Why Damovo?
We are often asked by organisations we talk to, “how do I benefit from working with Damovo over any other ICT solution and services provider?” Well, we could list why we think we’re the best, but we believe that this is best answered by letting our clients speak for themselves!
What we’ve done is to show you examples of the feedback we get from our customer satisfaction programme as well as comments we receive at the completion of work for our clients. (Naturally we have to keep this confidential, but if you require references we’ll happily provide them). To complete the picture we have included information about our team and the skills they have as well as providing examples of what we continue to do for clients, you can also link to our case studies.
Support for complex business communications
Our staff are experienced practitioners in designing and supporting complex business communications.
“As well as delivering an innovative and secure converged IPT infrastructure, Damovo provided a practical support solution based upon partnership during the implementation and moreover in the critical post-implementation period. Damovo’s flexible, customer-focused approach provided knowledge transfer, on-site resources and ongoing support until the University was confident to manage the solution internally.”
Business-focused bespoke ICT support
We take into consideration the importance of the equipment or system to your business and craft a support service to suit. That means focusing the attention on keeping the vital pieces going and not spending a fortune on support for something that does not directly impact your business!
“We’re a 24x7 outfit (we even supply power on Christmas Day) so we had to have the old and new system running in tandem, which was something Damovo managed for us.”
“Now if there’s a problem with a switch or another piece of equipment on the network, Damovo is able to tell us immediately via SMS text, email and a call to our Out of Hours Support team before we get calls from users, so we can proactively resolve any problems.”
“The IP infrastructure from Damovo has given us a robust network on which to base our mission critical applications, such as PACS, and expand upon in the future. Damovo is helping us in our mission to deliver a first class hospital for local people.”
Proven experience
We have proven experience and knowledge across a broad range of public and private sectors.
“... quality of support and particularly technical resources ... made Damovo the preferred supplier to take our networking strategy forward.”
“We have a very positive relationship with Damovo; they do not just tell us what we want to hear. Their knowledge of our network is immense and they have earned our respect as a valued and trusted partner, helping us to achieve our high ambitions for service delivery.”
Understanding our clients’ businesses
We understand our clients’ business – always examining the strategic, organisational and technological impacts and aligning our recommendations to their required pace of change.
“We aim to provide our users with solutions that suit their individual needs by offering more choice. Damovo immediately understood this and offered us not one but four possible solutions.”
Tried and tested methodologies
Our own methodologies and processes are tried and tested, complying to industry models such as Prince2 and ITIL best practices.
“Damovo put the new network in for us and also helped us with the migration of servers from the old network to the new. The team were highly professional throughout the implementation.”
Protection of existing client investment
We help you make the most of your existing systems frequently avoiding the need to ‘rip and replace’ so maximising investments past and present.
“Our staff have adapted to the network and they don't even realise it's a converged solution because it has been fully integrated. Damovo's solution provides additional functionality for users and it is easy for the ICT team to manage.”
A reliable operational support provider
95% of our clients rely on Damovo post-implementation to support their communications.
“In the early hours of Friday morning we made the call to Damovo. At 9 am the communications unit arrived. By Friday evening the new mobile PBX switch and ISDN line were connected.”
“We actually lost no business hours and the transition was almost seamless, but things would have been different if we did not have Damovo support. There is nothing we would change from their perspective.”
Large scale support capabilities
We resolve around 30,000 client support requests on time, every time each year.
“...when we saw Damovo's support operations we were satisfied that they were efficient and well-run”.
“N3 Connectivity is one of the key benefits because it makes us far more agile, especially when providing services out of hours. Now if there's a problem with the network, Damovo is able to tell us immediately via SMS text, email and a call to our Out of hours Support Team before we get calls from users, so we can proactively resolve any problems.”
Proof of concept capabilities
Reduced risk – our £multi-million investment in our own laboratory ensures our ability to provide advanced multi vendor proof of concept services.
“Damovo had the most innovative IPT solution and best understanding of a managed service. They clearly understood what needed to be done to provide the service quality we require and importantly, delivered on all the promises they made.”
Multiple vendor accreditations
We hold the highest levels of accreditations with leading technology vendors, as well as in-depth knowledge of their technologies, we research the market so our clients don’t have to.
“If I have a requirement, I always approach Damovo first. They're my first choice every time!”