At Damovo, our entire business is focussed on making our clients’ organisations more efficient. But what makes Damovo unique in the marketplace? In summary, this is what makes us different:
- Best-of-Breed Technology
As well as having a supplier ecosystem of over 100 technology providers, we invest our resources to ensure the highest level of accreditations with leading vendors such as Cisco, Mitel/Aastra Microsoft and Extreme Networks.
- Global Reach
Damovo Global Services provides unique market leading globally co-ordinated services, irrespective of geographical location or technology preference. Our global operations span over 100 countries and 1.5 million connected endpoints and with 160,000 incidents managed per annum at a 98% rate for resolution within SLA.
- Our Approach
Damovo is about long term strategic partnerships. Through a consultative approach, we examine our clients’ strategic and organisational business needs before devising solutions that help them achieve their objectives and drive tangible return on investment.
- Our People
With a culture of continuous learning and the highest levels of honesty and integrity, we believe we have the best people in the market.
80% of our technical support staff have a form of security clearance and all have a deep technical competency of complex communication technologies. We have ISEB qualified and PRINCE2 practicing project managers, integration and support personnel and more than 80 staff ITIL-certified.
Alongside these core professional skills, Damovo is also investing in the next generation. In 2011, 2012 and 2013 we made the list of Top 100 Apprenticeship Employers compiled by the National Apprenticeship Service in partnership with City & Guilds – and in 2012 were also regional winner of Large Apprentice Employer 2012, South Central Region.
- Proven Experience in Mission Critical Environments
We have over 35 years’ industry experience of managing highly secure, mission critical environments where communications cannot go down and ensure all solutions are tried and tested in our £1million laboratory and pre-staging facilities before going live.
24/7 we are supporting key organisations within the UK’s transport network such as Transport for London, Network Rail, National Air Traffic Services plus a number of UK airports. Equally, hospitals, universities, financial institutions and police forces all rely on Damovo knowing their communications are in safe hands.
- Service Excellence
At the core of Damovo is our dedication to an outstanding client experience. Our client development teams and dedicated service managers work alongside our highly commended Service Desk to provide round the clock support 24/7/365.
With 99.9% of service tickets being completed within SLA and 88% of incidents resolved remotely, we take huge pride in delivering service excellence to our clients. This has been recognised by Cisco when in 2012 Damovo was awarded a Gold Star for excellence in customer service.