hardware used with any Materials except as supplied by Damovo; or 8.3.4 any unauthorised attachment made to the Hardware by the Customer or any previously authorised attachment that is subsequently notified as being or potentially being detrimental to the efficient operation of the Hardware or Software that the Customer then fails to remove or replace; 8.3.5 any accident with, or misuse of, or abuse of, any Materials or Works or any negligence by the Customer or any third party. 8.4 Except as expressly provided in this clause, Damovo gives no warranties and makes no representations in respect of the Works and the Materials, or their quality or fitness for purpose or otherwise and all conditions or warranties implied by statute or otherwise are hereby excluded to the fullest extent permitted by law. 9 INTELLECTUAL PROPERTY RIGHTS 9.1 The parties agree that any Intellectual Property Rights arising in materials owned by Damovo prior to the date of this Agreement or created by Damovo during the course of this Agreement will vest in it absolutely and where applicable will be licensed to the Customer on a non-transferable, non-exclusive basis to use as may be reasonably necessary for the Customer to perform its obligations and exercise its rights under this Agreement. In no event shall the Customer acquire title to any of the Intellectual Property Rights arising in the Software or any other material supplied to it by Damovo whether as part of the Works or otherwise. The Customer will not modify or change or translate any materials provided by Damovo without Damovo's prior written consent and will not make any copies of the same except as may be reasonably necessary for back up or security purposes. The Customer agrees that it will not alter or obscure any copyright or trade mark notices which appear on any materials provided to it. The Customer will ensure that any copies of such materials made by it will contain the same copyright and trade mark notices as appear on the original. 9.2 By signing this Agreement, the Customer agrees to be bound by, and comply with, the terms of all Third Party Licences and Third Party Sublicences and to sign any Third Party Licence that any third party Intellectual Property Rights owner may require the Customer to sign. The Customer confirms that any click or shrink wrap Third Party Licence or Third Party Sublicence deemed to come into effect by being opened or loaded by Damovo in the course of the Works shall be deemed to have been entered into by Damovo as the agent of the Customer, and the Customer confirms that Damovo has its express consent to do so and that it will comply with the terms of the same as if it had opened or loaded the same. 10 IP INFRINGEMENT ALLEGATIONS 10.1 Other than as provided in clause 10.3 below, Damovo gives no warranty and makes no representation to the Customer as to whether any Materials or their use by the Customer will infringe any third party rights, including Intellectual Property Rights and any terms which may otherwise have been implied into this Agreement to that effect are hereby expressly excluded to the maximum extent permitted by law. 10.2 This clause 10 sets out Damovo's entire responsibility and liability to the Customer, and the Customer's sole rights and remedies, against Damovo, in respect of allegations of infringement of rights, including Intellectual Property Rights, made against the Customer by a third party or by the Customer ("Infringement Allegation") relating to any Materials or its (or their) use. 10.3 In respect of the Software owned by Damovo, Damovo's entire responsibility and liability to the Customer in respect of Infringement Allegations are set out in the Damovo Licence and the Customer shall have no rights or remedies against Damovo in respect of such Infringement Allegations other than under the Damovo Licence. 10.4 If the Customer receives notification of an Infringement Allegation relating to the Third Party Software, third party Hardware or third party Software media (in this clause, together, The "Third Party Materials"), the Customer shall forthwith notify Damovo and shall allow Damovo or if Damovo requests, the manufacturer or supplier to Damovo, to conduct the handling of such Infringement Allegation and any negotiations or litigation following thereon, and to settle any such Infringement Allegation at its own cost. The Customer shall make no admission or acknowledgement in respect of such Infringement Allegation without Damovo's prior written consent. The Customer shall give all reasonable assistance (at Damovo's cost) to Damovo and such manufacturer or supplier in any proceedings that Damovo or such manufacturer or supplier may decide to institute or defend in connection with such Infringement Allegation. Notwithstanding the foregoing, the Customer acknowledges that the Customer's rights against Damovo, in respect of any Infringement Allegation in respect of any of the Third Party Materials, are the same as, and limited to, and subject to the same terms as, Damovo's rights against the manufacturer or supplier of that Third Party Materials in respect of that Infringement Allegation. Accordingly the Customer acknowledges that Damovo shall only have obligations or liabilities to the Customer in respect of an Infringement Allegation in respect of any Third Party Materials to the extent that it is able to pass on such obligations or liabilities to the manufacturer or supplier of such Third Party Materials and to the extent that Damovo is not able to pass on such liabilities or obligations to such manufacturer or supplier, Damovo shall have no liability or obligation to the Customer in respect thereof. 10.5 If an Infringement Allegation is made or in Damovo's reasonable opinion is likely to be made in relation to any Third Party Materials, the Customer shall forthwith, on written request from Damovo, immediately discontinue its use of the relevant Third Party Materials. If it fails to do so, the Customer shall have no further rights against Damovo and Damovo shall have no further obligations to the Customer, in respect of such Infringement Allegation. 10.6 If an Infringement Allegation is made, or in Damovo's reasonable opinion is likely to be made in relation to any Third Party Materials, Damovo may, on the request of the supplier or manufacturer of the relevant Third Party Materials, at its discretion, modify or replace the relevant Third Party Materials so as to avoid the infringement provided the modified or replaced Third Party Materials has substantially the same functionality and performance, or obtain for the Customer the right to continue using the relevant Third Party Materials. If the supplier or manufacturer of the relevant Third Party Materials terminates Damovo's rights to such Third Party Materials, as a result of an Infringement Allegation or its belief that one is likely to be made, Damovo may terminate the Customer's rights to use such Third Party Materials forthwith on written notice to the Customer, without liability. 10.7 If any Third Party Licence gives the Customer direct rights against the relevant supplier or manufacturer in respect of an Infringement Allegation, the Customer shall be obliged to pursue and exhaust those rights against the said supplier or manufacturer before it is entitled to make a claim against Damovo hereunder. If Third Party Software is sub-licensed by Damovo under a Third Party Sublicence, and such Third Party Sublicence contains provisions relating to Infringement Allegations, such provisions shall apply to the exclusion of the provisions in this clause and the Customer's sole rights and remedies against Damovo in respect of such Infringement Allegation shall be under the terms of the Third Party Sublicence. 11 LIMITATION OF LIABILITY 11.1 Nothing in this Agreement shall limit or exclude, or be read as an attempt to limit or exclude, any liability of either Party in relation to death or personal injury caused by its negligence or due to its fraud or any other liability that may not be limited or excluded by law. 11.2 Subject to clause 11.1, each Party shall be liable to the other for loss of or damage to the other Party´s premises caused by the negligence of its employees, subcontractors or agents provided that the total aggregate liability of each Party in respect of all such loss or damage shall be limited to £2,000,000. 11.3 Subject to clauses 11.1 and 11.2, the entire aggregate liability of each Party to the other in connection with this Agreement, including for any breach of its contractual obligations (including but not limited to claims arising in respect of a breach of warranty); breach of statutory duty; and for any representation, statement or tortious act or omission, including negligence, shall be limited to the greater of £50,000 or an amount equal to the Charges paid by the Customer to Damovo, save that nothing in this clause shall be taken to limit the liability of the Customer to pay the Charges. 11.4 Subject to clause 11.1, neither Party will have any liability to the other pursuant to this Agreement for any loss of profits or goodwill, loss of business, business interruption, loss of data, loss of anticipated savings, in each case whether direct or indirect, or for any type of special, indirect, or consequential loss or damage, or loss or damage suffered by the other Party as a result of any action brought by a third party, even if the loss or damage was reasonably foreseeable or that Party had been advised of the possibility of the other Party incurring it. If, and to the extent, a Party is found liable for any such loss, that Party´s liability will be limited as specified under clause 11.3. 11.5 Each Party shall maintain, with a reputable insurer carrying on business in the United Kingdom, a comprehensive insurance policy in respect of their respective liabilities under this clause 11. 12 CONFIDENTIALITY 12.1 Neither Party shall use, copy, adapt, alter, disclose or part with possession of any information or data of the other Party that is disclosed or otherwise comes into its possession directly or indirectly as a result of this Agreement, including this Agreement, which is of a confidential nature (“Confidential Information”) except as strictly necessary to perform its obligations, or exercise its rights under this Agreement, provided that this obligation shall not apply to Confidential Information that: the receiving Party can prove was already in its possession at the date it was received or obtained; or the receiving Party obtains from some other person without any breach of obligation of confidentiality; or comes into the public domain otherwise than through the default or negligence of the receiving Party or that is independently developed by or for the receiving Party. 12.2 Nothing in this clause shall prevent either Party disclosing any Confidential Information to the extent that it is required to disclose it by law, or by order of any Court, or is under an obligation to disclose it to any government body, agency or regulatory body, provided that the Party seeking to rely on this clause gives to the other Party reasonable written notice of its intention to disclose. 12.3 The Parties shall ensure that their respective employees, agents and subcontractors comply with the provisions of this clause and the Parties shall be liable to each other for any breach of the provisions of this clause by their respective employees, agents or subcontractors. 13 TERMINATION 13.1 Each Party shall have the right (without prejudice to its other rights and remedies) to terminate this Agreement immediately by giving notice in writing to the other Party in any of the following circumstances: 13.1.1 a liquidator (other than for the purpose of solvent amalgamation or reconstruction), administrative receiver, administrator or receiver is appointed in respect of the whole or part of the assets or undertakings of the other Party, or the other Party enters into an arrangement or composition with all or a class of its creditors, or it becomes unable to pay its debts when they fall due or other circumstances arise that entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to make a winding up order in relation to the other Party, or, being an individual or firm, the other Party enters into bankruptcy; or any event analogous to any of the eventualities described above occurs in respect of the other Party; or a meeting is convened or a petition filed with a view to any of the eventualities described in this clause 13.1.1; or the other Party ceases, or threatens to cease, to carry on business; or 13.1.2 the other Party commits a material breach of this Agreement and (in the case of a breach capable of remedy) fails to remedy it within 30 days of the date of a written notice by the nonbreaching Party requiring it to do so; or 13.1.3 in the case of Damovo only, licences granted to Damovo and required for the purposes of the Works, or Damovo's agency in respect of them, expire or are revoked, in which event Damovo shall give to the Customer the maximum period of notice of termination reasonably practicable in the circumstances. 13.2 On termination of this Agreement, the Customer shall pay any outstanding Charges owed to Damovo and, if title has not yet passed to the Customer, the Customer shall return all Materials to Damovo. Any licences granted as at the date of termination shall terminate. 14 GENERAL 14.1 Neither Party will be liable for any delay or failure in the performance of their obligations under this Agreement where it is directly caused by circumstances beyond their reasonable control (in this Agreement, “Force Majeure”).Force Majeure does not release either Party from any obligation to pay money under this Agreement. 14.2 Any failure or delay on the part of either Party to exercise any power or right under this Agreement shall not operate as a waiver of it, nor shall any single or partial exercise of any such right or power preclude any other or further exercise of the right or power. 14.3 Neither Party shall be entitled to assign or otherwise transfer or dispose of this Agreement or any of its rights or obligations under it without the other´s prior written consent, such consent not to be unreasonably withheld or delayed. 14.4 Either Party may make public statements or announcements, whether to the press or otherwise, concerning the existence of, and in broad terms only (and, in particular, not to include details of the commercial terms of this Agreement), the nature of this Agreement. 14.5 A person who is not a Party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of this Agreement. 14.6 Save as provided in clause 9.2, nothing in this Agreement shall be construed as establishing or implying any partnership, joint venture or a relationship of principal and agent between the Parties. 14.7 This Agreement constitutes the entire agreement between the Parties relating to the Works and supersedes all prior oral or written proposals, understandings or communications. This Agreement may not be varied except in writing and any variation shall not be binding until signed by both Parties. 14.8 The Customer acknowledges that in the course of performance of this Agreement it may provide certain personal data (as defined in the Data Protection Act 1998 or any replacement thereof) to Damovo regarding its employees, sub-contractors and other third parties, in particular names and addresses of such persons. The Customer further acknowledges that Damovo may wish to disclose such data to its suppliers for various purposes connected to this Agreement, including without limitation so that suppliers can assist Damovo to carry out its obligations hereunder or so that suppliers have details of contacts for the purposes of software licences. The Customer directs Damovo to disclose such data (and warrants that it has all necessary consents and permissions required for the giving of such direction) to its suppliers in accordance with this clause as Damovo may require to disclose in order to perform its obligations under this Agreement, whether those suppliers are in the United Kingdom or elsewhere in the world. 14.9 This Agreement shall be governed by and construed solely in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts. Damovo UK Limited (“Damovo”) Standard Terms and Conditions for Supply and Installation (SUI200602) © 2006 Damovo UK Limited (CRN 04166889), Broadlands Business Park, Langhurstwood Road, Horsham W Sussex RH12 4QP, UK. Terms & Conditions of Purchase Terms & Conditions for Maintenance and Support Services Damovo UK Our Solutions Our Services Why Damovo? Copyright 2008 Damovo UK Ltd Corporate Social Responsibility Privacy Accessibility Site Map Legal";