Damovo In Utilities
The challenges
- The energy and utilities sector is heavily price-led, so many organisations look to differentiate their service through excellent customer service and efficient internal processes
- The industry is also one of the most heavily regulated, so legal constraints need to be balanced against efficiency initiatives and the development of new services
- The generation, transmission and delivery of gas and electricity is a particularly hostile environment, which imposes strict Health and Safety requirements
The right solutions
Effective communications can help energy and utilities companies improve the customer experience, increase productivity, protect their mission-critical systems, and reduce operating costs.
Delivering service excellence through improved access to people and information
The modern consumer demands access to people and information at all times, irrespective of time or day, and will use whatever means of communication is available - whether this be a phone call, email or SMS message.
Our multimedia contact centres ensure that customer-facing staff can handle all forms of communication, giving the right level of service to meet their customers' demands. Damovo has the experience and knowledge to implement contact solutions from dedicated services such as those covering 'Leaks' or 'Danger of Death' to complex, integrated multimedia systems.
Delivering improved resource utilisation through remote working
Your people are important, as they're the main contact your customers have with your organisation on a regular basis. This is why they represent the largest cost in most companies and why recruitment and retention of staff is such a significant issue today inside organisations, especially for highly trained personnel.
Good staffing policies reflect employee demands for work/life balance and flexible working practices in today's workplace. Remote working can significantly contribute to a healthy work/life balance, especially for customer contact staff, as it allows them to work from home, just as if they were based in the office.
Creative technology solutions allow this to happen without needing to install expensive equipment at the remote location. This ensures IT costs remain low, data is still secure and employees' working time is maximised. By implementing remote working solutions, we have enabled some organisations to reduce IT support costs by up to 40 per cent, while maintaining 99.5 per cent availability.
Delivering support for mission-critical environments through robust communications solutions
Energy and utilities companies work in environments where 'mission critical' means more than 'business critical' and any failure could have a significant effect on the lives and health of others.
We have the experience and expertise to support mission-critical environments through the provision of a robust and resilient communications infrastructure. We support energy and utility companies with control rooms, business continuity and disaster recovery, and corporate communication infrastructure services.
Our communications services deliver proactive and reactive support to ensure that faults are speedily resolved and any associated risk is managed effectively. Our staff are accredited to the highest levels possible to meet the strict Heath and Safety requirements imposed.
Delivering reduced operating costs through IP-based communications
A single converged communications network reduces the cost of maintaining the communications environment while allowing access to the information stored. It's also easier to manage, partly because there are fewer networks to oversee, so your IT team will have more resources to dedicate to strategic tasks instead.
Our 'Evolution not Revolution' approach allows us to, wherever possible, retain any legacy equipment to maximise existing investments. By ensuring that legacy system support is maintained we have been able to save customers hundreds of thousands of pounds in upgrade costs. Such an approach also helps mitigate risks and spreads the cost of a network upgrade, keeping capital expenditure to an absolute minimum.
Working within a regulated environment
At Damovo we are fully aware of the challenges organisations face to comply with stringent regulatory control. From many years of working with such organisations, our processes have been developed and adapted to ensure that our actions do not adversely impact such compliance.
Delivering solutions to help leave a sustainable legacy
Helping clients achieve their objectives in reducing their impact on the environment is a major factor in the philosophy at Damovo. We work with our clients to deploy technology that allows them to adopt more environmentally and socially responsible working practices. Whether it is a flexible working solution or a solution that utilises the most environmentally friendly systems and practices, every little helps.